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Cleartouch Cloud Contact Center Platform

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About Cleartouch Cloud Contact Center Platform

Cleartouch Cloud Contact Center Platform is a cloud-based software from Cleartouch designed for efficient customer communication management. It provides features such as call routing, real-time analytics, and omni-channel support so businesses can effectively manage customer interactions. The platform also offers integration with CRM systems, customizable reporting, and inbound/outbound call capabilities. Key capabilities: call routing real-time analytics omni-channel support CRM integration customizable reporting Best for: customer service teams that need a reliable solution for managing and analyzing customer communications.

Cleartouch Cloud Contact Center Platform Details

Vendor
Cleartouch
Year Launched
Location
Headquarters Address: Cleartouch 1560 Sherman Ave #1160 Evanston, IL 60201
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese
Users
Auto Dialer, Cloud Communication Platform, Hipaa Compliance, IVR, Live Chat, Workforce Management, Text-To-Speech, Speech Analytics, Speech Recognition, PCI Compliance, Predictive Dialer.
Industries Served
Healthcare, Education, Finance, Retail.
Tags
Auto Dialer, Cloud Communication Platform, HIPAA Compliance, IVR, Live Chat, Workforce Management, Text-To-Speech, Speech Analytics, Speech Recognition, PCI Compliance, Predictive Dialer

Cleartouch Cloud Contact Center Platform's In-App Market Place

Does Cleartouch Cloud Contact Center Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

13

Mini Apps

1. Workforce Management: Helps organizations efficiently manage their contact center staff by tracking schedules

shifts

and performance metrics.

2. Live Chat: Allows businesses to interact with customers in real-time through web chat

providing instant support and assistance.

3. Text-To-Speech: Converts written text into spoken words

enabling automated voice responses for IVR systems.

4. Speech Analytics: Analyzes recorded calls to extract valuable insights and trends

helping improve customer service and performance.

5. Speech Recognition: Transcribes spoken words into text

enabling hands-free operation and voice command functionalities.

6. Predictive Dialer: Automatically dials phone numbers from a contact list and connects agents to live calls

optimizing call center efficiency.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (CHF), MXN (Mex$), SEK (kr), SGD (S$), HKD (HK$), NZD (NZ$)

Pros & Cons

  • HIPAA compliance ensures the protection of sensitive patient information, making it ideal for healthcare organizations
  • Workforce management features help optimize agent schedules and productivity
  • Speech analytics and recognition capabilities allow for improved customer interactions and insights
  • PCI compliance ensures the security of payment information
  • Predictive dialer improves efficiency by automatically dialing numbers and connecting agents to live calls
  • Cloud-based platform offers flexibility and scalability for growing businesses
  • Limited customization options for IVR menus
  • Steep learning curve for new users
  • Lack of integration with popular CRM systems
  • Occasional glitches in the predictive dialer functionality
  • Inconsistent speech recognition accuracy
  • High cost for advanced features like speech analytics

Cleartouch Cloud Contact Center Platform's Support Options

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