About Chikyu
Chikyu is a chatbot-based EFO software from Geniee Chat [to improve form input and improve conversion rates]. It provides features like document download, handling of personal information, and privacy policy management so users can engage effectively while ensuring data security. This platform is designed for various industries, offering quick outcomes with support from dedicated personnel. Chikyu's strengths lie in its focused chat EFO capabilities and customer support chat functionality. Key capabilities: chatbot EFO personal information management document downloads privacy policy compliance customer support integration Best for: businesses that need to improve conversion rates and simplify user interactions on forms.
GENIEE CHAT represents a sophisticated and highly specialized web-based customer service platform that is tailored to meet the evolving demands of modern marketing and support teams, especially in the context of Japan’s competitive digital marketplace. Its unique positioning as a chat-type web customer service solution that seamlessly integrates both marketing enhancement and customer support into a single platform is noteworthy. Unlike many conventional chat tools that primarily focus on customer support, GENIEE CHAT actively transforms website visitor interactions into meaningful business opportunities by providing personalized, real-time engagement. This dual focus reflects a deep understanding of how marketing and customer service are intertwined in driving conversion rates (CVR) and customer satisfaction. One of the platform’s most distinctive innovations is the Chat EFO (Entry Form Optimization) feature, which fundamentally reshapes how online forms are presented and interacted with by converting static forms into dynamic, conversational experiences. This transformation significantly reduces form abandonment—a perennial challenge in online marketing—and has been reported to boost CVR anywhere from 5% up to an impressive 50%.
Pros & Cons
- +Comprehensive chat-based customer service platform integrating marketing and support.
- +99.6% retention rate, indicating strong user satisfaction.
- +Features include FAQ bots, live chat, and form optimization (Chat EFO) to boost conversions.
- +Helps reduce customer inquiries, improving efficiency and lowering costs.
- +Enables personalized customer engagement via conditional segmentation and automated messaging.
- +Used by over 4,500 companies across various industries.
- +Strong industry recognition and positive case studies.
- −Primarily focused on web-based customer interactions, limiting application beyond digital platforms.
- −Results of conversion rate optimization (CVR) improvements are not guaranteed.
- −Extensive feature set may require setup and training for optimal use.
- −No mention of AI-driven predictive analytics or advanced automation beyond chat functions.
Features
Key features
- Japan's Only Chat-type Web Customer Service Platform with Dual Focus
- GENIEE CHAT uniquely positions itself as Japan's sole platform that simultaneously strengthens both marketing and customer support through chat-based web customer service. This integrated approach aims to improve both conversion rates and customer satisfaction.
- AI-Powered Visitor Behavior Visualization & Personalized Online Hospitality
- The platform visualizes all visitor actions on a website, allowing it to provide tailored online customer service based on individual needs and attributes. This goes beyond simple chat to offer proactive and highly personalized engagement.
- Comprehensive Chat Offerings (FAQ Bot, Manned Chat, Chat EFO)
- GENIEE CHAT unifies essential chat functionalities into a single tool, including an "FAQ Bot" for instant answers, "manned chat" for live consultations, and "Chat EFO" (Entry Form Optimization) for conversational form filling. This versatility addresses various customer touchpoints.
- Chat EFO (Entry Form Optimization) for CVR Improvement
- This distinctive marketing feature uses a conversational format to guide users through form filling, directly contributing to a significant improvement in Conversion Rate (CVR), with reported increases ranging from 5% to 50%.
- Reduction of Inquiries and Operational Streamlining
- By leveraging chatbots and efficient customer service chat, GENIEE CHAT aims to significantly reduce the number of direct inquiries, thereby cutting labor costs, saving man-hours, and improving overall response speed and quality.
- Conditional Classification & Scenario Canvas for Advanced Chatbot Logic
- The platform includes sophisticated features like "Conditional Classification" in the bot view and "Scenario Canvas." These tools enable the creation of complex, intelligent chatbot flows that can adapt to user behavior and provide highly relevant responses.
