About CityGIS
CityGIS is a GIS software platform from CityGIS BV that provides geographic information system capabilities. It combines calltaking & dispatching, mobile navigation, and electronic dossier management for ambulance care so users can effectively coordinate emergency services. CityGIS supports real-time location tracking and data management, allowing for efficient response to incidents. The platform also includes features tailored for dispatch centers to improve operational efficiency. Key capabilities: Calltaking & Dispatching Mobile Navigation Electronic Dossier Management Real-Time Tracking Incident Reporting Best for: emergency service organizations that need to manage response operations and coordinate effectively during incidents.
CityGIS is a robust, purpose-built solution for public safety and emergency services that brings together GIS mapping, real-time dispatching, mobile navigation, and integrated ambulance/hospital workflows. Its modular architecture and real-time capabilities — like live tracking of units, multi-layer risk-aware maps, and automated dispatch suggestions — make it highly suitable for mission-critical environments where seconds can make the difference between life and death. For national or regional dispatch centers handling ambulance, fire, or police operations, CityGIS offers a comprehensive “single pane of glass” solution that supports both control rooms and mobile responders in the field. Because CityGIS is tailored to the specific needs of emergency services and maintained centrally (with national servers and own cartography), organizations adopting it may benefit from high reliability and consistent updates — but will likely need vendor collaboration for deployment, training, and maintenance. The lack of publicly available pricing or a self-serve marketplace means assessing total cost and extensibility requires direct contact. Also, because it’s primarily used in the Netherlands and Belgium, organizations outside that region may face customization challenges.
Pros & Cons
- +Designed specifically for emergency services where accuracy and uptime are crucial
- +Provides full situational awareness by combining incidents, units, and risk layers into a unified operational picture
- +Enhances response speed through real-time vehicle tracking and optimized emergency routing
- +Ensures consistent information flow between dispatch centers and field units for smoother coordination
- +Offers modular configurations that allow agencies to activate only the features relevant to their operational workflows
- −Depends on vendor-led training programs, which may slow onboarding for large operational teams
- −Involves complex infrastructure setup when deploying both control-room systems and mobile field solutions
- −Designed mainly for medium and large agencies, making it less practical for very small emergency units
- −Relies heavily on stable connectivity to support real-time dispatch and mapping features
- −Requires workflow adjustments in regions where medical, police, or fire procedures differ significantly from default configurations
Features
Key features
- Real-time GIS map viewer
- Display caller location with updated base maps, street data, and risk layers during emergency calls
- Real-time unit tracking
- Monitor availability and live movement of ambulances, fire trucks, and police units for fast dispatching
- Computer-aided dispatching
- Automate call-taking, unit suggestions, and resource assignment from incident intake to deployment
- Modular emergency-response system
- Add service-specific modules such as robbery response, fire time modeling, or ambulance coverage
- Mobile emergency navigation
- Provide optimized turn-by-turn navigation for emergency vehicles using OOV-optimized routing
- Electronic ambulance care file
- Create and transmit patient and ride forms digitally from the field to hospitals and billing systems
- Multi-layer situational maps
- Overlay hydrants, traffic jams, weather radar, 360-degree imagery, and environmental data
- National server infrastructure
- Support large-scale, high-availability control-room environments with secure integration links
- Custom cartography
- Maintain specialized emergency-service maps with risk zones, addresses, and public safety layers
Additional features
- GIS mapping system
- Visualize incidents, responders, and custom emergency layers on high-accuracy base maps
- Call-taking and dispatching
- Handle inbound emergency calls, prioritize incidents, and assign the closest available units
- Real-time responder tracking
- Show live locations, statuses, and availability for all emergency service vehicles
- Service-specific modules
- Equip police, ambulance, and fire brigades with tools tailored to their operational workflows
- OOV-optimized vehicle navigation
- Deliver emergency-friendly routes avoiding blockages, delays, and slow paths
- Electronic ambulance documentation
- Capture digital patient records, care details, and transport information in the field
- Integration engine
- Link with hospitals, billing systems, national networks, and public safety communication platforms
- Multi-layer map intelligence
- Include traffic, weather, terrain, hydrants, building info, and other critical datasets
- Infrastructure hosting
- Provide national-scale hosting with secure data exchange, backups, and high availability
- Custom map creation
- Maintain dedicated emergency maps updated by in-house cartographers
- Control room interface
- Offer a unified operator dashboard for dispatching, map control, and incident management
- Field unit interface
- Supply responders with mobile tools for navigation, incident updates, and information exchange
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About CityGIS
CityGIS is a GIS software platform from CityGIS BV that provides geographic information system capabilities. It combines calltaking & dispatching, mobile navigation, and electronic dossier management for ambulance care so users can effectively coordinate emergency services. CityGIS supports real-time location tracking and data management, allowing for efficient response to incidents. The platform also includes features tailored for dispatch centers to improve operational efficiency. Key capabilities: Calltaking & Dispatching Mobile Navigation Electronic Dossier Management Real-Time Tracking Incident Reporting Best for: emergency service organizations that need to manage response operations and coordinate effectively during incidents.
CityGIS Details
CityGIS's In-App Market Place
Does CityGIS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹)
Pros & Cons
- Designed specifically for emergency services where accuracy and uptime are crucial
- Provides full situational awareness by combining incidents, units, and risk layers into a unified operational picture
- Enhances response speed through real-time vehicle tracking and optimized emergency routing
- Ensures consistent information flow between dispatch centers and field units for smoother coordination
- Offers modular configurations that allow agencies to activate only the features relevant to their operational workflows
- Depends on vendor-led training programs, which may slow onboarding for large operational teams
- Involves complex infrastructure setup when deploying both control-room systems and mobile field solutions
- Designed mainly for medium and large agencies, making it less practical for very small emergency units
- Relies heavily on stable connectivity to support real-time dispatch and mapping features
- Requires workflow adjustments in regions where medical, police, or fire procedures differ significantly from default configurations
CityGIS's Support Options
Email Address
info@citygis.nlContact
+31 70 324 0540CityGIS's Alternatives
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