ConSol CM/Complaint
About ConSol CM/Complaint
ConSol CM/Complaint is a complaint management software from ConSol Consulting & Solutions Software that provides efficient control of complaints. It combines ticketing software, helpdesk & IT support, and workflow management so users can manage complaints effectively. Designed for efficiency, it supports warranty, replacement, and repair processes, allowing organizations to simplify their complaint resolution practices. With over 1,000 users, ConSol CM is trusted for its versatility and rapid query processing capabilities. This platform is particularly beneficial for support teams looking to simplify complaint management and improve customer service. Key capabilities: complaint management ticketing software helpdesk & IT support workflow management warranty integration Best for: organizations that need to manage complaints and integrate service processes effectively.
ConSol CM/Complaint by ConSol Consulting & Solutions Software is a comprehensive issue tracking solution designed for managing complaints and service requests effectively. It is particularly useful for customer service managers, IT support teams, quality assurance professionals, compliance officers, and business process managers who require a structured system for tracking and resolving complaints. The software provides a centralized complaint management system that ensures transparency, efficiency, and customer satisfaction. With its cloud-based and on-premise deployment options, it caters to businesses of all sizes looking for a flexible and scalable solution. The key features of ConSol CM/Complaint include automated workflows, case tracking, escalation management, analytics, and reporting, making it a well-rounded tool for complaint resolution. The user interface of ConSol CM/Complaint is designed to be intuitive and user-friendly, allowing professionals to navigate the system with ease. The dashboard is structured efficiently, providing quick access to essential complaint management tools. Users can seamlessly transition between different modules, such as case tracking, analytics, and reporting.
Pros & Cons
- +Adaptability and Speed: The software is praised for its speed and ease of adaptation to new processes and changing requirements.
- +Performance and Reliability: The reviewer highlights the application's strong performance in daily use, with no downtime and reliable operation.
- +Ease of Use: The software is described as simple and logical to use.
- +Excellent Customer Service & Support: The reviewer emphasizes the highly dedicated and service-oriented staff across all departments (project phase, development, operations, support, and sales).
- −Customization Complexity (Implied): While they highlight "easy customization" due to the low-code platform, customization can still require technical expertise or time, especially for complex process changes.
- −Limited Integrations Detail: While integration capabilities are mentioned, the website doesn't provide a detailed list of pre-built integrations with specific popular ERP or CRM systems. Integration might require custom development depending on your existing tech stack.
- −Customer Portal (CM/Track) Primarily for B2B Dealers: The description emphasizes the B2B dealer portal (CM/Track).
Features
Key features
- Comprehensive Complaint Management
- ConSol CM provides a complete solution for managing complaints, returns, and service inquiries, moving beyond basic tools like Excel.
- 8D Report Integration
- The system includes built-in support for 8D reports, a standard methodology for problem-solving and documenting root causes of issues.
- Predefined Processes
- Offers ready-to-use processes specifically designed for handling claims and returns, enabling rapid deployment.
- Flexible & Customizable Standard Solution
- While a standard solution, ConSol CM is built on a low-code platform, allowing for easy customization of processes and data fields without complex programming.
- Cloud & On-Premise Options
- Provides deployment flexibility, allowing users to choose between cloud-based access or on-premise installation within their own IT infrastructure.
- "Made in Germany" - GDPR Compliant & Secure
- Developed in Germany, ensuring GDPR compliance, data security, and transparent business practices.
- Simplified Complaint Intake
- Centralizes complaint capture from various channels (web portal, forms, email) into a single tool for efficient processing.
- Process-Driven Complaint Handling
- Guides teams step-by-step through complaint procedures, ensuring consistency and preventing overlooked steps.
- Faster & More Reliable Processing
- System-supported processes ensure no steps are missed, leading to faster and more reliable complaint resolution.
- Root Cause Analysis & Damage Prevention
- Enables analysis of damage cases to identify root causes, facilitating preventative measures and long-term improvements.
- Automated 4D & 8D Report Compilation
- Automatically generates 4D and 8D reports, simplifying documentation and ensuring adherence to quality management standards.
- B2B & B2C Portal Connections
- Offers portal solutions for both B2B dealers (CM/Track) and B2C customers, enhancing communication and self-service.
- Integrated Customer Service Process
- Includes a streamlined process for handling general customer service inquiries alongside complaints and returns, at no extra cost.
- Multichannel Complaint Capture
- Documents complaints from various channels (telephone, email, customer portal) in a central and uniform manner.
- Easily Customizable Processes & Data
- Allows tailoring of standard processes and data structures to precisely match specific company needs.
- Flexible Integration Capabilities
- Web-based system with flexible interfaces for integrating with ERP, master data systems, and other specialized applications.
- Efficient Communication Tools
- Integrates email and letter templates to streamline and speed up communication with customers, suppliers, and dealers.
- Customer Satisfaction Measurement
- Enables integration of customer satisfaction surveys into the complaint resolution process to gauge customer happiness.
- Quality Assurance & Continuous Improvement
- Integrated data warehouse allows for evaluation of all procedures for quality management and continuous improvement initiatives.
