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Conversational Cloud

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Software Status:Active

About Conversational Cloud

Conversational Cloud is a communication platform from LivePerson that aims to improve customer engagement. It combines AI-driven chatbots, messaging capabilities, and voice integration so businesses can interact with customers across multiple channels. This platform supports real-time conversations, allows for personalized interactions, and provides analytics for performance monitoring. Conversational Cloud is designed to help organizations improve their responsiveness and customer satisfaction. Key capabilities: AI chatbots Messaging integration Voice support Analytics dashboard Multi-channel communication Best for: businesses that need to facilitate customer interactions across various digital platforms.

Conversational Cloud Details

Vendor
LivePerson
Year Launched
1995
Location
Corporate HQ 530 7th Ave, Floor M1, New York, NY 10018, US
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English
Users
Businesses of all sizes
Industries Served
Financial Services, Retail, Telco & Cable, Travel & Hospitality, Automotive.
Tags
Chatbot, Conversational Marketing Platform, Conversational AI Platform, CRM, Customer Engagement, Customer Experience, Live Chat, Sales Tracking, Social Media Management, Social Media Marketing

Conversational Cloud's In-App Market Place

Does Conversational Cloud have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

https://partners.liveperson.com/english/marketplace/

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (元), Inr (₹), Rub (₽), Brl (R$), Try (₺), Hkd (Hk$), Sgd (S$), Idr (Rp), Ils (₪), Thb (฿), Myr (Rm), Nzd (Nz$), Zar (R), Krw (₩), Aed (د.إ), Sar (ر.س)

Pros & Cons

  • Ease of Use: Users consistently praise the platform's intuitive and user-friendly interface, making it easy for agents to learn and navigate.
  • Customer Support: Reviewers acknowledge the helpfulness and availability of LivePerson's customer support team.
  • Stability Issues: Some users report occasional app refreshes that disrupt conversations and system outages.
  • Customer Service Issues: Negative reviews mention instances of poor customer service experiences, including difficulty getting help and resolving technical problems.
  • Cost: Pricing details are not readily available, and some reviewers mention high costs associated with the platform.
  • Learning Curve: While generally considered easy to use, there's a learning curve for new users to maximize the benefits of LiveEngage.

Conversational Cloud's Support Options

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