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About Clickatell

Clickatell is a messaging software platform from Clickatell that provides businesses with messaging solutions. It combines SMS messaging, chat app integration, and customer support tools so users can effectively communicate with their customers. This platform supports global reach, allowing businesses to send messages to over 200 countries, and provides tools for automation to improve customer interactions. With user-friendly dashboards and analytics, Clickatell helps track message performance and engagement metrics. Key capabilities: SMS messaging Chat app integration Customer support tools Global reach Automation tools Best for: businesses that need reliable messaging solutions for customer engagement and support.

Clickatell Details

Vendor
Clickatell
Year Launched
2000
Location
303 Twin Dolphin Dr, Suite 600, Downtown Redwood City, California 94065, US
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries.
Languages
English
Users
Customer Success Managers, Customer Service Representatives, Help Desk Agents, Marketing Managers, Sales Managers, Customer Experience Managers, Customer Support Teams, Live Chat Agents, SMS Marketing Specialists
Industries Served
Healthcare, Education, Finance, Retail
Tags
Conversational Marketing Platform, Conversational AI Platform, Customer Success, Customer Communications Management, Customer Engagement, Customer Satisfaction, Customer Service, Help Desk, Live Chat, SMS Marketing

Clickatell's In-App Market Place

Does Clickatell have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), INR (₹), ZAR (R), SGD ($), HKD ($), DKK (kr), NOK (kr), KRW (₩), MXN ($), BRL (R$), RUB (₽), TRY (₺)

Pros & Cons

  • • Easy to use and integrate, especially for international customers.
  • • Excellent customer service and regular updates on new changes.
  • • High uptime and fast SMS delivery speeds.
  • • Affordable and valuable for customer communication.
  • • The platform is great for users who have already been set up.
  • • Reliable performance with great quality support.
  • • Some failed messages and limited details on the reasons behind them.
  • • Issues with SMS rates being more expensive than alternatives, especially for WhatsApp in certain regions.
  • • The user interface for payments and reports management could be improved.
  • • Difficulty in setting up personal login for account access.
  • • Limited support for reporting and analytics features.

Clickatell's Support Options

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