About Clickatell
Clickatell is a messaging software platform from Clickatell that provides businesses with messaging solutions. It combines SMS messaging, chat app integration, and customer support tools so users can effectively communicate with their customers. This platform supports global reach, allowing businesses to send messages to over 200 countries, and provides tools for automation to improve customer interactions. With user-friendly dashboards and analytics, Clickatell helps track message performance and engagement metrics. Key capabilities: SMS messaging Chat app integration Customer support tools Global reach Automation tools Best for: businesses that need reliable messaging solutions for customer engagement and support.
Clickatell provides a robust Chat Commerce platform that enables businesses to connect with their customers through popular messaging channels like SMS, WhatsApp, Apple Messages, and USSD. The platform is designed to foster customer engagement, drive transactions, and build brand loyalty by integrating conversational AI, live agents, and payment processing features all within a unified chat environment. With over 24 years of experience and serving more than 10,000 clients across various industries, including banking, telecom, insurance, and retail, Clickatell's platform offers businesses a reliable solution to reach and serve their customer base at scale. A standout feature of Clickatell’s platform is its AI-assisted chat capabilities, which allow businesses to deploy customizable chatbots that handle customer inquiries in real-time. These AI-driven assistants are trained with business-specific information and can manage a variety of tasks, such as customer support and self-service functions. This reduces the reliance on human agents and improves operational efficiency.
Pros & Cons
- +• Easy to use and integrate, especially for international customers.
- +• Excellent customer service and regular updates on new changes.
- +• High uptime and fast SMS delivery speeds.
- +• Affordable and valuable for customer communication.
- +• The platform is great for users who have already been set up.
- +• Reliable performance with great quality support.
- −• Some failed messages and limited details on the reasons behind them.
- −• Issues with SMS rates being more expensive than alternatives, especially for WhatsApp in certain regions.
- −• The user interface for payments and reports management could be improved.
- −• Difficulty in setting up personal login for account access.
- −• Limited support for reporting and analytics features.
Features
Key features
- • Broadcasts
- Enables businesses to send campaigns across popular messaging channels, managing large customer bases with reliable, personalized, and scheduled messaging.
- • Workflows
- Allows the creation of automated customer journeys using a drag-and-drop editor, with integration to existing systems and support for rich interactive features like buttons and catalogs.
- • Artificial Intelligence
- Deploys AI-powered chatbots to handle specific tasks, offering self-service options for customers and AI assistance for human agents.
- • Live Agents
- Provides a unified inbox for human agents to manage customer interactions, integrating features like media sharing, chat history, and chat transfers between departments.
- • Payments
- Facilitates secure, in-channel payments, enabling customers to make transactions directly within the chat thread with customizable and secure checkout experiences.
- • Privacy and Security
- Ensures compliance with regulatory standards to protect customer data and privacy.
- • Data and Analytics
- Provides insights into customer engagement through rich data analytics.
Additional features
- • Customer Enablement
- Supports businesses in deploying effective chat commerce solutions through guidance and resources.
- • Advanced Messaging
- Offers multiple messaging channels such as SMS, WhatsApp, and USSD to engage customers.
- • Clickatell AI
- Enhances chat functionality with AI capabilities for improved customer service and interaction.
- • Chat Flow
- Optimizes communication processes by streamlining message flows and interactions.
- • Chat Desk
- A centralized platform for managing chat interactions, supporting both automation and human engagement.
- • Campaign Manager (SMS)
- Allows businesses to manage and track SMS marketing campaigns efficiently.
- • Chat 2 Pay
- Simplifies in-chat transactions by enabling customers to pay for services directly through chat.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Clickatell
Clickatell is a messaging software platform from Clickatell that provides businesses with messaging solutions. It combines SMS messaging, chat app integration, and customer support tools so users can effectively communicate with their customers. This platform supports global reach, allowing businesses to send messages to over 200 countries, and provides tools for automation to improve customer interactions. With user-friendly dashboards and analytics, Clickatell helps track message performance and engagement metrics. Key capabilities: SMS messaging Chat app integration Customer support tools Global reach Automation tools Best for: businesses that need reliable messaging solutions for customer engagement and support.
Clickatell Details
Clickatell's In-App Market Place
Does Clickatell have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), INR (₹), ZAR (R), SGD ($), HKD ($), DKK (kr), NOK (kr), KRW (₩), MXN ($), BRL (R$), RUB (₽), TRY (₺)
Pros & Cons
- • Easy to use and integrate, especially for international customers.
- • Excellent customer service and regular updates on new changes.
- • High uptime and fast SMS delivery speeds.
- • Affordable and valuable for customer communication.
- • The platform is great for users who have already been set up.
- • Reliable performance with great quality support.
- • Some failed messages and limited details on the reasons behind them.
- • Issues with SMS rates being more expensive than alternatives, especially for WhatsApp in certain regions.
- • The user interface for payments and reports management could be improved.
- • Difficulty in setting up personal login for account access.
- • Limited support for reporting and analytics features.
Clickatell's Support Options
Clickatell's Alternatives
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