CM.com Communications Platform logo

CM.com Communications Platform

by CM.com · Since 1999
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ActiveAvailable globallyCloud
Quick facts
VendorCM.com
Year launched1999
StatusActive
LocationKonijnenberg 24 4825 BD Breda, Netherlands
Countries servedGlobal
Languages11
Integrations26+
Free tierN/A
Free trialN/A
Contact salesYES

About CM.com Communications Platform

CM.com Communications Platform is a communication software from CM.com that helps businesses connect with their customers across multiple channels. It combines HALO AI Agents, AI Engine 1:1 Personalization, and a Customer Data Platform with Unified Customer Profiles so that businesses can effectively engage their audience. The platform supports shared agent inboxes for efficient service and marketing campaigns for targeted outreach. This allows organizations to grow by utilizing valuable insights from customer interactions. Key capabilities: HALO AI Agents AI Engine 1:1 Personalization Customer Data Platform Unified Customer Profiles Service Cloud Shared Agent Inbox Marketing Cloud Marketing Campaigns Best for: businesses that need to manage customer communications across various channels.

CM.com's Connectivity Platform offers a comprehensive suite of communication tools designed to unify and streamline business interactions across a multitude of channels. It aims to provide a single, integrated platform for connecting with customers via SMS, voice, and popular messaging applications like WhatsApp, Apple Business Chat, and Viber, ultimately simplifying communication processes, boosting customer engagement, and improving operational efficiency. While the website doesn't showcase a detailed view of the user interface, the platform is promoted as intuitive and user-friendly, emphasizing its ability to simplify complex communication workflows. It's likely that a centralized dashboard is at the heart of the platform, enabling users to manage various communication channels and access key performance indicators. However, a more in-depth exploration of the actual user interface would be beneficial for potential customers. The core strength of the Connectivity Platform lies in its extensive range of functionalities. It provides multi-channel communication capabilities, allowing businesses to engage with customers through their preferred channels. The Business Messaging API is a key component, enabling integration of these communication channels into existing applications through a single API.

Pros & Cons

Pros
  • Easy-to-use interface with smooth integration into business workflows
  • Strong customer support with responsive and professional service
  • Effective WhatsApp and messaging integration for better engagement
  • Powerful reporting and data analytics for tracking performance
  • Streamlined e-signature and campaign tools for marketing and communication
Cons
  • High pricing compared to service quality
  • Limited country coverage for marketing and messaging services
  • Lack of built-in editing features for e-signature documents
  • Initial setup may require additional apps for full functionality
  • Data categorization and reporting features could be improved

Features

Key features

1. Omnichannel Messaging

SMS, WhatsApp, RCS, Facebook Messenger, Instagram, Telegram, Viber, and more.

2. Business Messaging API

Unified API for multiple communication channels.

3. Voice Solutions

VoIP, SIP trunking, interactive voice response (IVR).

4. Payments

Online payments, QR payments, recurring payments, and POS solutions.

5. Chatbots & AI Automation

AI-powered chatbots for automated customer interactions.

6. Mobile Marketing Cloud

Customer segmentation, automated campaigns, and analytics.

7. Security & Compliance

ISO 27001, ISO 20000-1, ISO 27017, and ISO 27018 certified.

Additional features

1. Messaging

SMS, WhatsApp, RCS, Push, Telegram, Viber

2. Voice Communication

VoIP, IVR, SIP Trunking

3. Payments

Mobile payments, payment links, POS solutions

4. Security

GDPR compliance, ISO certifications

5. AI & Chatbots

Conversational AI, automation tools

6. Event & Ticketing

Seated ticketing, mobile ticketing

7. Customer Data Management

Data analytics, personalization

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basic
EUR 129/mo
billed monthly
Advanced
EUR 399/mo
billed monthly

Countries & Languages

Global
Countries served
11
Interface languages
1
Billing currencies

Interface languages

ChineseEnglishJapaneseArabicDutchFrenchDanishGermanItalianSpanishSwedish

Billing currencies

🇪🇺EUR

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