About Ciaobooking
Ciaobooking is a booking management platform from Ciao Tech that supports the organization of reservations and appointments. It provides features such as calendar integration, automated notifications, and customizable booking forms so businesses can effectively manage their schedules and improve customer communication. This platform is designed for various industries, including hospitality and service providers, allowing users to tailor their booking processes to specific needs. Ciaobooking helps in tracking bookings in real-time, reducing scheduling conflicts, and improving customer satisfaction. Key capabilities: calendar integration automated notifications customizable booking forms real-time tracking multi-device access Best for: businesses that need a comprehensive solution for managing reservations and appointments.
CiaoBooking is a cloud-based property management system designed to meet the needs of short-term rental operators, boutique hotels, and small hospitality groups by combining automation, mobile accessibility, and comprehensive property oversight into a single platform. The system centralizes operations across multiple property types, offering a direct booking engine that helps reduce OTA commissions, a 120+ channel manager for seamless inventory synchronization, and a unique bureaucracy management module that automates guest data submission, ID collection, and local tax reporting, significantly reducing administrative workload. Its clean, minimalist, and mobile-first interface emphasizes usability, with a dashboard-driven layout and color-coded calendar that allows reservations to be managed through simple drag-and-drop actions, making onboarding fast and intuitive even for users with limited technical experience. CiaoBooking also includes advanced features for network management, enabling property managers to oversee multiple units from a single account, clone rates and policies across portfolios, and track competitor trends for optimized pricing strategies.
Pros & Cons
- +Good value for money with a simple interface and easy multiproperty functionality.
- +Fast software that makes multiproperty management smoother and more efficient.
- +Complete system covering sales, reservations, guest management, invoicing, and receipts.
- +Recently improved booking engine now works very well.
- +Coordinates all portals, ISTAT, and police communications seamlessly.
- −Chat support removed; tickets take up to two days to be answered.
- −Booking engine sometimes unreliable, risking lost reservations and revenue.
- −Each new release may introduce small issues; documentation not always complete.
- −Poor handling of child pricing, causing confusion for customers and OTA bookings.
Features
Key features
- Bureaucracy Management
- Automates the submission of guest IDs, city tax records, and legal reports to local authorities.
- Network Technology
- Allows multi-property managers to control independent hotels, vacation rentals, and B&Bs from a single master dashboard.
- Integrated Site Builder
- Offers customizable hospitality-focused templates that sync directly with your PMS content and images.
- Direct Billing
- Enables properties to bill third-party entities like travel agencies or corporate partners directly via managed accounts.
- Integrated ID & Passport Scanner
- Uses OCR technology to automatically pre-fill guest registration forms during the check-in process.
- Payment Automation Module
- Sends responsive pay-by-links to guests and features intelligent retry mechanisms to eliminate manual Excel tracking.
Additional features
- Property Management System (PMS)
- Serves as the central hub for managing daily operations, room statuses, and guest reservations.
- Channel Manager
- Automatically synchronizes rates and availability across over 120 channels including Airbnb, Booking.com, and Expedia.
- Booking Engine
- Converts property websites into direct booking platforms to reduce reliance on OTA commissions.
- Revenue Management
- Tracks competitor trends and provides dynamic pricing tools to optimize room rates based on demand.
- Digital Registration
- Allows guests to complete check-in requirements digitally before arrival to reduce lobby wait times.
- Housekeeping Management
- Tracks room cleaning statuses in real-time and manages staff assignments via a mobile-friendly interface.
- Guest CRM & Profiles
- Stores comprehensive guest data to recognize returning customers and personalize their stay experiences.
- Site Builder
- Provides SEO-optimized web design tools specifically tailored for hotels and vacation rental marketing.
- Reporting & Analytics
- Produces detailed insights on RevPAR, ADR, occupancy rates, and financial performance.
- Native Email Marketing
- Includes a drag-and-drop builder to send segmented campaigns and transactional emails (booking confirmations/folios).
- Maintenance Management
- Tracks assets, maintenance schedules, and work orders to ensure property upkeep.
- Guest App
- Provides a dedicated mobile portal for guests to communicate with the property and manage their stay details.
- Automated Night Audit
- Simplifies the end-of-day financial reconciliation process through automated system checks.
- Multi-Currency Support
- Enables transactions and reporting in various global currencies for international travelers.
- Centralized Messaging
- Unifies communications from OTAs, emails, and SMS into a single inbox within the PMS.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Ciaobooking
Ciaobooking is a booking management platform from Ciao Tech that supports the organization of reservations and appointments. It provides features such as calendar integration, automated notifications, and customizable booking forms so businesses can effectively manage their schedules and improve customer communication. This platform is designed for various industries, including hospitality and service providers, allowing users to tailor their booking processes to specific needs. Ciaobooking helps in tracking bookings in real-time, reducing scheduling conflicts, and improving customer satisfaction. Key capabilities: calendar integration automated notifications customizable booking forms real-time tracking multi-device access Best for: businesses that need a comprehensive solution for managing reservations and appointments.
Ciaobooking Details
Ciaobooking's In-App Market Place
Does Ciaobooking have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), SGD (S$), HKD (HK$), INR (₹), ZAR (R), NZD (NZ$), MXN (Mex$), BRL (R$), AED (د.إ), SAR (﷼), KRW (₩)
Pros & Cons
- Good value for money with a simple interface and easy multiproperty functionality.
- Fast software that makes multiproperty management smoother and more efficient.
- Complete system covering sales, reservations, guest management, invoicing, and receipts.
- Recently improved booking engine now works very well.
- Coordinates all portals, ISTAT, and police communications seamlessly.
- Chat support removed; tickets take up to two days to be answered.
- Booking engine sometimes unreliable, risking lost reservations and revenue.
- Each new release may introduce small issues; documentation not always complete.
- Poor handling of child pricing, causing confusion for customers and OTA bookings.
Ciaobooking's Support Options
Email Address
support@ciaotech.comContact
1-800-555-1234Documentation
https://ciaobooking.com/documentationCommunity Forums
https://ciaobooking.com/communityCiaobooking's Alternatives
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