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Centrical

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Software Status:Active

About Centrical

Centrical is a performance management software from Centrical Software that focuses on employee engagement and development. It combines personalized learning paths, real-time feedback, and gamification features so organizations can improve workforce productivity and motivation. Centrical helps managers track employee performance through actionable insights and analytics, enabling data-driven decisions. The platform allows organizations to establish clear performance goals and fosters a culture of continuous improvement. Key capabilities: personalized learning paths real-time feedback gamification features performance analytics goal-setting tools Best for: organizations that need to improve employee performance and engagement.

Centrical Details

Vendor
Centrical Software
Year Launched
2013
Location
462 Broadway, 3rd Fl New York, NY 10013 USA
Deployment
cloud
Training Options
documentation, videos
Countries Served
Global
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Japanese, Chinese
Users
Large enterprises, contact centers, sales teams
Industries Served
Contact centers, sales teams, retail, telecom, healthcare, enterprise services
Tags
Gamification, Microlearning, Coaching, Performance Management, Employee Engagement, AI Coaching

Centrical's In-App Market Place

Does Centrical have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

2

Mini Apps

Gamified modules

Microlearning tools

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

  • Engaging Gamification & Recognition Tools: Centrical uses dynamic leaderboards, achievement badges, and competitions to motivate employees, while built-in recognition and rewards systems celebrate milestones and reinforce positive behavior.
  • AI-Driven Coaching & Personalized Learning: The platform delivers intelligent coaching based on performance trends and offers microlearning modules tailored to individual roles, helping employees grow in real time and managers guide more effectively.
  • Robust Performance Tracking & Analytics: Real-time dashboards and KPI monitoring provide transparency across teams, enabling data-driven decisions and continuous improvement at every level of the organization.
  • Global Scalability & Multilingual Support: With availability in over 150 countries and support for 40+ languages, Centrical is built to serve diverse, distributed teams across industries and geographies.
  • Enterprise-Grade Security & Seamless Integrations: SOC2 and ISO 27001 certifications ensure data protection, while flexible integration options with CRM, POS, telephony, and other enterprise systems make deployment smooth and scalable.
  • Opaque Pricing & Limited Marketplace: Centrical does not publicly disclose its pricing structure, and the absence of an in-app marketplace limits user access to third-party extensions or add-ons.
  • Complex Setup & Integration: Dependency Initial configuration can be challenging for small businesses, and full functionality often depends on integrating with external systems, which may require technical support.
  • Limited Support Visibility & Admin Learning Curve: Public support channels like live chat or phone aren’t clearly listed, and administrators may face a steep learning curve when configuring dashboards and workflows.
  • Mobile Experience & Offline Limitations: While functional, the mobile interface could be more intuitive, and the platform’s cloud-based nature means offline access is limited or unavailable.
  • Customization Challenges & Narrow User Fit: Deep customization often requires vendor assistance, and the platform is primarily designed for large enterprises—making it less suitable for freelancers or small teams.

Centrical's Support Options

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