ConSol CM/Complaint

Comes with ready-to-use workflows specifically for handling customer claims and product returns, enabling quick setup.

Manages general customer service inquiries alongside complaints within the same system, providing a unified platform.

Built-in support for creating and managing 8D reports, a standard for root cause analysis and problem-solving in quality management.

Based on a low-code platform, allowing easy adjustments to processes and data fields without extensive programming expertise.

Offers flexibility to choose between cloud-hosted access or installation within your own company's IT infrastructure.

Developed in Germany, ensuring adherence to GDPR data privacy regulations and robust data security practices.

Captures complaints from various sources like web portals, online forms, and emails, centralizing them in one system.

Systematically guides users through each step of the complaint resolution process, ensuring consistency and completeness.

Provides a clear, current status overview for each complaint, visible to all team members for enhanced transparency.

Triggers automatic email alerts at key process steps, ensuring timely actions and keeping stakeholders informed.

Enables in-depth analysis of damage and error incidents to identify patterns and underlying causes.

Facilitates the identification of root causes of complaints and supports the implementation of preventative actions.

System automatically compiles 4D and 8D reports, simplifying documentation for quality management.

Offers a dedicated portal for B2B dealers to access information and track complaint statuses, improving dealer service.

Provides options to integrate with B2C customer portals and online marketplaces for direct customer complaint handling.

Includes a process for handling general customer service inquiries (delivery questions, etc.) as part of the core software.

Documents all complaints within ConSol CM, regardless of the initial channel, ensuring uniform data management.

Allows tailoring of the standard complaint management workflows to fit the specific operational needs of each company.

Enables modification and addition of data fields to capture specific information relevant to your products or services.

Offers flexible interfaces to connect with ERP systems, master data systems, and other business applications.

Integrates templates for standardized emails and letters, streamlining communication with customers and partners.

Supports the integration of customer satisfaction surveys to measure and improve complaint handling effectiveness.

Includes a data warehouse for analyzing complaint data and generating reports for quality management and process improvement.

Provides tools to evaluate complaint handling procedures and identify areas for quality enhancement.

Offers data and insights to support ongoing efforts to improve processes and reduce future complaints.