About CARES
CenturionCARES is an enterprise-grade communications and contact center platform designed to unify business interactions across multiple channels.
CARES Details
Vendor
CenturionCARES Inc.
Year Launched
1981
Location
200 Emerald Bay Drive, Suite 100, Oldsmar, FL 34677, USA
Deployment
cloud, web browser
Training Options
Countries Served
All Countries
Languages
English
Users
IT Administrators, Business Operations Managers, Enterprise Communication Teams, Contact Center Agents, Customer Service Managers
Industries Served
Retail, Insurance, Healthcare, Utilities, Financial Services
Tags
IVR, customer service, automation, call center, communication, CenturionCARES
CARES's In-App Market Place
Does CARES have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Highly scalable cloud platform enabling efficient handling of large call volumes
- Improves agent productivity through automation and intelligent call routing features
- Supports omnichannel communication improving customer engagement consistency
- Advanced IVR system enhances customer self-service experience and reduces wait time
- Designed for enterprise industries requiring reliable high-volume communication systems
- Heavy reliance on proprietary CARES ecosystem may create vendor lock-in for long-term users
- Advanced customization of workflows may be limited without direct vendor engineering support
- Real-time analytics depth may vary across modules, limiting unified performance visibility
- Migration from older contact center systems may involve downtime and structured transition planning
- Feature updates across long-running deployments may require revalidation of existing integrations
CARES's Support Options
Contact
(262) 317-5678