About Carepage
Carepage is a feedback and use platform for aged care and senior care organizations. It collects customer use surveys, employee engagement feedback, and complaint data in one system, with accessible survey options for elderly or disabled users. Features like emotion detection, review aggregation, and real time alerts help providers identify issues quickly. Built in continuous quality improvement tools support action tracking and benchmarking. Key capabilities: Customer and employee use surveys Accessible survey options for senior care Real time alerts and ticketing for issues Review aggregation and sentiment tracking Quality improvement workflows and benchmarking Best for: Aged care and senior care providers.
CarePage Business is a comprehensive customer and employee experience platform designed specifically for the aged care industry. It offers a suite of tools and features aimed at helping organizations gather valuable insights, improve service quality, and ensure compliance with industry regulations. The platform boasts a user-friendly interface that is intuitive and easy to navigate, even for those who may not be tech-savvy. The design is clean and uncluttered, making it simple to locate desired features and information. CarePage Business also offers helpful tutorials and resources to assist users in getting started and making the most of the platform. In terms of functionality, CarePage Business offers a wide range of features, including customizable surveys, facial and emotion detection, social chat, ticket management, and reporting and analytics. These features enable organizations to gather feedback, analyze data, identify trends, and measure performance. CarePage Business is known for its reliable performance and ability to handle large volumes of data. The platform is designed to be efficient and responsive, ensuring that users can access and utilize information quickly and easily.
Pros & Cons
- +Tailored for senior care and individuals with disabilities.
- +Includes real-time risk management and compliance tools.
- +Integrated with employee and customer feedback systems.
- +Facial recognition for emotional feedback.
- +Continuous improvement features help organizations grow.
- −May be too specialized for industries outside of aged care.
- −Facial recognition could raise privacy concerns.
- −Likely higher costs for smaller organizations.
- −Limited integration details available.
- −Primarily focused on English-speaking regions.
Features
Key features
- 1. Customer Experience (CX) Surveys
- Designed for aged care and senior citizens, including those with disabilities or dementia.
- 2. Employee Experience (EX) Surveys
- For tracking staff satisfaction and engagement.
- 3. Facial & Emotion Detection (Feelio)
- Surveys that track emotional responses through facial recognition.
- 4. Social Chat & Review Aggregator
- Allows organizations to aggregate reviews and feedback across platforms.
- 5. 360 Tickets
- Real-time alerts triggered by potential or actual problems in the care process.
- 6. Continuous Improvement (CQI)
- Built-in system for creating and managing improvement ideas.
Additional features
- 1. Online Feedback Forms
- Collect digital or manual feedback.
- 2. Complaints Module
- Manage customer complaints efficiently.
- 3. Facial & Emotion Detection
- Gauge customer satisfaction via non-verbal cues.
- 4. Risk Profiles
- Embedded in dashboards to evaluate compliance and risks.
- 5. Internal & External Benchmarking
- Compare performance internally and externally.
- 6. Surveys Optimized for Disabilities
- Accessible surveys designed for users with visual impairments and dementia.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Carepage
Carepage is a feedback and use platform for aged care and senior care organizations. It collects customer use surveys, employee engagement feedback, and complaint data in one system, with accessible survey options for elderly or disabled users. Features like emotion detection, review aggregation, and real time alerts help providers identify issues quickly. Built in continuous quality improvement tools support action tracking and benchmarking. Key capabilities: Customer and employee use surveys Accessible survey options for senior care Real time alerts and ticketing for issues Review aggregation and sentiment tracking Quality improvement workflows and benchmarking Best for: Aged care and senior care providers.
Carepage Details
Carepage's In-App Market Place
Does Carepage have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), KRW (₩), INR (₹).
Pros & Cons
- Tailored for senior care and individuals with disabilities.
- Includes real-time risk management and compliance tools.
- Integrated with employee and customer feedback systems.
- Facial recognition for emotional feedback.
- Continuous improvement features help organizations grow.
- May be too specialized for industries outside of aged care.
- Facial recognition could raise privacy concerns.
- Likely higher costs for smaller organizations.
- Limited integration details available.
- Primarily focused on English-speaking regions.
Carepage's Support Options
Email Address
support@carepage.com.auContact
+61 405 220 267Carepage's Alternatives
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