Call Management CRM is a call management software from Runo that focuses on improving communication workflows. It provides features like call tracking, contact management, and reporting so users can efficiently manage their communications. This software is designed to simplify the process of handling calls and tracking their effectiveness. With detailed analytics, users can review call data and performance metrics to improve operational efficiency. Key capabilities: call tracking contact management reporting analytics user management Best for: businesses that need to manage inbound and outbound calls effectively.
**Runo CRM is a SIM-based call management platform designed to streamline outbound sales, telecalling, and call center operations. It offers an affordable yet powerful solution to businesses, enabling them to scale communication efforts effectively without requiring complex hardware setups. With features like auto-dialing, call recording, real-time analytics, and team management tools, Runo ensures that businesses can handle customer interactions seamlessly. The app's user interface is intuitive, making it easy to navigate, and it provides essential features such as live status updates of the team and real-time performance reporting, all accessible through mobile devices.** **The functionality of Runo CRM is built around optimizing outbound sales and telecalling processes. It uses SIM-based calling, eliminating the need for traditional calling hardware and ensuring low-cost operations. The auto-dialer feature boosts efficiency by automating the dialing process, while the real-time analytics feature tracks team performance with clear KPIs. Managers also have access to live updates on their team’s status (such as on call, idle, or logged in), which is essential for remote team oversight.
Displays brief customer information before the call begins, enabling agents to have context before engaging.
Records all calls made via the SIM calling medium, ensuring quality control and providing managers with feedback opportunities.
Offers live updates on the team’s current status (on call, idle, etc.), giving managers full control over remote teams.
Provides real-time KPIs to track team performance and drive efficiencies in the calling process.
Ensures no follow-up task is missed by notifying agents of upcoming callbacks or follow-ups.
Displays a timeline of customer interactions, including calls, emails, and WhatsApp messages, for easy review.
Uses SIM cards for calling, which eliminates the need for bulky calling hardware.
Automated dialing feature that makes calling more efficient by saving time for agents.
Monitors team performance with real-time data that is easy to interpret.
Allows agents to upload important documents directly to the platform for easy access.
Ensures high data security by locking the SIM to prevent unauthorized access.
Connects with various lead sources, ensuring that new leads are easily captured within the system.
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Call Management CRM is a call management software from Runo that focuses on improving communication workflows. It provides features like call tracking, contact management, and reporting so users can efficiently manage their communications. This software is designed to simplify the process of handling calls and tracking their effectiveness. With detailed analytics, users can review call data and performance metrics to improve operational efficiency. Key capabilities: call tracking contact management reporting analytics user management Best for: businesses that need to manage inbound and outbound calls effectively.
Does Call Management CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
NA
Indian Rupees (₹)
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