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ConSol CM/Complaint

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Software Status:Active

About ConSol CM/Complaint

ConSol CM/Complaint is a complaint management software from ConSol Consulting & Solutions Software that provides efficient control of complaints. It combines ticketing software, helpdesk & IT support, and workflow management so users can manage complaints effectively. Designed for efficiency, it supports warranty, replacement, and repair processes, allowing organizations to simplify their complaint resolution practices. With over 1,000 users, ConSol CM is trusted for its versatility and rapid query processing capabilities. This platform is particularly beneficial for support teams looking to simplify complaint management and improve customer service. Key capabilities: complaint management ticketing software helpdesk & IT support workflow management warranty integration Best for: organizations that need to manage complaints and integrate service processes effectively.

ConSol CM/Complaint Details

Vendor
ConSol Consulting & Solutions Software
Year Launched
1984
Location
Sankt-Cajetan Straße 43, Munich, Bavaria 81669, DE
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, German, French, Spanish, Italian, Portuguese, Russian, Chinese
Users
Customer service managers, IT support teams, quality assurance professionals, compliance officers, business process managers, complaint resolution specialists, operations managers.
Industries Served
Manufacturing, healthcare, finance, telecommunications, retail, logistics, insurance, automotive, technology, public sector, aviation.
Tags
Complaint Management, Issue Tracking, Customer Support, Ticketing System, Workflow Automation, Customer Relationship Management (CRM), Resolution Tracking.

ConSol CM/Complaint's In-App Market Place

Does ConSol CM/Complaint have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • Adaptability and Speed: The software is praised for its speed and ease of adaptation to new processes and changing requirements.
  • Performance and Reliability: The reviewer highlights the application's strong performance in daily use, with no downtime and reliable operation.
  • Ease of Use: The software is described as simple and logical to use.
  • Excellent Customer Service & Support: The reviewer emphasizes the highly dedicated and service-oriented staff across all departments (project phase, development, operations, support, and sales).
  • Customization Complexity (Implied): While they highlight "easy customization" due to the low-code platform, customization can still require technical expertise or time, especially for complex process changes.
  • Limited Integrations Detail: While integration capabilities are mentioned, the website doesn't provide a detailed list of pre-built integrations with specific popular ERP or CRM systems. Integration might require custom development depending on your existing tech stack.
  • Customer Portal (CM/Track) Primarily for B2B Dealers: The description emphasizes the B2B dealer portal (CM/Track).

ConSol CM/Complaint's Support Options

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