Cisco IPICS logo

Cisco IPICS

by Cisco · Since 1984
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ActiveAvailable globallyCloud
Quick facts
VendorCisco
Year launched1984
StatusActive
Location3098 Olsen Drive San Jose, CA 95128
Countries servedGlobal
Languages9
IntegrationsN/A
Free tierN/A
Free trialYES
Contact salesYES

About Cisco IPICS

Cisco IPICS is a communications platform from Cisco that provides integrated public safety and emergency response communication. It includes voice, video, and data capabilities to facilitate effective incident management. The platform supports real-time communication across multiple channels, ensuring that first responders and emergency teams receive timely information. Cisco IPICS is designed to help agencies coordinate responses efficiently during critical situations. It also features comprehensive interoperability between various communication systems, allowing smooth collaboration among different agencies. Key capabilities: voice communication video integration data sharing interoperability incident management Best for: public safety agencies that need reliable communication during emergencies.

Cisco IP Interoperability and Collaboration System (Cisco IPICS) is a powerful platform designed to unify communications across disparate voice, data, and radio networks to ensure seamless interoperability and collaboration during daily operations, incidents, and emergencies. By leveraging IP standards and protocols, Cisco IPICS bridges traditional and proprietary push-to-talk (PTT) radio systems, hoot-and-holler bridges, and VoIP networks, enabling organizations to streamline communications without replacing existing infrastructure. At its core, Cisco IPICS integrates the Cisco IPICS server, Push-to-Talk Management Center (PMC), Land Mobile Radio (LMR) gateways, router media services (RMS), networking devices, and Cisco Unified IP Phones, creating a flexible and resilient communication framework. The system’s intuitive incident management framework allows administrators to dynamically manage users, channels, and virtual talk groups (VTGs), while field personnel can participate in multiple channels simultaneously via PMC or IP phones. This eliminates silos, reduces communication bottlenecks, and enhances response efficiency. Cisco IPICS is tailored for industries requiring high levels of coordination, such as public safety, transportation, defense, healthcare, and utilities. It offers scalability, resilience, cost-efficiency, and investment protection by utilizing existing IP infrastructure.

Pros & Cons

Pros
  • Seamless interoperability between legacy and IP networks.
  • Intuitive GUI for incident and resource management.
  • Strong security and authentication features.
  • Enhances operational efficiency during emergencies.
Cons
  • Requires Cisco hardware and software ecosystem.
  • Deployment complexity in large-scale environments.
  • Specialized training needed for administrators.

Features

Key features

Interoperability Across Networks – Bridges legacy radios, VoIP, hoot bridges, and IP devices to ensure seamless communications.
Incident Management Framework – Provides a GUI-based console for managing incidents, users, and channels in real time.
Virtual Talk Groups (VTGs) – Enables the creation of dynamic communication groups across different devices and protocols.
Push-to-Talk Management Center (PMC) – PC-based application that allows users and dispatchers to join and monitor multiple talk groups simultaneously.
Resilient & Secure Infrastructure – Eliminates communication silos while providing authentication, audit trails, and fault tolerance.
Router Media Services (RMS) – Delivers channel mixing, hoot-and-holler multicast, and WAN optimization through Cisco routers.
Scalable Deployment – Leverages existing IP networks and devices for cost-effective deployment and reduced total cost of ownership.

Additional features

Cisco IPICS Server – Core system that manages administration, authentication, and integration of resources.
Push-to-Talk Management Center (PMC) – Windows-based client for dispatchers, admins, and field personnel to communicate across groups.
Router Media Services (RMS) – Provides advanced media handling, channel mixing, and PTT media convergence.
LMR Gateway Integration – Bridges radio channels and talk groups into IP multicast streams for cross-platform use.
Cisco Unified IP Phone Integration – Enables IP phone users to participate in multiple channels directly from their device.
Dynamic Resource Management – Administrators can assign channels, users, and VTGs on demand.
Multicast and Unicast Support – Supports a wide range of communication modes for flexibility.
WAN Bandwidth Optimization – Reduces overhead while ensuring reliable communication across distributed networks.
Automatic Client Updates – PMC software is auto-updated by Cisco IPICS, ensuring minimal downtime.
Audit Trail & Security Services – Provides authentication, logging, and security management for compliance and resilience.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
9
Interface languages
15
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseRussianChineseJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇰🇷KRW🇳🇴NOK🇲🇽MXN🇸🇬SGD🇭🇰HKD

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