Calltrak

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Software Status:Active

About Calltrak

Calltrak is a call accounting software from Theodore Software Consultants that provides call accounting and phone reporting analysis for all PBX telephony and IP phone systems. It combines features such as monitoring call center performance, determining the answer rate and response time of lost calls, and phone reconciliation so users can assess operational efficiency. Additionally, it reports on the CDR/SMDR datastream at both detail and summarized levels, identifies lost or abandoned calls, and provides reporting for unanswered calls. This software is designed to support businesses in analyzing their telecommunication performance comprehensively. Key capabilities: call center performance monitoring response time analysis detailed reporting lost call identification phone reconciliation Best for: call center managers that need to analyze and improve call handling processes.

Calltrak Details

Vendor

Theodore Software Consultants

Year Launched

2006

Location

AUSTRALIA

Deployment

Training Options

Countries Served

All Countries

Languages

English

Users

Hospitals and healthcare systems, Banks and financial institutions, Government agencies, Educational institutions, Hospitality providers, Retailers and e-commerce businesses, Manufacturers and industrial companies, Non-profit organizations, Real estate agents and property managers, Transportation companies and logistics providers

Industries Served

1. Healthcare: Hospitals, medical centers, and healthcare providers use Calltrak for patient communication and appointment scheduling., 2. Finance: Banks, credit unions, and financial institutions use Calltrak for customer service and transaction tracking., 3. Government: Federal, state, and local government agencies use Calltrak for citizen engagement and public service., 4. Education: Schools, universities, and educational institutions use Calltrak for student communication and administrative tasks., 5. Hospitality: Hotels, resorts, and hospitality providers use Calltrak for guest services and reservation management., 6. Retail: Retailers and e-commerce businesses use Calltrak for customer service and order tracking., 7. Manufacturing: Manufacturers and industrial companies use Calltrak for customer service and supply chain management., 8. Non-profit: Non-profit organizations and charities use Calltrak for donor engagement and fundraising., 9. Real Estate: Real estate agents and property managers use Calltrak for client communication and property management., 10. Transportation: Transportation companies and logistics providers use Calltrak for customer service and dispatch management.

Calltrak's In-App Market Place

Does Calltrak have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (CHF), MXN ($), BRL (R$), SGD ($), NZD ($), ZAR (R), HKD ($), SEK (kr), DKK (kr), NOK (kr), KRW (₩)

Pros & Cons

1. Comprehensive call tracking and analytics
2. Customizable reporting and real-time alerts
3. Agent management and performance tracking
4. Scalable and reliable performance
5. Seamless integration with various tools and systems
6. User-friendly interface and easy navigation
7. Robust security measures for sensitive customer data
8. Good value for its cost, considering its features and capabilities

1. May be prohibitively expensive for small businesses
2. Steep learning curve for some users
3. Limited customization options for certain features
4. Dependence on technical support for complex issues
5. Potential for data overload and information fatigue
6. Limited mobile compatibility and accessibility
7. No free trial or demo version available
8. Customer support may be slow to respond to issues

Calltrak's Support Options

Email Address

email@calltrak.com.au

Contact

+61 3 93061403

Chatbot

Available