Cloud IVR

0(0 reviews)

Software Status:Active

About Cloud IVR

Cloud IVR is a cloud-based software platform from Voice Etc that provides interactive voice response solutions. It offers features such as call routing, automated responses, and real-time analytics so businesses can improve customer interactions and operational efficiency. This platform allows for easy integration with existing systems and can be customized to meet specific business needs. Additionally, it supports multiple languages and provides detailed reporting for better decision-making. Key capabilities: call routing automated responses real-time analytics multi-language support customization options Best for: businesses that need a reliable solution for managing customer calls and interactions effectively.

Cloud IVR Details

Vendor

Voice Etc

Year Launched

2009

Location

Deployment

cloud

Training Options

documentation

Countries Served

All Countries.

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese

Users

Call Center Managers, Customer Support Representatives, Quality Assurance Analysts, Contact Center Supervisors, Marketers, SMS Marketing Specialists

Industries Served

Call Center, Call Tracking, Contact Center Quality Assurance, Contact Center, Conversational Marketing Platform, IVR, SMS Marketing

Cloud IVR's In-App Market Place

Does Cloud IVR have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$), IDR (Rp), THB (฿), KRW (₩)

Pros & Cons

Efficient call management and routing
Seamless integration with other business tools
Reliable and robust performance
Excellent customer support and comprehensive resources

Steep learning curve for setting up and configuring the IVR system
Limited customization options for IVR prompts and menus
Occasional system downtime causing disruption to call center operations
Lack of advanced reporting and analytics features for tracking call performance and agent productivity
Specific pricing information is not readily available.