Additional features
- Chat-type Web Customer Service Platform
- Provides customer service through a chat interface on a website.
- Simultaneous Marketing & Customer Support Strengthening
- Aims to improve both sales/marketing efforts and support efficiency.
- Visitor Action Visualization
- Tracks and displays all actions taken by website visitors.
- Online Customer Service Tailored to Needs
- Provides personalized chat support based on individual visitor behavior and attributes.
- FAQ Bot
- An automated chatbot that instantly answers frequently asked questions.
- Manned Chat
- Allows human operators to engage in live chat conversations with visitors.
- Chat EFO (Entry Form Optimization)
- Supports users in filling out forms through a conversational chat format, aiming to improve conversion rates.
- CVR Improvement Contribution
- Helps increase the conversion rate of websites, particularly by improving form transition and reducing abandonment rates.
- Optimal Information Provision
- Delivers relevant information to visitors via pop-ups and chats based on their situation and attributes.
- 100% Response to Questions/Requests
- Aims to address all visitor inquiries and requests effectively.
- Inquiry Reduction
- Decreases the volume of customer inquiries, leading to cost and time savings.
- Labor Cost Reduction
- Lowers expenses associated with customer service staff.
- Man-hour Reduction
- Reduces the amount of human effort required for customer support.
- Improved Response Speed & Quality
- Enhances how quickly and effectively customer inquiries are handled.
- Streamlined Operations
- Simplifies and makes customer service processes more efficient.
- Content Lead Strengthening
- Boosts engagement with specific content, such as campaigns and coupon information.
- Lead Sorting
- Organizes leads based on user situation and attributes, improving customer experience.
- Operator Chat
- Refers to the manned chat function where human agents interact with customers.
- Chatbots
- Automated conversational programs.
- Customer Management
- Tools for managing customer interactions and data.
- Unknown List of Customers
- (Possibly a feature to identify or manage unknown visitors or leads)
- EFO (Form Optimization)
- General form optimization features.
- Scenario Canvas
- A visual tool for designing and mapping out chatbot conversation flows.
- Conditional Classification (in Bot View)
- Allows chatbots to make decisions and branch conversations based on specific conditions.
- Talking Function
- Refers to the conversational capabilities of the chat platform.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Chikyu
Chikyu is a chatbot-based EFO software from Geniee Chat [to improve form input and improve conversion rates]. It provides features like document download, handling of personal information, and privacy policy management so users can engage effectively while ensuring data security. This platform is designed for various industries, offering quick outcomes with support from dedicated personnel. Chikyu's strengths lie in its focused chat EFO capabilities and customer support chat functionality. Key capabilities: chatbot EFO personal information management document downloads privacy policy compliance customer support integration Best for: businesses that need to improve conversion rates and simplify user interactions on forms.
Chikyu Details
Chikyu's In-App Market Place
Does Chikyu have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), HKD (HK$), CNY (¥), INR (₹), SGD (S$), KRW (₩), SEK (kr), NZD (NZ$), RUB (₽), MXN (Mex$), NOK (kr), BRL (R$), ZAR (R), TRY (₺), AED (د.إ), SAR (﷼), QAR (﷼), THB (฿), MYR (RM), IDR (Rp), TWD (NT$), PHP (₱)
Pros & Cons
- Comprehensive chat-based customer service platform integrating marketing and support.
- 99.6% retention rate, indicating strong user satisfaction.
- Features include FAQ bots, live chat, and form optimization (Chat EFO) to boost conversions.
- Helps reduce customer inquiries, improving efficiency and lowering costs.
- Enables personalized customer engagement via conditional segmentation and automated messaging.
- Used by over 4,500 companies across various industries.
- Strong industry recognition and positive case studies.
- Primarily focused on web-based customer interactions, limiting application beyond digital platforms.
- Results of conversion rate optimization (CVR) improvements are not guaranteed.
- Extensive feature set may require setup and training for optimal use.
- No mention of AI-driven predictive analytics or advanced automation beyond chat functions.
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