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Clickatell Chat Commerce Platform

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Software Status:Active

About Clickatell Chat Commerce Platform

Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through messaging channels. It provides chat-based commerce features, customer support integration, and analytics capabilities so businesses can effectively manage customer interactions and sales. The platform supports various messaging apps, enabling companies to reach customers on their preferred channels, and includes tools for automated responses to common queries. Additionally, it offers secure payment options within the chat interface for a complete commerce use. Key capabilities: chat-based sales customer support integration analytics and reporting multi-channel messaging secure payment processing Best for: businesses looking to engage customers via messaging for sales and support.

Clickatell Chat Commerce Platform Details

Vendor
Clickatell
Year Launched
2000
Location
303 Twin Dolphin Dr, Suite 600, Downtown Redwood City, California 94065, US
Deployment
cloud
Training Options
documentation, videos, demo
Countries Served
All Countries
Languages
English
Users
enterprises, customer service teams, marketing teams, e‑commerce operations, digital product teams
Industries Served
retail, travel and airlines, banking and financial services, telecommunications
Tags
chat commerce, mobile messaging, global messaging, automated workflows, live agent messaging, in‑channel payments, tokenization, campaign management, opt‑out management, customer engagement, CX, conversational commerce

Clickatell Chat Commerce Platform's In-App Market Place

Does Clickatell Chat Commerce Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD($)

Pros & Cons

  • In-channel payments reduce friction by letting customers pay directly in chat.
  • Global SMS and messaging reach ensures reliable communication across multiple regions.
  • Low-code workflow builder makes automation accessible without advanced programming.
  • Live agent chat deflects call center traffic, improving customer support efficiency.
  • Integration with WhatsApp and other channels expands customer engagement options.
  • Customer support response times are often slow and frustrating.
  • SMS delivery failures occur more frequently than expected in some regions.
  • Account management tools are reported as weak and underdeveloped.
  • API reliability issues cause disruptions for developers using advanced features.
  • Limited analytics depth makes tracking campaign performance less detailed.

Clickatell Chat Commerce Platform's Support Options

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