About Cisco Emergency Responder
Cisco Emergency Responder is a software platform from Cisco that improves Unified Communications Manager's emergency 9-1-1 functionality. It provides caller location identification, emergency call routing, and real-time location updates so emergency services can reach callers accurately and quickly. This solution is designed to ensure that emergency calls are directed to the appropriate response team while offering administrators a way to manage and maintain accurate location data for all devices on the network. Key capabilities: caller location identification emergency call routing real-time location updates management of location data support for multiple sites Best for: organizations that need to manage emergency communication and ensure the safety of their employees during critical situations.
Cisco Emergency Responder (CER) is a specialized solution designed to enhance emergency call handling within Cisco Unified Communications environments. Its primary function is to ensure that 911 calls are accurately routed to the correct Public Safety Answering Point (PSAP) based on the caller’s real-time location, a critical requirement for E911 compliance in the United States and other regions. CER automatically tracks the location of IP phones and endpoints across an enterprise network. When a user moves their device, the system updates location records without manual intervention, ensuring emergency services receive the correct address. This dynamic location tracking is especially valuable for large campuses, hospitals, and multi-building organizations where endpoint mobility is common. The software leverages on protocols like LLDP and CDP to detect device location. It supports multiple Emergency Response Locations (ERLs) and Emergency Location Identification Numbers (ELINs), allowing granular control over call routing and alerting. When a 911 call is placed, CER can notify internal security teams, trigger alerts, and log the event for auditing purposes.
Pros & Cons
- +Automatically identifies the location of a 911 caller within a large campus or multi-building environment
- +Enables faster response times by routing 911 calls to the appropriate local Public Safety Answering Point (PSAP)
- +Interoperable with Cisco Unified Communications Manager to provide comprehensive emergency call handling capabilities
- +Allows for tracking and logging of emergency calls for future reference and reporting purposes
- +Assists in compliance with regulatory requirements for emergency services in large organizations or institutions
- −Only works within Cisco Unified Communications ecosystem.
- −No public API for external integrations.
- −Initial setup can be complex for large deployments.
- −Mobile device tracking may require additional configuration.
- −Reporting customization is somewhat restricted.
Features
Key features
- Dynamic Location Tracking – Automatically updates user and phone location for emergency calls.
- E911 Compliance Support – Helps meet legal requirements for emergency call routing.
- Emergency Call Routing – Directs calls to the correct Public Safety Answering Point (PSAP).
- Location Database Management – Maintains real-time location records for all endpoints.
- Automatic Updates on Moves/Adds/Changes – No manual reconfiguration needed for phone relocations.
- Integration with Cisco Unified CM – Seamlessly works with Cisco’s call manager platform.
- Emergency Notification Alerts – Sends alerts to security teams when 911 is dialed.
- Multiple ERLs and ELINs Support – Manages multiple emergency response locations and numbers.
Additional features
- Dynamic Location Updates – Automatically tracks phone location changes.
- Emergency Call Routing Engine – Directs calls to appropriate emergency services.
- E911 Legal Compliance Tools – Helps meet FCC and local regulations.
- Location Database Editor – Allows manual and automated location updates.
- Integration with Cisco Unified CM – Works natively with Cisco’s VoIP infrastructure.
- Emergency Notification System – Alerts internal responders when 911 is dialed.
- Multiple ERLs/ELINs Management – Supports complex campus or enterprise layouts.
- Call Logging and Reporting – Provides detailed records of emergency calls.
- Real-Time Call Monitoring – Tracks active emergency calls and endpoints.
- Failover and Redundancy Options – Ensures system reliability during outages.
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About Cisco Emergency Responder
Cisco Emergency Responder is a software platform from Cisco that improves Unified Communications Manager's emergency 9-1-1 functionality. It provides caller location identification, emergency call routing, and real-time location updates so emergency services can reach callers accurately and quickly. This solution is designed to ensure that emergency calls are directed to the appropriate response team while offering administrators a way to manage and maintain accurate location data for all devices on the network. Key capabilities: caller location identification emergency call routing real-time location updates management of location data support for multiple sites Best for: organizations that need to manage emergency communication and ensure the safety of their employees during critical situations.
Cisco Emergency Responder Details
Cisco Emergency Responder's In-App Market Place
Does Cisco Emergency Responder have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Automatically identifies the location of a 911 caller within a large campus or multi-building environment
- Enables faster response times by routing 911 calls to the appropriate local Public Safety Answering Point (PSAP)
- Interoperable with Cisco Unified Communications Manager to provide comprehensive emergency call handling capabilities
- Allows for tracking and logging of emergency calls for future reference and reporting purposes
- Assists in compliance with regulatory requirements for emergency services in large organizations or institutions
- Only works within Cisco Unified Communications ecosystem.
- No public API for external integrations.
- Initial setup can be complex for large deployments.
- Mobile device tracking may require additional configuration.
- Reporting customization is somewhat restricted.
Cisco Emergency Responder's Support Options
Contact
1 800 553 2447Community Forums
https://community.cisco.com/Cisco Emergency Responder's Alternatives
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