About ConnectWise PSA
Developed by ConnectWise, LLC., ConnectWise PSA tackles software challenges through integrated tools and reporting. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Configurable settings and roles Core workflow management Data export and backup Reporting and visibility Best for: teams needing workflow tools with configurable settings and integrations.
ConnectWise is a powerhouse IT and security management platform built to help MSPs and internal IT teams run, secure, and scale their operations from one unified ecosystem. At its core, the platform brings together industry-leading PSA, RMM, cybersecurity, and data protection under a single interface—eliminating tool overload and giving teams a consistent, intuitive workspace. Its Asio™ platform stands out with agentic AI that connects data, context, and automation across modules, allowing intelligent agents to act independently and continuously to resolve issues, surface insights, and boost efficiency. The common UI and shared services architecture makes ConnectWise feel cohesive no matter which tools you're using. PSA and RMM capabilities streamline workflows, automate repetitive tasks, and improve visibility across clients and assets, while the integrated cybersecurity stack—backed by a SOC and the ConnectWise Cyber Research Unit—helps MSPs detect, respond to, and mitigate threats with confidence. Data protection features add a strong layer of backup and recovery preparedness, essential for minimizing risk. One major strength is the wider ConnectWise ecosystem: the IT Nation community.
Pros & Cons
- +Comprehensive all-in-one platform covering PSA, RMM, cybersecurity, and backup
- +Agentic AI dramatically improves automation and reduces manual workload
- +Consistent UI makes navigation across modules easier
- +Excellent community support via IT Nation
- +Strong security capabilities backed by SOC and threat research
- −Can feel overwhelming for beginners due to sheer breadth
- −Setup and customization can take time
- −Advanced features may require training to fully leverage
Features
Key features
- Unified IT Management Platform – PSA, RMM, cybersecurity, and data protection all in one ecosystem.
- Agentic AI Automation – Intelligent agents that act independently to streamline tasks and enhance decision-making.
- Common UI Across Modules – One consistent interface that reduces training time and eliminates tool sprawl.
- Shared Services Architecture – Centralized data flow with open APIs for deep integrations.
- Advanced PSA & RMM Tools – Boosts operational efficiency with automated workflows, ticketing, and asset management.
- Integrated Cybersecurity Suite – SOC-backed threat detection, response, and risk mitigation.
- Data Protection & Backup – Robust backup, disaster recovery, and security continuity tools.
- IT Nation Community – Peer groups, coaching, and resources for MSP growth and best practices.
Additional features
- Unified IT Management Platform – Brings PSA, RMM, cybersecurity, and data protection into one ecosystem.
- Agentic AI Automation – Uses intelligent agents to automate tasks and make smarter decisions.
- Common UI Across All Modules – Gives users a single, consistent interface to reduce training time.
- Shared Services Architecture – Centralizes data flow and eliminates silos between applications.
- Open API Integrations – Connects seamlessly with third-party tools for extended functionality.
- Professional Services Automation (PSA) – Manages service delivery, ticketing, billing, and workflow automation.
- Remote Monitoring & Management (RMM) – Monitors endpoints, patches systems, and handles remote device control.
- Sidekick AI + RPA Tools – Provides AI-driven insights and robotic process automation for productivity.
- Cybersecurity Suite – Offers SOC-backed threat detection, response, and vulnerability management.
- Cyber Research Unit (CRU) – Supplies real-time threat intelligence to stay ahead of emerging risks.
- Data Protection & Backup – Ensures secure backups, disaster recovery, and business continuity.
- Cloud Services Support – Provides scalable, cloud-ready management tools.
- Partner Program – Helps MSPs grow through co-selling, marketing, and sales enablement.
- IT Nation Community – Gives access to peer groups, expert coaching, events, and best practices.
- Research & Learning Resources – Includes webinars, reports, guides, and industry insights to stay updated.
Pricing
Countries & Languages
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About ConnectWise PSA
Developed by ConnectWise, LLC., ConnectWise PSA tackles software challenges through integrated tools and reporting. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Configurable settings and roles Core workflow management Data export and backup Reporting and visibility Best for: teams needing workflow tools with configurable settings and integrations.
ConnectWise PSA Details
ConnectWise PSA's In-App Market Place
Does ConnectWise PSA have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), SGD (S$), MXN (Mex$), BRL (R$)
Pros & Cons
- Comprehensive all-in-one platform covering PSA, RMM, cybersecurity, and backup
- Agentic AI dramatically improves automation and reduces manual workload
- Consistent UI makes navigation across modules easier
- Excellent community support via IT Nation
- Strong security capabilities backed by SOC and threat research
- Can feel overwhelming for beginners due to sheer breadth
- Setup and customization can take time
- Advanced features may require training to fully leverage
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