About CharityEngine
CharityEngine is a fundraising software from CharityEngine that helps organizations manage their donor relations and fundraising efforts. It combines donation management, event registration, and communications tools so nonprofits can effectively engage with supporters. The platform supports various fundraising activities, including online and offline donations, peer-to-peer fundraising, and event ticketing. Additionally, CharityEngine offers data analytics capabilities to help organizations track their fundraising success and donor engagement. It provides users with customizable features to fit their specific needs. Key capabilities: donation processing donor management event management reporting and analytics communication tools Best for: nonprofits and charities that need to manage fundraising campaigns and donor relationships effectively.
CharityEngine is a powerful, enterprise-grade, all-in-one CRM specifically built for nonprofit organizations looking to consolidate their technology stack. Its core strength lies in its native integration of fundraising tools, marketing automation, and, crucially, a PCI-certified payment processor, which eliminates integration headaches and significantly improves security and cost efficiency. The platform excels at sustainer retention thanks to its proprietary billing intelligence. While the comprehensive nature can lead to a slightly steeper learning curve and the pricing is customized, its ability to provide a true 360-degree view of the donor journey and offer exceptional support makes it a highly effective and centralized engine for serious, growth-oriented non-profits.
Pros & Cons
- +Offers a powerful Query Builder and custom dashboards to analyze donor data from every angle in real-time.
- +Responsive customer service, dedicated onboarding, and helpful support staff.
- +Replaces multiple disparate systems with a single, unified, native platform
- −The vendor provided poor training and set-up options for the front-line fundraising team
- −Tracking of changes to records is not captured
- −The platform's advanced processes and functionality are initially complex
Features
Key features
- All-in-One Native CRM
- Unifies all fundraising, marketing, and donor data into a single, comprehensive database, eliminating the need to sync data between disparate systems.
- Built-in PCI-Certified Payment Processing
- Offers in-house payment gateway services, including ACH processing and patent-pending fraud protection, ensuring bank-level security (PCI Level 1 and SOC 2 certified) and eliminating third-party fees.
- SustainerIQ™ (Recurring Gift Management)
- Proprietary billing technology that automatically updates expired cards and re-tries failed donations to achieve high monthly donor retention rates (up to 98%).
- Marketing Automation & Communication
- Allows organizations to create complex, personalized, multi-channel campaigns (email, direct mail, text) and automate donor journeys and engagement workflows.
- Advanced Reporting & Analytics
- Provides custom dashboards, real-time data analysis, a powerful query builder, and over 200 ready-to-use reports for strategic, data-driven decision-making.
Additional features
- Constituent Management
- Tracks and manages complete 360°-view donor profiles, households, and supporter interactions across all channels.
- Major Gift Management
- Tools and workflows designed to track prospects, manage moves, and facilitate major gift cultivation.
- Membership Management
- Handles membership tiers, renewals, benefits, and communication for membership-based organizations.
- Online Fundraising & Forms
- Drag-and-drop tools to build custom, branded, and secure donation forms and landing pages.
- Peer-to-Peer Fundraising
- Manages campaigns where supporters raise money on the organization's behalf, complete with custom pages and tracking.
- Event Management Tools
- Handles event registration, ticketing, attendee communication, and integration with the main CRM data.
- Auction Management
- Features for running online and mobile bidding auctions with real-time bid authorization.
- Pledge Management
- System for tracking and billing multi-year pledges and commitment fulfillment.
- Advocacy Campaigns
- Tools to rally supporters, connect voters, and amplify the organization's voice on legislative issues.
- Case Management
- Specialized module for organizations that need to track interactions and services provided to beneficiaries or clients.
- CMS (Content Management System)
- Light-weight tools for managing web content and landing pages associated with campaigns.
- Direct Mail
- Capabilities for creating easily reportable segmentations and generating production-ready data for mail fulfillment partners.
- Gift Probability
- Native prospecting tool to help identify potential major donors within the existing contact base.
- Custom Dashboards
- Customizable interfaces that display real-time organizational activities, transactions, and key metrics in one preview.
- Workflow Automation
- The ability to automatically trigger internal actions, communications, or tasks based on donor behavior or data changes.
- Text-to-Give
- Simple mobile giving solution integrated directly with the CRM and payment processing.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About CharityEngine
CharityEngine is a fundraising software from CharityEngine that helps organizations manage their donor relations and fundraising efforts. It combines donation management, event registration, and communications tools so nonprofits can effectively engage with supporters. The platform supports various fundraising activities, including online and offline donations, peer-to-peer fundraising, and event ticketing. Additionally, CharityEngine offers data analytics capabilities to help organizations track their fundraising success and donor engagement. It provides users with customizable features to fit their specific needs. Key capabilities: donation processing donor management event management reporting and analytics communication tools Best for: nonprofits and charities that need to manage fundraising campaigns and donor relationships effectively.
CharityEngine Details
CharityEngine's In-App Market Place
Does CharityEngine have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Offers a powerful Query Builder and custom dashboards to analyze donor data from every angle in real-time.
- Responsive customer service, dedicated onboarding, and helpful support staff.
- Replaces multiple disparate systems with a single, unified, native platform
- The vendor provided poor training and set-up options for the front-line fundraising team
- Tracking of changes to records is not captured
- The platform's advanced processes and functionality are initially complex
CharityEngine's Support Options
CharityEngine's Alternatives
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8B Platform
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Exponent Case Management is a software platform from Social Solutions designed for social good organizations.…
CaseWorthy
CaseWorthy is a case management software platform from CaseWorthy that supports social and human services…
