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CallWatch Pro

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Software Status:Active

About CallWatch Pro

CallWatch Pro is a call monitoring software from 7twenty that aids in tracking and analyzing phone communications. It provides call recording, real-time reporting, and detailed analytics so users can gain insights into call patterns and performance. This platform is designed to assist businesses in improving customer service and training staff based on actual call data. CallWatch Pro supports compliance with industry regulations by securely storing recordings and logs. Key capabilities: call recording real-time reporting detailed analytics compliance support user-friendly interface Best for: businesses that need to improve customer interactions and staff performance through data-driven insights.

CallWatch Pro Details

Vendor
7twenty
Year Launched
2007
Location
1 Hatidhar Street, Ra'anana, IL
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean
Users
Big enterprises with corporate telephony systems, who has a big volume of calls beyond contact centres, when customers call directly to managers. Usually they are banks, insurance, medical centres etc
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Accounting, Call Monitoring, Call Tracking, Telecommunications, Business, Reporting, Analytics

CallWatch Pro's In-App Market Place

Does CallWatch Pro have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD($), EUR(€), GBP(£), AUD(A$), CAD(C$), JPY(¥), CHF(CHF), CNY(¥), INR(₹), MXN(MXN)

Pros & Cons

  • • Real-Time Monitoring: Immediate alerts for security or compliance issues during calls.
  • • Fraud Detection: Effective tools for detecting fraudulent activities during calls.
  • • Call Recording: Useful for quality assurance, training, and auditing purposes.
  • • Compliance Features: Helps organizations stay compliant with industry regulations.
  • • Cloud-Based: Allows for remote access, making it flexible for various business environments.
  • • Learning Curve: There may be a learning curve for users unfamiliar with call monitoring tools.
  • • Limited Functionality for Non-Call-Center Use: Primarily designed for customer service and call center environments, limiting use for businesses with fewer calls.
  • • Dependency on Telecom Systems: Heavy reliance on telecom integration, which may not suit every business type.
  • • Mobile Features: The mobile version of the software may not be as comprehensive as the desktop version.

CallWatch Pro's Support Options

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