Clickatell Chat Commerce Platform
About Clickatell Chat Commerce Platform
Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through messaging channels. It provides chat-based commerce features, customer support integration, and analytics capabilities so businesses can effectively manage customer interactions and sales. The platform supports various messaging apps, enabling companies to reach customers on their preferred channels, and includes tools for automated responses to common queries. Additionally, it offers secure payment options within the chat interface for a complete commerce use. Key capabilities: chat-based sales customer support integration analytics and reporting multi-channel messaging secure payment processing Best for: businesses looking to engage customers via messaging for sales and support.
Clickatell Chat Commerce Platform by Clickatell is a robust solution designed to help businesses connect, interact, and transact seamlessly with customers through mobile messaging channels. The user interface of the platform is built for accessibility and ease of use, offering a clean, intuitive design that minimizes complexity for both technical and non-technical users. Navigation is straightforward, with clear dashboards that consolidate messaging, automation, and payment functions into one environment. The low-code workflow builder is a standout element, enabling businesses to design conversational experiences without requiring advanced programming skills. This design choice makes the platform approachable while still offering depth for customization, ensuring that users can quickly adapt it to their specific needs. In terms of functionality and features, Clickatell excels by integrating messaging, automation, live agent support, and secure in-channel payments into a single ecosystem. Businesses can send notifications, alerts, promotions, and confirmations globally, while automated workflows allow for self-service interactions that mimic app-like experiences. The live agent messaging capability adds a human touch, deflecting traffic from call centers and providing real-time support.
Pros & Cons
- +In-channel payments reduce friction by letting customers pay directly in chat.
- +Global SMS and messaging reach ensures reliable communication across multiple regions.
- +Low-code workflow builder makes automation accessible without advanced programming.
- +Live agent chat deflects call center traffic, improving customer support efficiency.
- +Integration with WhatsApp and other channels expands customer engagement options.
- −Customer support response times are often slow and frustrating.
- −SMS delivery failures occur more frequently than expected in some regions.
- −Account management tools are reported as weak and underdeveloped.
- −API reliability issues cause disruptions for developers using advanced features.
- −Limited analytics depth makes tracking campaign performance less detailed.
Features
Key features
- Global messaging
- reach customers worldwide across multiple channels via a single integration
- Automated workflows
- build low‑code conversational journeys connected to backend systems
- Live agent messaging
- provide real‑time human support through a cloud contact center
- Payments in messaging
- send payment links and accept secure in‑channel payments without coding
- Campaign management
- schedule campaigns, manage opt‑outs, auto‑replies, alerts, and notifications
- Analytics and efficiency
- improve operations and revenue by automating chat interactions
Additional features
- Connect module
- reliable mobile messaging at scale for notifications, OTPs, alerts, reminders
- Interact module
- low‑code builder for rich, app‑like messaging experiences and self‑service
- Transact module
- secure account authentication and tokenization for payments in chat
- Single integration
- unify multiple channels and third‑party systems with minimal disruption
- Live agent deflection
- move from bots/IVR to agents for efficient query resolution
- Omnichannel delivery
- engage across preferred messaging apps with robust infrastructure
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Clickatell Chat Commerce Platform
Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through messaging channels. It provides chat-based commerce features, customer support integration, and analytics capabilities so businesses can effectively manage customer interactions and sales. The platform supports various messaging apps, enabling companies to reach customers on their preferred channels, and includes tools for automated responses to common queries. Additionally, it offers secure payment options within the chat interface for a complete commerce use. Key capabilities: chat-based sales customer support integration analytics and reporting multi-channel messaging secure payment processing Best for: businesses looking to engage customers via messaging for sales and support.
Clickatell Chat Commerce Platform Details
Clickatell Chat Commerce Platform's In-App Market Place
Does Clickatell Chat Commerce Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD($)
Pros & Cons
- In-channel payments reduce friction by letting customers pay directly in chat.
- Global SMS and messaging reach ensures reliable communication across multiple regions.
- Low-code workflow builder makes automation accessible without advanced programming.
- Live agent chat deflects call center traffic, improving customer support efficiency.
- Integration with WhatsApp and other channels expands customer engagement options.
- Customer support response times are often slow and frustrating.
- SMS delivery failures occur more frequently than expected in some regions.
- Account management tools are reported as weak and underdeveloped.
- API reliability issues cause disruptions for developers using advanced features.
- Limited analytics depth makes tracking campaign performance less detailed.
Clickatell Chat Commerce Platform's Support Options
Email Address
support@clickatell.comContact
+27 21 910 7700Documentation
https://www.clickatell.com/help-center/Clickatell Chat Commerce Platform's Alternatives
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