CareHQ

CareHQ is a CRM and business-management platform tailored for the UK social care sector, designed for care homes and supported living providers. It streamlines administrative tasks such as managing enquiries, admissions, billing, expenses, and resident records. Its modular, cloud-based SaaS design suits both small care homes and larger care groups. Automation features like smart workflows, reminders, automated invoicing, and reconciliation reduce manual work and improve efficiency. Accounting and marketing integrations (Xero, Sage, Mailchimp) and a public API provide flexibility for connecting other tools. Onboarding is user-friendly, with on-site or remote training plus video guides and documentation, supporting staff with varying technical skills. However, CareHQ focuses on non-clinical operations and lacks clinical care planning, eMAR, medication tracking, or nursing documentation. Advanced financial features may require a learning curve, and integration with HR, rostering, or clinical systems is limited. There is no public add-on marketplace for extensions. Overall, CareHQ is ideal for UK care homes seeking to streamline non-clinical processes, reduce administrative burden, and improve business efficiency, but clinical care management would require a separate system.