Additional features
- Complaint & Return Processes (Predefined)
- Comes with ready-to-use workflows specifically for handling customer claims and product returns, enabling quick setup.
- Service Inquiry Handling (Integrated)
- Manages general customer service inquiries alongside complaints within the same system, providing a unified platform.
- 8D Report Integration
- Built-in support for creating and managing 8D reports, a standard for root cause analysis and problem-solving in quality management.
- Low-Code Customization
- Based on a low-code platform, allowing easy adjustments to processes and data fields without extensive programming expertise.
- Cloud & On-Premise Deployment
- Offers flexibility to choose between cloud-hosted access or installation within your own company's IT infrastructure.
- GDPR Compliance ("Made in Germany")
- Developed in Germany, ensuring adherence to GDPR data privacy regulations and robust data security practices.
- Multichannel Complaint Intake
- Captures complaints from various sources like web portals, online forms, and emails, centralizing them in one system.
- Process-Guided Complaint Handling
- Systematically guides users through each step of the complaint resolution process, ensuring consistency and completeness.
- Real-time Status Tracking
- Provides a clear, current status overview for each complaint, visible to all team members for enhanced transparency.
- Automated Email Notifications
- Triggers automatic email alerts at key process steps, ensuring timely actions and keeping stakeholders informed.
- Error & Damage Case Analysis
- Enables in-depth analysis of damage and error incidents to identify patterns and underlying causes.
- Root Cause Identification & Prevention
- Facilitates the identification of root causes of complaints and supports the implementation of preventative actions.
- Automated 4D & 8D Report Generation
- System automatically compiles 4D and 8D reports, simplifying documentation for quality management.
- B2B Dealer Portal (CM/Track)
- Offers a dedicated portal for B2B dealers to access information and track complaint statuses, improving dealer service.
- B2C Portal Integration
- Provides options to integrate with B2C customer portals and online marketplaces for direct customer complaint handling.
- Customer Service Process (Integrated)
- Includes a process for handling general customer service inquiries (delivery questions, etc.) as part of the core software.
- Centralized Complaint Documentation
- Documents all complaints within ConSol CM, regardless of the initial channel, ensuring uniform data management.
- Customizable Processes
- Allows tailoring of the standard complaint management workflows to fit the specific operational needs of each company.
- Customizable Data Structures
- Enables modification and addition of data fields to capture specific information relevant to your products or services.
- ERP & System Integration
- Offers flexible interfaces to connect with ERP systems, master data systems, and other business applications.
- Email & Letter Templates
- Integrates templates for standardized emails and letters, streamlining communication with customers and partners.
- Customer Satisfaction Surveys (Integration)
- Supports the integration of customer satisfaction surveys to measure and improve complaint handling effectiveness.
- Integrated Data Warehouse
- Includes a data warehouse for analyzing complaint data and generating reports for quality management and process improvement.
- Quality Management Evaluation
- Provides tools to evaluate complaint handling procedures and identify areas for quality enhancement.
- Continuous Improvement Support
- Offers data and insights to support ongoing efforts to improve processes and reduce future complaints.
Pricing
Monthly plans
ConSol CM Cloud Starter
EUR 159
Countries & Languages
Interface languages
Billing currencies
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About ConSol CM/Complaint
ConSol CM/Complaint is a complaint management software from ConSol Consulting & Solutions Software that provides efficient control of complaints. It combines ticketing software, helpdesk & IT support, and workflow management so users can manage complaints effectively. Designed for efficiency, it supports warranty, replacement, and repair processes, allowing organizations to simplify their complaint resolution practices. With over 1,000 users, ConSol CM is trusted for its versatility and rapid query processing capabilities. This platform is particularly beneficial for support teams looking to simplify complaint management and improve customer service. Key capabilities: complaint management ticketing software helpdesk & IT support workflow management warranty integration Best for: organizations that need to manage complaints and integrate service processes effectively.
ConSol CM/Complaint Details
ConSol CM/Complaint's In-App Market Place
Does ConSol CM/Complaint have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
ConSol CM Cloud Starter
EUR 159
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Adaptability and Speed: The software is praised for its speed and ease of adaptation to new processes and changing requirements.
- Performance and Reliability: The reviewer highlights the application's strong performance in daily use, with no downtime and reliable operation.
- Ease of Use: The software is described as simple and logical to use.
- Excellent Customer Service & Support: The reviewer emphasizes the highly dedicated and service-oriented staff across all departments (project phase, development, operations, support, and sales).
- Customization Complexity (Implied): While they highlight "easy customization" due to the low-code platform, customization can still require technical expertise or time, especially for complex process changes.
- Limited Integrations Detail: While integration capabilities are mentioned, the website doesn't provide a detailed list of pre-built integrations with specific popular ERP or CRM systems. Integration might require custom development depending on your existing tech stack.
- Customer Portal (CM/Track) Primarily for B2B Dealers: The description emphasizes the B2B dealer portal (CM/Track).
ConSol CM/Complaint's Support Options
Email Address
support@consol.deContact
+49-89-45841-150ConSol CM/Complaint's Alternatives
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