CareRouter

CareRouter by Netsmart is a specialized mobile dispatching technology engineered as a workforce management solution primarily for healthcare organizations involved in field-based, community services. Its core function is to facilitate smarter care coordination for disciplines like behavioral health, post-acute care, and human services, effectively mobilizing teams for crisis response, in-home care, and outreach. The user interface is intentionally streamlined for frontline staff, focusing on immediate utility and on-the-go access to vital information. This design, which prioritizes location visibility and a simplified request fulfillment process, allows providers to respond faster and deliver services with confidence without navigating complex menus, enhancing the delivery of community-based services. Functionality is robustly focused on operational efficiency and safety. Key features include real-time location tracking for administrative teams to quickly identify and assign the nearest available staff, ensuring optimized resource allocation. A distinctive and innovative feature is its ability to enhance staff safety and support trauma-informed care by providing critical patient details and situational information to responders before they arrive, streamlining the triage process for urgent calls.