About CASH+ Call Accounting Software
CASH+ Call Accounting Software is a call accounting platform from Hansen Software designed to provide comprehensive tracking and reporting of call data. It combines online support, USD payments, and CAD payments so that businesses can manage their telecommunication expenses efficiently. This software is beneficial for organizations seeking detailed insights into call usage and costs. CASH+ enables users to analyze call patterns and implement cost-saving measures effectively. Key capabilities: online support USD payments CAD payments reporting tools user-friendly interface Best for: businesses that need detailed call accounting and expense management solutions.
CASH+ Call Accounting Software by Hansen Software is a versatile tool designed to help businesses streamline and manage their telecommunication expenses and activities effectively. Its primary purpose is to provide accurate call tracking, cost allocation, and reporting, catering to a wide range of users, including call center staff, order takers, and emergency services. With a focus on precision and efficiency, CASH+ offers features like detailed call logging, real-time monitoring, and customizable reporting. These functionalities make it a reliable choice for organizations of various sizes, aiming to optimize telecommunication operations. The user interface of CASH+ Call Accounting Software is designed with accessibility and ease of navigation in mind. It features a clean and organized layout, making it intuitive even for users who may not be technically inclined. The software employs a logical structure, with menus and options clearly labeled, enabling users to find their desired tools quickly. While the interface is functional, it avoids unnecessary complexity, allowing new employees and experienced professionals alike to adapt to its usage seamlessly.
Pros & Cons
- +Excellent Customer Support: Consistently praised for helpful, knowledgeable, and readily available support.
- +Ease of Use: Generally considered user-friendly, especially for generating reports.
- +Flexibility and Reporting Options: Offers a variety of reports and customization options.
- +Reliability: Users report the software as reliable and stable.
- +Automated Reporting: Ability to schedule automatic report generation and delivery.
- −Initial Setup Complexity: Some users found the initial setup process a bit confusing.
- −Phone System Compatibility Limitations: Some users experienced limitations in reporting features due to compatibility issues with their specific phone systems.
- −Occasional Technical Issues: Reports of occasional technical problems, such as data collection stopping or computer connectivity issues.
Features
Key features
- Call Reporting and Analytics
- Provides detailed reports on call volumes, trends, costs, and line usage.
- Cost Tracking and Recovery
- Tracks costs by various criteria (room, resident, tenant, account code, department, station).
- Customer Care Analysis
- Analyzes call data to improve customer service (e.g., missed calls, call resolution times).
- Traffic and Line Usage Monitoring
- Helps optimize staffing and phone line allocation.
- Alerts
- Offers alerts for 911 calls, specific phone numbers, and data collection issues.
- Flexible Reporting
- Generates reports in various formats (PDF, Excel, Word, Text, HTML) with flexible criteria and scheduling options.
- Unlimited Support and Training
- Includes 1 year of unlimited personalized training and support.
- On-Premise or Hosted Solution
- Available as both on-premise and hosted deployments.
Additional features
- Call Volume Tracking
- Monitors call volumes and trends.
- Employee Performance Monitoring
- Tracks call details for employees (e.g., new hires, call center staff).
- Cost Recovery Tracking
- Tracks costs by room, resident, tenant, account code, department, or station.
- Customer Service Analysis
- Tracks missed calls, call resolution times, repeated callbacks, and busy hours.
- Traffic Analysis
- Analyzes call traffic to optimize staffing.
- Line Usage Analysis
- Analyzes line usage to optimize line allocation.
- 911 Call Alerts
- Provides alerts for 911 calls.
- Phone Number Alerts
- Provides alerts for specific phone numbers.
- Data Collection Alerts
- Provides alerts for data collection issues.
- Unlimited Client Copies
- Allows for unlimited copies of reports.
- Automated Scheduled Reports
- Schedules reports for automatic generation and delivery.
- Updating Dashboard
- Provides an updating dashboard for at-a-glance insights.
- Flexible Reporting Criteria
- Allows for flexible filtering and sorting of data in reports.
- Multiple Report Formats
- Supports PDF, Excel, Word, Text, and HTML report formats.
- Report Delivery Options
- Allows reports to be run, emailed, or saved.
- Remote Installation Assistance
- Provides remote assistance with installation.
- Unlimited New User Training
- Offers unlimited training for new users.
- Unlimited Refresher Training
- Offers unlimited refresher training for existing users.
- 1 Year of Unlimited Technical Support
- Includes 1 year of unlimited technical support.
- 24/7 Support for Technical Emergencies
- Provides 24/7 support for technical emergencies.
- Semi-Annual Software Updates
- Provides semi-annual software updates.
- On-Premise or Hosted Deployment Options
- Offers both on-premise and hosted deployment options.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About CASH+ Call Accounting Software
CASH+ Call Accounting Software is a call accounting platform from Hansen Software designed to provide comprehensive tracking and reporting of call data. It combines online support, USD payments, and CAD payments so that businesses can manage their telecommunication expenses efficiently. This software is beneficial for organizations seeking detailed insights into call usage and costs. CASH+ enables users to analyze call patterns and implement cost-saving measures effectively. Key capabilities: online support USD payments CAD payments reporting tools user-friendly interface Best for: businesses that need detailed call accounting and expense management solutions.
CASH+ Call Accounting Software Details
CASH+ Call Accounting Software's In-App Market Place
Does CASH+ Call Accounting Software have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), ZAR (R), SGD (S$), HKD (HK$), NZD (NZ$)
Pros & Cons
- Excellent Customer Support: Consistently praised for helpful, knowledgeable, and readily available support.
- Ease of Use: Generally considered user-friendly, especially for generating reports.
- Flexibility and Reporting Options: Offers a variety of reports and customization options.
- Reliability: Users report the software as reliable and stable.
- Automated Reporting: Ability to schedule automatic report generation and delivery.
- Initial Setup Complexity: Some users found the initial setup process a bit confusing.
- Phone System Compatibility Limitations: Some users experienced limitations in reporting features due to compatibility issues with their specific phone systems.
- Occasional Technical Issues: Reports of occasional technical problems, such as data collection stopping or computer connectivity issues.
CASH+ Call Accounting Software's Support Options
Email Address
info@hansensoftware.comContact
1-877-795-2274CASH+ Call Accounting Software's Alternatives
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