About Comentto
A customer satisfaction and experience platform from Brazil.
Comentto is a Brazilian company specializing in technology solutions for customer satisfaction and employee feedback. The platform enables businesses to monitor customer experience through various channels, including physical survey totems, QR codes, and online surveys. Key features include a centralized management platform for creating and distributing unlimited surveys, real-time analytics dashboards for tracking metrics like CSAT and NPS, and remote management of survey devices. The system also supports organizational climate surveys to gather employee feedback. Comentto emphasizes providing a complete solution with hardware (totems), software (platform and mobile app), and expert consulting services. Pricing is not publicly listed and requires a quote. The platform is primarily offered in Portuguese.
Pros & Cons
- Offers a hybrid solution combining physical totems and digital survey methods like QR codes.
- Provides a comprehensive platform for managing unlimited surveys and responses in real-time.
- Includes specialized consulting services to assist with survey design and analysis.
- Supports both customer satisfaction and internal employee climate surveys.
- Survey totems can function offline, ensuring continuous data collection.
- The website and platform appear to be primarily in Portuguese, which may be a barrier for non-lusophone users.
- Pricing is not publicly available and requires contacting the sales team for a quote.
- No integrations with third-party software are mentioned on the official website.
Features
Key features
Collects customer feedback at physical points of contact using floor-standing or countertop kiosks.
Manage unlimited surveys, capture feedback, and analyze results in real-time to make business decisions.
Distribute surveys via QR codes on packaging, receipts, or marketing materials for easy customer access.
Monitor customer satisfaction metrics like CSAT and NPS through a dashboard with live results.
Provides a confidential channel to survey employees and assess organizational climate.
Deploy surveys through totems, QR codes, links, email, and social media.
Remotely manage business units and survey devices (totems) from the central platform.
Generate reports in various formats (Excel, PDF), compare time periods, and share them via email or smartphone.
Additional features
Configure different access levels and viewing permissions for users on the platform.
Organize key reports into dashboards for quick and practical information access.
A mobile app to view real-time satisfaction data and share results from a smartphone.
Offers specialized assistance for creating custom research projects and analyzing results.
Run different surveys at the same time across various channels without extra charges.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Comentto
A customer satisfaction and experience platform from Brazil.
Comentto Details
Comentto's In-App Market Place
Does Comentto have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
1. Custom Fields by Comentto - This add-on allows users to create custom fields in their surveys to collect specific data from respondents.
2. Automatic Email Responses by Comentto - This add-on enables users to set up automated email responses based on survey responses
making it easier to engage with respondents.
3. Real-Time Analytics by Comentto - This add-on provides users with real-time analytics and insights into survey responses
allowing for quick and informed decision-making.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN ($), INR (₹), BRL (R$), RUB (₽), ZAR (R), TRY (₺), AED (د.إ), SAR (ر.س), DKK (kr), PLN (zł), THB (฿), IDR (Rp), MYR (RM), HUF (Ft), CZK (Kč), ILS (₪), PHP (₱), CLP ($), TWD (NT$), KES (KSh), EGP (E£), PKR (Rs), VND (₫), COP ($), ARS ($), IQD (ع.د), BOB (Bs.)
Pros & Cons
- Offers a hybrid solution combining physical totems and digital survey methods like QR codes.
- Provides a comprehensive platform for managing unlimited surveys and responses in real-time.
- Includes specialized consulting services to assist with survey design and analysis.
- Supports both customer satisfaction and internal employee climate surveys.
- Survey totems can function offline, ensuring continuous data collection.
- The website and platform appear to be primarily in Portuguese, which may be a barrier for non-lusophone users.
- Pricing is not publicly available and requires contacting the sales team for a quote.
- No integrations with third-party software are mentioned on the official website.
Comentto's Support Options
Email Address
suporte@comentto.comContact
+55 12 3204 4205Comentto's Alternatives
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