About Cloud Contact Pro
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Cloud Contact Pro Details
Cloud Contact Pro's In-App Market Place
Does Cloud Contact Pro have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
7
Mini Apps
1. Quality Management: This add-on provides advanced tools for monitoring and evaluating agent performance to maintain high-quality customer interactions.
2. Speech Analytics: Enable real-time monitoring of customer calls and identify trends and insights for improving service quality and agent training.
3. CRM Integration: Seamlessly integrate with popular CRM systems to provide agents with a comprehensive view of customer information during interactions.
4. Workforce Management: Optimize agent scheduling and resource allocation to ensure efficient contact center operations and improved customer satisfaction.
5. Call Recording: Record and store customer interactions for compliance
training
and quality assurance purposes.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Advanced contact center features such as IVR, ACD, CRM integrations
- Cloud-based solution for flexibility and scalability
- Real-time analytics and reporting for informed decision making
- Omnichannel capabilities for seamless customer interactions
- Easy to use interface for efficient agent training and onboarding
- Steep learning curve for new users
- Limited customization options for call flows and routing
- Lack of integration with popular CRMs
- Occasional downtime and system glitches
- Higher pricing compared to competitors with similar features and functionalities
Cloud Contact Pro's Support Options
Email Address
support@8x8.comContact
1-866-879-8647Documentation
https://docs.8x8.com/us/en/Community Forums
https://support.8x8.com/Chatbot
Available