CityGuards logo

CityGuards

by IT Simple · Since 2017
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ActiveAvailable globallyCloud
Quick facts
VendorIT Simple
Year launched2017
StatusActive
Location12150 Morris Rd, Alpharetta, GA 30005, USA
Countries servedGlobal
Languages10
Integrations
Free tier
Free trial
Contact sales

About CityGuards

CityGuards is a mobile app from IT Simple designed for community policing. It combines website management, incident reporting, and community engagement features so law enforcement can effectively connect with local residents. The app allows officers to report incidents in real-time, update the community about safety concerns, and provide information related to local events and initiatives. Additionally, it supports collaboration between officers and community members to foster trust and transparency. Key capabilities: website management incident reporting community engagement real-time updates event notifications Best for: police departments that need to improve community relations.

CityGuards is a unified, community-policing communication platform designed specifically for police departments seeking to strengthen public engagement, streamline information sharing, and modernize their digital presence. Built as an all-in-one system, CityGuards allows agencies to manage their website, mobile app, and social media updates from a single dashboard—eliminating delays, reducing communication gaps, and enabling real-time dissemination of critical public safety information. The platform is created to address the challenges police departments face daily: outdated websites, rising public expectations, excessive walk-ins and calls, and unmanageable social media conversations. CityGuards bridges these gaps with instant publishing tools, anonymous public submissions, mobile-friendly services, role-based administrative controls, and enhanced security protocols. Designed around Community Oriented Policing Services (COPS) principles, CityGuards empowers departments to build trust, improve transparency, and ensure efficient communication with residents. It also includes ADA-compliant web support, analytics for tracking engagement, online service tools, and access to ongoing technical support. Whether serving a small town or a large metropolitan area, CityGuards scales effortlessly while ensuring affordability and reliability.

Pros & Cons

What users like
  • +Citizens and officers can actively engage through news, events, and alerts.
  • +Anonymous tip submission allows community members to safely share important information.
  • +Residents access focused local notifications and quickly find police services information.
  • +Supports community policing by connecting officers with residents efficiently and transparently.
  • +Encourages participation from both residents and visitors while protecting anonymity.
What users flag
  • App effectiveness depends heavily on community adoption and active resident participation.
  • May require consistent internet connectivity to receive real-time updates and notifications.
  • Limited usage outside community policing or public safety contexts for broader applications.
  • Anonymous reporting could create challenges verifying information without follow-up procedures.
  • Customization for larger cities or diverse departments might require additional resources.

Features

Key features

Unified Communication Management – CityGuards enables departments to manage website updates, mobile app content, and social media posts from one secure dashboard, ensuring instant, consistent information sharing.
Community Engagement Tools – Supports polls, feedback forms, anonymous tips, and issue reporting, helping citizens interact directly with the department.
Real-Time Information Publishing – Allows fast publication of critical updates such as alerts, news, and safety notices without reliance on external IT staff.
Enhanced Security Controls – Provides multi-factor authentication, encrypted data, and role-based access to protect sensitive communication.
Mobile-Friendly Community Access – Gives residents access to police information, alerts, events, and services from their mobile devices without registration.
Analytics and Insights – Engagement tracking tools help departments understand community behavior and improve communication strategies.
ADA-Compliant & Modern Web Design – Ensures department websites are accessible, mobile responsive, and regularly updated with new features.

Additional features

Community Polling & Feedback – Gathers resident opinions and preferences to support community-influenced decision-making.
Anonymous CrimeTips Submission – Allows citizens to report issues confidentially through the mobile app.
Image & Location-Based Reports – Supports detailed public submissions including photos and geolocation data.
Multi-Channel Publishing Dashboard – Centralized dashboard for synchronizing information across the website, app, and Facebook.
Role-Based User Permissions – Assigns specific user rights to ensure proper access and operational security.
Real-Time Notifications & Alerts – Sends targeted updates to residents based on location or interest.
Mobile App Management – Handles mobile app updates, content delivery, and citizen interactions through a unified portal.
Website Management Tools – Enables full control over department webpages without IT staff involvement.
Security and Compliance Updates – Provides continuous updates, data encryption, and compliance checks for ADA and security standards.
Training & Technical Support – Offers ongoing training, maintenance, customer support via phone, chat, and email.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
10
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchChineseJapaneseKorean

Billing currencies

🇺🇸USD

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