About Connexease
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Connexease Details
Vendor
Connexease
Year Launched
2015
Location
Erenkoy Mah. Bengi Sok. No:14/1, Istanbul, Kadıköy 34738, TR
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
Turkey
Languages
English, Turkish
Users
Administrator, Marketing Manager, Customer Service Representative
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Communications Management, Connexease
Connexease's In-App Market Place
Does Connexease have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), BRL (R$), KRW (₩), RUB (₽)
Pros & Cons
- Managing multiple channels from one platform improves efficiency and reduces the need to switch between applications.
- Features like smart routing, quick replies, and auto-responses can lead to faster and more relevant customer service.
- Data collection and reporting provide valuable insights for optimizing customer communication strategies.
- Smart agent assignment ensures that customers are connected with the most capable support personnel.
- Being an accredited vendor suggests reliable and feature-rich WhatsApp communication capabilities.
- The effectiveness of the platform depends on the seamless integration with various communication channels, and potential issues with these integrations could disrupt workflows.
- The SMS integration is listed as "Coming Soon," meaning this potentially valuable communication channel is not currently offered.
- While aiming for ease of use, adopting a new multi-channel platform might require training and adjustment for agents.
- While WhatsApp is highlighted, the depth and ease of integration with other CRM or business tools aren't extensively detailed.