About CardBoardCX
CardBoardCX is a customer use management software from 3Fiftynine that focuses on improving user engagement. It provides tools for designing customer journeys, analyzing feedback, and tracking performance metrics so businesses can better understand and improve their customer interactions. The software is suitable for organizations looking to gather insights and make data-driven decisions regarding their customer use strategies. CardBoardCX supports real-time reporting, integration with other systems, and customizable dashboard features to allow users to tailor their use. Key capabilities: customer journey mapping feedback analysis performance tracking reporting tools integration options Best for: businesses that need to manage and improve their customer use initiatives.
CardBoardCX is a powerful data visualization software designed to help users create compelling visual representations of their data. Its standout features include a user-friendly interface, innovative functionalities, and reliable performance. The user interface of CardBoardCX is intuitive and easy to navigate, making it accessible to users of all levels of expertise. The design elements are clean and modern, enhancing the overall user experience. Users can quickly drag and drop data into the software to create stunning visualizations. One of the core functionalities that set CardBoardCX apart from its competitors is its ability to handle large datasets with ease. The software is fast, efficient, and reliable, even when dealing with complex operations. Users can create detailed graphs, charts, and other visualizations without experiencing lag or delays. CardBoardCX integrates seamlessly with other tools, allowing users to import and export data from various sources. It is compatible across different platforms, making it a versatile option for organizations with diverse technology environments. The software's flexibility and interoperability are major assets for users looking to streamline their data visualization processes.
Pros & Cons
- +Quick deployment thanks to intuitive, no-code setup.
- +Real-time insight into agent and center performance for proactive decision-making.
- +Supports major telephony platforms out of the box.
- +Scales across devices—TVs, desktops, and mobile, all included without extra cost.
- +Flexible and engaging UI that agents understand at a glance.
- −Email/help‑desk support only—no phone or live chat advertised.
- −Feature set focused on real-time dashboards, lacks deep analytics capabilities like historical trends or forecasting.
- −Limited API availability—only for partners.
- −Relatively small vendor, which may deter large enterprise buyers looking for extensive BI ecosystems.
Features
Key features
- Real-Time KPI & SLA Display
- Continuously visualizes live call‑center metrics like waiting times, queue lengths, agent availability.
- Drag‑and‑Drop Dashboard Builder
- Create or adjust boards in minutes with no coding required.
- Multi-Platform Compatibility
- Works with Genesys PureConnect, Avaya CMS, Mitel MiCC, Teams—and viewable on mobile or wallboards.
- Agent-Level Visibility
- Show individual agent performance metrics and segment data dynamically.
- No-Code Setup
- Self-installable, intuitive WYSIWYG editor for fast deployment.
- Multi-Device Support
- Dashboards accessible across desktops, TVs, and mobile devices without extra licenses.
Additional features
- Connectors Provided
- Plug‑and‑play integration with Genesys, Avaya, Mitel.
- Real-Time Support
- Instant monitoring and alerting on SLA breaches.
- WYSIWYG Editor
- Build and customize dashboards visually.
- Visual Clarity
- Display data as charts, numbers, and images.
- Individual Agent Boards
- Tailored agent-specific dashboards.
- Segmentation & Filters
- Slice data by agent, queue, or priority.
- Desktop/Mobile/Web Access
- Consistent experience anywhere.
- Scalable Wallboard Displays
- Use across multiple screens at no extra cost.
- Support Contact Channels
- Email/help desk support.
- Partner Ecosystem
- 34+ partners to assist deployment.
Pricing
Monthly plans
Per License
EUR 94
Countries & Languages
Interface languages
Billing currencies
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About CardBoardCX
CardBoardCX is a customer use management software from 3Fiftynine that focuses on improving user engagement. It provides tools for designing customer journeys, analyzing feedback, and tracking performance metrics so businesses can better understand and improve their customer interactions. The software is suitable for organizations looking to gather insights and make data-driven decisions regarding their customer use strategies. CardBoardCX supports real-time reporting, integration with other systems, and customizable dashboard features to allow users to tailor their use. Key capabilities: customer journey mapping feedback analysis performance tracking reporting tools integration options Best for: businesses that need to manage and improve their customer use initiatives.
CardBoardCX Details
CardBoardCX's In-App Market Place
Does CardBoardCX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Per License
EUR 94
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (元), INR (₹)
Pros & Cons
- Quick deployment thanks to intuitive, no-code setup.
- Real-time insight into agent and center performance for proactive decision-making.
- Supports major telephony platforms out of the box.
- Scales across devices—TVs, desktops, and mobile, all included without extra cost.
- Flexible and engaging UI that agents understand at a glance.
- Email/help‑desk support only—no phone or live chat advertised.
- Feature set focused on real-time dashboards, lacks deep analytics capabilities like historical trends or forecasting.
- Limited API availability—only for partners.
- Relatively small vendor, which may deter large enterprise buyers looking for extensive BI ecosystems.
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