Call Management CRM logo

Call Management CRM

by Runo · Since 2019
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ActiveAvailable globallyCloud
Quick facts
VendorRuno
Year launched2019
StatusActive
Location12
Countries servedGlobal
Languages9
Integrations11+
Free tierN/A
Free trialYES
Contact salesN/A

About Call Management CRM

Call Management CRM is a call management software from Runo that focuses on improving communication workflows. It provides features like call tracking, contact management, and reporting so users can efficiently manage their communications. This software is designed to simplify the process of handling calls and tracking their effectiveness. With detailed analytics, users can review call data and performance metrics to improve operational efficiency. Key capabilities: call tracking contact management reporting analytics user management Best for: businesses that need to manage inbound and outbound calls effectively.

**Runo CRM is a SIM-based call management platform designed to streamline outbound sales, telecalling, and call center operations. It offers an affordable yet powerful solution to businesses, enabling them to scale communication efforts effectively without requiring complex hardware setups. With features like auto-dialing, call recording, real-time analytics, and team management tools, Runo ensures that businesses can handle customer interactions seamlessly. The app's user interface is intuitive, making it easy to navigate, and it provides essential features such as live status updates of the team and real-time performance reporting, all accessible through mobile devices.** **The functionality of Runo CRM is built around optimizing outbound sales and telecalling processes. It uses SIM-based calling, eliminating the need for traditional calling hardware and ensuring low-cost operations. The auto-dialer feature boosts efficiency by automating the dialing process, while the real-time analytics feature tracks team performance with clear KPIs. Managers also have access to live updates on their team’s status (such as on call, idle, or logged in), which is essential for remote team oversight.

Pros & Cons

Pros
  • Scalability – Easy to scale as business needs grow.
  • High Contact Ratio – Efficient at managing and reaching contacts.
  • Low Cost – Low recurring cost and no capital investment required.
  • Data Security – High level of security for sensitive information.
  • Integration – Integrates seamlessly with CRM, WhatsApp, and email.
  • Remote Calling – Allows for easy remote calling and tracking.
Cons
  • Mobile-Only App – Limited functionality on mobile devices.
  • iOS Limitations – Limited features on iOS platforms.

Features

Key features

Advanced Caller ID

Displays brief customer information before the call begins, enabling agents to have context before engaging.

Call Recording

Records all calls made via the SIM calling medium, ensuring quality control and providing managers with feedback opportunities.

Live Team Status

Offers live updates on the team’s current status (on call, idle, etc.), giving managers full control over remote teams.

Real-Time Performance Analytics

Provides real-time KPIs to track team performance and drive efficiencies in the calling process.

Follow-Up Notifications

Ensures no follow-up task is missed by notifying agents of upcoming callbacks or follow-ups.

Interaction History at a Glance

Displays a timeline of customer interactions, including calls, emails, and WhatsApp messages, for easy review.

Additional features

GSM Based Calling

Uses SIM cards for calling, which eliminates the need for bulky calling hardware.

Autodialer

Automated dialing feature that makes calling more efficient by saving time for agents.

Realtime Output KPI Reporting

Monitors team performance with real-time data that is easy to interpret.

Document Uploading

Allows agents to upload important documents directly to the platform for easy access.

SIM Lock for Security

Ensures high data security by locking the SIM to prevent unauthorized access.

Integrated Lead Sources

Connects with various lead sources, ensuring that new leads are easily captured within the system.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
9
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChinese

Billing currencies

IND

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