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CityGIS

by CityGIS BV · Since 1999
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Active1+ countriesCloud
Quick facts
VendorCityGIS BV
Year launched1999
StatusActive
LocationSophialaan 9, 2514 JR The Hague, The Netherlands
Countries served1+
Languages9
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About CityGIS

CityGIS is a GIS software platform from CityGIS BV that provides geographic information system capabilities. It combines calltaking & dispatching, mobile navigation, and electronic dossier management for ambulance care so users can effectively coordinate emergency services. CityGIS supports real-time location tracking and data management, allowing for efficient response to incidents. The platform also includes features tailored for dispatch centers to improve operational efficiency. Key capabilities: Calltaking & Dispatching Mobile Navigation Electronic Dossier Management Real-Time Tracking Incident Reporting Best for: emergency service organizations that need to manage response operations and coordinate effectively during incidents.

CityGIS is a robust, purpose-built solution for public safety and emergency services that brings together GIS mapping, real-time dispatching, mobile navigation, and integrated ambulance/hospital workflows. Its modular architecture and real-time capabilities — like live tracking of units, multi-layer risk-aware maps, and automated dispatch suggestions — make it highly suitable for mission-critical environments where seconds can make the difference between life and death. For national or regional dispatch centers handling ambulance, fire, or police operations, CityGIS offers a comprehensive “single pane of glass” solution that supports both control rooms and mobile responders in the field. Because CityGIS is tailored to the specific needs of emergency services and maintained centrally (with national servers and own cartography), organizations adopting it may benefit from high reliability and consistent updates — but will likely need vendor collaboration for deployment, training, and maintenance. The lack of publicly available pricing or a self-serve marketplace means assessing total cost and extensibility requires direct contact. Also, because it’s primarily used in the Netherlands and Belgium, organizations outside that region may face customization challenges.

Pros & Cons

Pros
  • Designed specifically for emergency services where accuracy and uptime are crucial
  • Provides full situational awareness by combining incidents, units, and risk layers into a unified operational picture
  • Enhances response speed through real-time vehicle tracking and optimized emergency routing
  • Ensures consistent information flow between dispatch centers and field units for smoother coordination
  • Offers modular configurations that allow agencies to activate only the features relevant to their operational workflows
Cons
  • Depends on vendor-led training programs, which may slow onboarding for large operational teams
  • Involves complex infrastructure setup when deploying both control-room systems and mobile field solutions
  • Designed mainly for medium and large agencies, making it less practical for very small emergency units
  • Relies heavily on stable connectivity to support real-time dispatch and mapping features
  • Requires workflow adjustments in regions where medical, police, or fire procedures differ significantly from default configurations

Features

Key features

Real-time GIS map viewer

Display caller location with updated base maps, street data, and risk layers during emergency calls

Real-time unit tracking

Monitor availability and live movement of ambulances, fire trucks, and police units for fast dispatching

Computer-aided dispatching

Automate call-taking, unit suggestions, and resource assignment from incident intake to deployment

Modular emergency-response system

Add service-specific modules such as robbery response, fire time modeling, or ambulance coverage

Mobile emergency navigation

Provide optimized turn-by-turn navigation for emergency vehicles using OOV-optimized routing

Electronic ambulance care file

Create and transmit patient and ride forms digitally from the field to hospitals and billing systems

Multi-layer situational maps

Overlay hydrants, traffic jams, weather radar, 360-degree imagery, and environmental data

National server infrastructure

Support large-scale, high-availability control-room environments with secure integration links

Custom cartography

Maintain specialized emergency-service maps with risk zones, addresses, and public safety layers

Additional features

GIS mapping system

Visualize incidents, responders, and custom emergency layers on high-accuracy base maps

Call-taking and dispatching

Handle inbound emergency calls, prioritize incidents, and assign the closest available units

Real-time responder tracking

Show live locations, statuses, and availability for all emergency service vehicles

Service-specific modules

Equip police, ambulance, and fire brigades with tools tailored to their operational workflows

OOV-optimized vehicle navigation

Deliver emergency-friendly routes avoiding blockages, delays, and slow paths

Electronic ambulance documentation

Capture digital patient records, care details, and transport information in the field

Integration engine

Link with hospitals, billing systems, national networks, and public safety communication platforms

Multi-layer map intelligence

Include traffic, weather, terrain, hydrants, building info, and other critical datasets

Infrastructure hosting

Provide national-scale hosting with secure data exchange, backups, and high availability

Custom map creation

Maintain dedicated emergency maps updated by in-house cartographers

Control room interface

Offer a unified operator dashboard for dispatching, map control, and incident management

Field unit interface

Supply responders with mobile tools for navigation, incident updates, and information exchange

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

1
Countries served
9
Interface languages
9
Billing currencies

Available in

Netherlands and Belgium

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR

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