About Conversational Cloud
Conversational Cloud is a communication platform from LivePerson that aims to improve customer engagement. It combines AI-driven chatbots, messaging capabilities, and voice integration so businesses can interact with customers across multiple channels. This platform supports real-time conversations, allows for personalized interactions, and provides analytics for performance monitoring. Conversational Cloud is designed to help organizations improve their responsiveness and customer satisfaction. Key capabilities: AI chatbots Messaging integration Voice support Analytics dashboard Multi-channel communication Best for: businesses that need to facilitate customer interactions across various digital platforms.
LivePerson’s Conversational Cloud is a robust and scalable CRM platform designed to enhance customer interactions through various messaging channels. The primary purpose of the software is to enable businesses to engage with customers via live chat, messaging, and other conversational touchpoints in real-time. Its key features include AI-powered chatbots, automation workflows, message analytics, and integrations with popular CRM systems like Salesforce, SugarCRM, and NetSuite. The platform’s design focuses on simplifying and streamlining communication processes while delivering personalized, efficient customer service across multiple channels. With its ability to seamlessly integrate with platforms like WhatsApp, Instagram, and Meta for Business, Conversational Cloud is particularly well-suited for businesses looking to leverage conversational marketing and support on a large scale. The user interface of Conversational Cloud is intuitive and designed with user experience in mind. It offers a clean, modern layout that allows users to navigate easily between various tools and features. The dashboard provides a centralized hub where businesses can manage customer conversations, view analytics, and configure AI chatbots and automation.
Pros & Cons
- +Ease of Use: Users consistently praise the platform's intuitive and user-friendly interface, making it easy for agents to learn and navigate.
- +Customer Support: Reviewers acknowledge the helpfulness and availability of LivePerson's customer support team.
- −Stability Issues: Some users report occasional app refreshes that disrupt conversations and system outages.
- −Customer Service Issues: Negative reviews mention instances of poor customer service experiences, including difficulty getting help and resolving technical problems.
- −Cost: Pricing details are not readily available, and some reviewers mention high costs associated with the platform.
- −Learning Curve: While generally considered easy to use, there's a learning curve for new users to maximize the benefits of LiveEngage.
Features
Key features
- Generative AI & LLMs
- Leveraging cutting-edge AI and Large Language Models (LLMs) to power conversational experiences.
- Omnichannel Engagement
- Supports interactions across various channels like voice, SMS, WhatsApp, and other messaging platforms.
- AI-Powered Automation
- Automates customer interactions through AI-powered chatbots and voice bots, improving efficiency and reducing costs.
- Conversational Intelligence
- Gathers insights from customer interactions to understand customer needs and preferences.
- Human-Agent Collaboration
- Enables seamless collaboration between human agents and AI, ensuring a smooth and efficient customer experience.
- Industry-Specific Solutions
- Offers tailored solutions for various industries, including finance, retail, and travel.
- Strong Security and Compliance
- Prioritizes data security and compliance with industry regulations.
Additional features
- Generative AI & LLMs
- Leverages advanced AI and Large Language Models (LLMs) to power human-like conversations, improve accuracy, and personalize interactions.
- Omnichannel Engagement
- Enables seamless customer interactions across various channels like voice, SMS, WhatsApp, and other messaging platforms.
- AI-Powered Automation
- Automates customer interactions through intelligent chatbots and voice bots, reducing costs and improving efficiency.
- Conversational Intelligence
- Gathers valuable insights from customer interactions, enabling businesses to understand customer needs and preferences.
- Human-Agent Collaboration
- Facilitates seamless collaboration between AI and human agents, ensuring a smooth and efficient customer experience.
- Industry-Specific Solutions
- Offers tailored solutions for various industries, such as finance, retail, and travel, to address specific business needs.
- Strong Security & Compliance
- Prioritizes data security and privacy with robust security measures and compliance with relevant regulations.
- Natural Language Understanding (NLU)
- Enables the platform to understand and interpret human language accurately.
- Natural Language Processing (NLP)
- Facilitates natural and human-like conversations with customers.
- Voice AI
- Powers voice bots for automated phone interactions, enhancing customer experience and reducing costs.
- Voice to Digital Solutions
- Seamlessly transitions customers from voice interactions to digital channels for a consistent experience.
- Customer Sentiment Analysis
- Analyzes customer sentiment to understand customer satisfaction and identify areas for improvement.
- Interaction Analytics
- Provides detailed insights into customer interactions, including conversation topics, sentiment, and resolution times.
- Voice of the Customer (VOC) Insights
- Gathers valuable feedback from customers to improve products, services, and overall customer experience.
- Agent Workspace
- Provides a user-friendly interface for agents to handle customer interactions efficiently.
- Real-time Context
- Provides agents with real-time information and context for each customer interaction.
- Supervisor Tools
- Offers tools for supervisors to monitor agent performance, ensure quality assurance, and provide coaching.
- CRM Integrations
- Integrates with leading CRM systems to provide a unified view of customer data.
- Marketing Integrations
- Integrates with marketing platforms to enable personalized marketing campaigns.
- Scalability
- Designed to scale seamlessly to accommodate growing business needs and increasing customer volumes.
- Multi-language Support
- Supports interactions in multiple languages to cater to a global customer base.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Conversational Cloud
Conversational Cloud is a communication platform from LivePerson that aims to improve customer engagement. It combines AI-driven chatbots, messaging capabilities, and voice integration so businesses can interact with customers across multiple channels. This platform supports real-time conversations, allows for personalized interactions, and provides analytics for performance monitoring. Conversational Cloud is designed to help organizations improve their responsiveness and customer satisfaction. Key capabilities: AI chatbots Messaging integration Voice support Analytics dashboard Multi-channel communication Best for: businesses that need to facilitate customer interactions across various digital platforms.
Conversational Cloud Details
Conversational Cloud's In-App Market Place
Does Conversational Cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
https://partners.liveperson.com/english/marketplace/
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (元), Inr (₹), Rub (₽), Brl (R$), Try (₺), Hkd (Hk$), Sgd (S$), Idr (Rp), Ils (₪), Thb (฿), Myr (Rm), Nzd (Nz$), Zar (R), Krw (₩), Aed (د.إ), Sar (ر.س)
Pros & Cons
- Ease of Use: Users consistently praise the platform's intuitive and user-friendly interface, making it easy for agents to learn and navigate.
- Customer Support: Reviewers acknowledge the helpfulness and availability of LivePerson's customer support team.
- Stability Issues: Some users report occasional app refreshes that disrupt conversations and system outages.
- Customer Service Issues: Negative reviews mention instances of poor customer service experiences, including difficulty getting help and resolving technical problems.
- Cost: Pricing details are not readily available, and some reviewers mention high costs associated with the platform.
- Learning Curve: While generally considered easy to use, there's a learning curve for new users to maximize the benefits of LiveEngage.
Conversational Cloud's Support Options
Contact
+1 212-609-4200Community Forums
https://www.liveperson.com/community/Conversational Cloud's Alternatives
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