Confirmit logo

Confirmit

by Forsta · Since 1996
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SoldAvailable globallyCloud
Quick facts
VendorForsta
Year launched1996
StatusSold
Location1168 Hamilton St. Suite 500 Vancouver, BC V6B 2S2 Canada
Countries servedGlobal
Languages2
Integrations1+
Free tier
Free trial
Contact salesYES

About Confirmit

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Forsta is a sophisticated and robust experience management platform that places human interaction at the heart of its design. Developed to help organizations move beyond traditional customer experience models, Forsta introduces a more comprehensive Human Experience (HX) approach. This shift reflects the evolving business landscape, where organizations must pay equal attention to customer, employee, and even patient experiences to stay competitive and relevant. One of Forsta’s defining strengths lies in its functional richness and technical depth. The platform supports advanced survey design tools and caters to both qualitative and quantitative research needs, making it a powerful ally for market researchers, CX and EX professionals, and global enterprises with complex data needs. Its AI capabilities, such as AI Summarize and AI Recommend, are particularly notable. The platform's data collection capabilities are equally robust. Forsta supports omnichannel engagement, meaning that surveys can be distributed and responded to across email, SMS, mobile, web, and other digital interfaces. This ensures a wider reach and higher data fidelity, as responses are captured from audiences in their preferred communication environments.

Pros & Cons

What users like
  • +Excellent for professional, multi-mode survey research.
  • +User-friendly, logical, and stable with customizable functionality.
  • +High-speed customer support with proactive problem-solving.
  • +Powerful scripting options (e.g., Jscript) for advanced users.
  • +Strong ability to handle complex survey configurations.
  • +Reliable for policy and market research.
What users flag
  • Less suited for small enterprises or DIY-style survey creation.
  • Reporting functions can be difficult to master.
  • The database management system can be problematic.
  • Confirmit’s complexity may be overwhelming compared to simpler survey software.
  • Cloud-based data storage limitations for organizations with strict data residency requirements.

Features

Key features

Human Experience (HX) Platform
Forsta's core offering is a unified platform that transcends traditional data silos by integrating customer, employee, patient, and local experience data.
Comprehensive Market Research Technology
Forsta provides an end-to-end solution for market research, encompassing sample and panel management, extensive surveying, advanced analytics, reporting, and data visualization.
Advanced AI Capabilities
Forsta integrates AI to help organizations gain deeper insights, anticipate needs, and act decisively.
Omni-channel Data Collection (Gather)
The platform can collect insightful data from any audience and any touchpoint or channel using customizable surveys.
Seamless Integration with Acquired Technologies
Forsta strategically acquires and integrates leading solutions like InMoment (for CX innovation), HelloIgnite (for crowdsourcing/innovation), and Rio SEO (for customer journey/brand reputation).

Additional features

Human Experience (HX) Platform
A unified platform designed to understand and improve customer, employee, patient, and local experiences.
Market Research Technology Platform
Provides tools for sample and panel management, surveying, analytics, reporting, and data visualization for market research.
Customer Experience (CX) Management
Helps enhance customer retention, drive revenue, and improve operational efficiencies by understanding customer interactions.
Employee Experience (EX) Management
Focuses on improving the experience of employees within an organization.
Patient Experience Management
Tailored for enhancing the experience of patients, likely within healthcare settings.
Local Experience Management
Addresses understanding experiences at a localized level.
Customizable Surveys
Allows users to create surveys tailored to specific audiences and data collection needs.
Sample and Panel Management
Tools for managing research participants and panels.
Advanced Analytics
Capabilities for in-depth analysis of collected data.
Reporting
Generates various reports from survey and experience data.
Data Visualization
Presents data in easily understandable visual formats.
Data Gathering from Any Touchpoint/Channel
Collects insights from diverse interaction points.
AI Capabilities
Utilizes artificial intelligence for deeper insights and predictive analysis.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
2
Interface languages
12
Billing currencies

Interface languages

EnglishGerman

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇮🇳INR🇰🇷KRW🇸🇪SEK🇿🇦ZAR

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