About iTouchVision Service Desk
iTouchVision Service Desk is a robust ITSM solution designed primarily for public sector and enterprise environments that require structured service management.
iTouchVision Service Desk Details
Vendor
iTouchVision
Year Launched
2009
Location
119 Woodland Way, Southgate, London, N21 3PY, UK
Deployment
cloud
Training Options
live online
Countries Served
All Countries
Languages
English
Users
Administrator, Technician, End User, Help Desk Agent, Service Manager
Industries Served
Healthcare, Education, Finance, Retail
Tags
ITSM, Service Dispatch, iTouchVision, Service Desk
iTouchVision Service Desk's In-App Market Place
Does iTouchVision Service Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹)
Pros & Cons
- Strong mobile capabilities empower field teams to manage tasks and service requests remotely with ease
- Comprehensive automation features significantly reduce manual workload and improve overall service desk productivity
- Scalable architecture supports growing organizations across multiple departments without compromising performance or usability
- Robust reporting tools provide actionable insights for improving service delivery and operational decision-making
- Limited publicly available documentation may slow down onboarding for new users without dedicated support assistance
- Integration options are not clearly detailed, potentially restricting seamless connectivity with niche third-party tools
- User interface may feel less modern compared to newer competitors offering more intuitive and visually appealing designs
- Heavy customization capabilities can lead to complexity during initial setup and require technical expertise