About Clarity Communication Center
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The Clarity Communication Center presents itself as a robust, multifaceted communication solution designed to consolidate business and contact center operations into a single, streamlined platform. Its core premise revolves around the unification of disparate communication channels, aiming to eliminate the complexities associated with managing multiple tools. This ambition is realized through a suite of features that cater to both desktop and mobile users, offering a consistent experience across various devices. The central component, the Clarity Communication Client, serves as the primary interface, intended for a broad user base ranging from general business employees to dedicated contact center agents. This unified approach is further extended through web, iOS, and Android clients, facilitating seamless mobile access and ensuring that communication remains uninterrupted regardless of location. The inclusion of a graphical ScriptEditor suggests a user-friendly, visual method for designing intricate call flows, potentially simplifying the often daunting task of configuring complex routing scenarios. However, without a firsthand examination, the true intuitiveness of this interface remains somewhat speculative. Functionally, the Clarity Communication Center is rich and diverse.
Pros & Cons
- +Flexible Deployment – Cloud, on-premises, or hybrid solutions.
- +Strong Microsoft Teams Integration – Enhances Teams' communication features.
- +Scalable – Suitable for small businesses to large enterprises.
- +Customizable Reports – Advanced reporting options with Report-Constructor.
- +Mobile & Web Access – Supports multiple devices for remote work.
- −Pricing Not Transparent – No public pricing information available.
- −Limited Public Documentation – Lack of detailed documentation or knowledge base.
- −Primarily Focused on Business Users – Not ideal for personal use.
- −Requires Technical Setup for On-Premises Deployment – May need IT expertise.
- −Unknown Third-Party Integrations – No mention of other software compatibility apart from Microsoft Teams.
Features
Key features
- 1. Unified Communication Suite – Combines business and contact center communications in one platform.
- 2. Flexible Deployment – Can be operated on-premises, in the cloud, or as a hybrid solution.
- 3. Mobile Support – Offers Clarity Clients for Web, iOS, and Android for remote work.
- 4. Microsoft Teams Integration – Enhances Teams with name resolution, ACD functions, and presence sync.
- 5. Graphical ScriptEditor – Allows users to create complex call flows visually.
- 6. Report-Constructor – Provides customizable statistics and reporting tools.
- 7. Full Virtualization – Works with VMware, Hyper-V, Azure, Xen, and other environments.
- 8. Redundancy Support – Ensures high availability using standard server functionalities without extra licenses.
Additional features
- 1. Call Routing & Management – Efficiently routes incoming and outgoing calls.
- 2. Automatic Call Distribution (ACD) – Distributes calls based on predefined rules and agent availability.
- 3. VoIP Support – Enables voice communication over internet protocols.
- 4. Presence Synchronization – Syncs user availability between Clarity and Microsoft Teams.
- 5. Name Resolution for Calls – Identifies incoming callers using connected address books.
- 6. Integration with Microsoft Teams – Provides advanced call handling and presence sharing with Teams users.
- 7. Customizable Reporting – Allows businesses to generate detailed call and performance reports.
- 8. Multi-Device Support – Accessible via PC, web, mobile, and tablet.
- 9. On-Premise & Cloud Options – Offers flexible hosting choices based on business needs.
- 10. Scalability for Businesses of All Sizes – Adapts to small teams or large enterprise setups.
- 11. High Availability & Redundancy Features – Ensures system reliability with failover support.
- 12. Customizable Call Scripts – Enables automation and personalized customer interactions.
- 13. Data Center Hosting Available – Can be deployed in third-party or private data centers.
- 14. Security & Compliance Features – Supports encryption, authentication, and industry compliance standards.
- 15. User-Friendly Interface – Provides a simple, intuitive dashboard for easy navigation and management.
Pricing
Countries & Languages
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About Clarity Communication Center
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Clarity Communication Center Details
Clarity Communication Center's In-App Market Place
Does Clarity Communication Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), SGD (S$), HKD (HK$), NZD (NZ$), KRW (₩), RUB (₽)
Pros & Cons
- Flexible Deployment – Cloud, on-premises, or hybrid solutions.
- Strong Microsoft Teams Integration – Enhances Teams' communication features.
- Scalable – Suitable for small businesses to large enterprises.
- Customizable Reports – Advanced reporting options with Report-Constructor.
- Mobile & Web Access – Supports multiple devices for remote work.
- Pricing Not Transparent – No public pricing information available.
- Limited Public Documentation – Lack of detailed documentation or knowledge base.
- Primarily Focused on Business Users – Not ideal for personal use.
- Requires Technical Setup for On-Premises Deployment – May need IT expertise.
- Unknown Third-Party Integrations – No mention of other software compatibility apart from Microsoft Teams.
Clarity Communication Center's Support Options
Email Address
info@clarity-ag.netContact
+49 6172 138850Clarity Communication Center's Alternatives
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