About CGI Atlas360
CGI Atlas360 is a CRM and business process service for contact centers, primarily for government clients. It uses AI and NLP for tasks like composing email responses and manages customer contacts, call routing, and financial services management.
CGI Atlas360 is a solution from IT and business consulting firm CGI, designed to provide CRM and business process services within contact center environments. Powered by Customer Advance, it handles a wide range of processes including customer contacts, call center operations, and call routing. A key feature is its use of generative AI and NLP to assist with composing email responses, aiming to increase productivity and lower response times. The platform's capabilities extend to shipment tracking, employee administration, and financial services management. As it's listed under CGI's Federal Government solutions, it appears primarily targeted at that sector. Pricing and specific integration details are not publicly available.
Pros & Cons
- Provides a comprehensive suite of services for contact center operations.
- Leverages generative AI and NLP to improve productivity and response times.
- Integrates CRM with business process services for a unified solution.
- Pricing information is not publicly available and requires direct contact.
- The solution appears primarily targeted at the federal government sector, which may limit its applicability for commercial businesses.
- Implementation may require significant customization and professional services.
- Primarily designed for large enterprises and government agencies.
- Some advanced capabilities are delivered as part of CGI's managed service offerings rather than standalone software.
Features
Key features
Uses generative AI and natural language processing (NLP) to compose appropriate email responses to inquiries.
Powers the full range of contact center processes, including customer contacts and call center support.
Manages call routing and queuing to optimize customer care.
Includes capabilities for project accounting, payment processing services, and business records management.
Provides tools for managing shipment logistics and tracking.
Additional features
Handles incoming customer contacts across various channels.
Assists with administrative tasks related to employees.
Facilitates scheduling for customers.
Manages and maintains business and financial records.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to CGI Atlas360
Callyzer
Callyzer is a SIM-based call monitoring and telecalling management software for sales, marketing, and support…
Unleashified
Unleashified is a software platform from GFA Technologies that provides capable, flexible solutions for every…
Trembi
Trembi is a project management software from Trembi that supports teams in planning and executing…
.jpeg){kind=small}
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About CGI Atlas360
CGI Atlas360 is a CRM and business process service for contact centers, primarily for government clients. It uses AI and NLP for tasks like composing email responses and manages customer contacts, call routing, and financial services management.
CGI Atlas360 Details
CGI Atlas360's In-App Market Place
Does CGI Atlas360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Provides a comprehensive suite of services for contact center operations.
- Leverages generative AI and NLP to improve productivity and response times.
- Integrates CRM with business process services for a unified solution.
- Pricing information is not publicly available and requires direct contact.
- The solution appears primarily targeted at the federal government sector, which may limit its applicability for commercial businesses.
- Implementation may require significant customization and professional services.
- Primarily designed for large enterprises and government agencies.
- Some advanced capabilities are delivered as part of CGI's managed service offerings rather than standalone software.
CGI Atlas360's Support Options
Contact
+1 205-259-2300CGI Atlas360's Alternatives
Callyzer
Callyzer is a SIM-based call monitoring and telecalling management software for sales, marketing, and support…
Unleashified
Unleashified is a software platform from GFA Technologies that provides capable, flexible solutions for every…
Trembi
Trembi is a project management software from Trembi that supports teams in planning and executing…
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
.jpeg&w=96&q=75){kind=small}