About Cloud Softphone
Cloud Softphone is a VoIP communication software from Acrobits that supports voice and video calling. It provides features such as call recording, call forwarding, and integration with various PBX systems so users can communicate effectively from any device. This solution lets users make and receive calls over the internet, facilitating remote work and global connectivity. Cloud Softphone is compatible with iOS and Android devices, ensuring flexibility and accessibility for all users. Key capabilities: call recording call forwarding PBX integration multi-device support contact management Best for: businesses and professionals that need reliable communication tools for remote operations.
Cloud Softphone, powered by Acrobits, is a highly versatile and customizable VoIP softphone platform for providers looking to offer a branded mobile and desktop calling solution to their clients. Its core strength lies in its easy provisioning via QR code, which eliminates the complexity often associated with softphone setup for end-users. The platform's reliability, even when the app is running in the background, is a key differentiator that enhances the user experience. With over 100 premium features, providers can offer a feature-rich UCaaS experience tailored to their customers' needs, including video conferencing, messaging, and file sharing. While the platform is highly regarded for its ease of use and support, some users have noted limitations in the visual customization options. Ultimately, Cloud Softphone is an excellent choice for providers seeking a cost-effective, reliable, and flexible softphone solution that can be easily branded and deployed across a wide range of devices.
Pros & Cons
- +Personalized and customizable VoIP softphone for all type of device
- +Feature-packed, with over 100 premium features available
- +One-touch provisioning for easy setup via a QR code
- +Ensures reliable calls even when the app is in the background
- +Supports HD wideband audio for high-quality professional communications
- +Works across Wi-Fi and mobile networks
- +Offers white-label branding for VoIP providers
- +Supports multiple identities for choosing different caller IDs
- +Includes a full-featured desktop client for macOS and Windows
- +Excellent customer support has been noted by reviewers
- −Customizing the app's look and feel has some limitations which can be difficult to understand for some users
- −Some advanced features, like video conferencing and messaging, require a premium tier
- −Relies on the VoIP provider or PBX administrator for credentials and setup
- −Requires a stable internet connection for high-quality calls
- −Pricing details are handled by the provider offering the branded app
- −Can have a higher cost for full-featured, enterprise, or white-label versions
- −The setup can be confusing without technical support for users unfamiliar with VoIP
- −The sales process for licenses could be optimized
Features
Key features
- Easy Provisioning
- Allows for simple and quick account setup, typically through a one-touch QR code scan, eliminating complicated manual configuration.
- Reliable Background Calling
- Ensures that the phone will still ring for inbound calls even when the app is running in the background, preventing missed calls.
- White-Labeling
- Enables VoIP providers to create and release their own branded softphone apps, complete with customized features, look, and feel.
- Multi-Device Compatibility
- Offers native applications for iOS, Android, macOS, and Windows, allowing users to make and receive calls from a variety of devices.
- Unified Communications (UC) Capabilities
- Includes features beyond voice calls, such as messaging, video conferencing, file sharing, and conferencing, depending on the bundle selected.
Additional features
- Push Notifications
- Keeps users notified of incoming calls and messages without draining device battery.
- HD Wideband Audio
- Provides high-quality professional voice communication.
- Call Transfers
- Supports attended and blind call transfers.
- Call Forwarding
- Allows for forwarding calls to other extensions or numbers.
- Do Not Disturb
- A feature to mute incoming calls.
- Multiple Identities
- Allows users to configure multiple accounts and choose which identity to call with.
- Contact Hub
- Enables users to manage and integrate contacts from various sources, including the phone's address book and CardDAV server.
- Custom Tabs with Web View
- Providers can embed custom web content, such as support pages or usage data, directly into the softphone app.
- Call History
- Records all incoming, outgoing, and missed calls.
- Unified Login
- Synchronizes logins seamlessly across mobile and desktop apps.
- Location Reporting
- Sends location reports to the server, a feature useful for enterprise use cases.
- High Security White Label
- A version fine-tuned for easy creation of apps with enhanced security features.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Cloud Softphone
Cloud Softphone is a VoIP communication software from Acrobits that supports voice and video calling. It provides features such as call recording, call forwarding, and integration with various PBX systems so users can communicate effectively from any device. This solution lets users make and receive calls over the internet, facilitating remote work and global connectivity. Cloud Softphone is compatible with iOS and Android devices, ensuring flexibility and accessibility for all users. Key capabilities: call recording call forwarding PBX integration multi-device support contact management Best for: businesses and professionals that need reliable communication tools for remote operations.
Cloud Softphone Details
Cloud Softphone's In-App Market Place
Does Cloud Softphone have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Personalized and customizable VoIP softphone for all type of device
- Feature-packed, with over 100 premium features available
- One-touch provisioning for easy setup via a QR code
- Ensures reliable calls even when the app is in the background
- Supports HD wideband audio for high-quality professional communications
- Works across Wi-Fi and mobile networks
- Offers white-label branding for VoIP providers
- Supports multiple identities for choosing different caller IDs
- Includes a full-featured desktop client for macOS and Windows
- Excellent customer support has been noted by reviewers
- Customizing the app's look and feel has some limitations which can be difficult to understand for some users
- Some advanced features, like video conferencing and messaging, require a premium tier
- Relies on the VoIP provider or PBX administrator for credentials and setup
- Requires a stable internet connection for high-quality calls
- Pricing details are handled by the provider offering the branded app
- Can have a higher cost for full-featured, enterprise, or white-label versions
- The setup can be confusing without technical support for users unfamiliar with VoIP
- The sales process for licenses could be optimized
Cloud Softphone's Support Options
Documentation
https://doc.acrobits.net/Cloud Softphone's Alternatives
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