About Converso
Converso is a conversational AI platform from Converso that supports customer interactions across webchat, WhatsApp, and SMS. It combines AI agents, escalation to human agents, and chat context management so businesses can save on support and marketing resource costs. With features designed to improve customer satisfaction and facilitate actionable conversations, Converso allows organizations to manage inquiries efficiently while handling more complex cases through human intervention. The platform's AI-driven capabilities make it a useful tool for improving customer engagement and operational effectiveness. Key capabilities: AI agent deployment Multi-channel support Human escalation Chat context management Analytics dashboard Best for: businesses that need to manage customer support inquiries and improve engagement through automation.
Converso by Converso is a modern Customer Communications Management (CCM) solution designed to streamline and optimize how businesses interact with their customers across digital and traditional channels. At its core, Converso helps organizations centralize, personalize, and automate communications through email, SMS, chat, print, and social media platforms. The software is particularly tailored for enterprises seeking to unify their messaging strategy under a single platform while maintaining compliance, consistency, and efficiency. Key features include real-time communication tracking, multi-channel content orchestration, customer journey mapping, and dynamic message customization based on customer data. The user interface of Converso by Converso is sleek and modern, clearly designed with user experience in mind. It utilizes a card-based layout and drag-and-drop tools that make it intuitive even for non-technical users. Navigation is simple and consistent across modules, reducing the learning curve significantly. Key actions such as creating campaigns, reviewing customer data, or editing templates are accessible from a centralized dashboard.
Pros & Cons
- +Automation of first-line support frees up human agents for more complex tasks, boosting overall helpdesk productivity.
- +Provides fast, accurate, and 24/7 support across multiple channels, leading to higher customer satisfaction.
- +Offers tools to instantly respond to prospects, schedule calls, and integrate with CRM, potentially increasing sales conversion rates.
- +The unified inbox streamlines communication and allows teams to manage customer interactions more effectively.
- −Over-reliance on AI might lead to less personalized customer interactions if not managed carefully.
- −The accuracy and effectiveness of the AI Agent heavily depend on the quality and comprehensiveness of the data it's trained on.
- −Building and training an AI Agent, even with no-code options, might still require some technical understanding and effort.
- −Some potentially valuable features like the customer portal and trend analysis are still listed as "coming soon."
Features
Key features
- AI-Powered Customer Support
- Deploys an AI Agent to handle first-line customer inquiries across multiple channels, significantly reducing the volume of messages for human agents.
- Omnichannel Deployment
- Enables the AI Agent to interact with customers on various platforms like WhatsApp, SMS, and Webchat, offering a consistent support experience.
- Seamless Human Agent Handover
- Allows for the smooth transfer of complex AI chats to human agents, ensuring customers receive appropriate support without repeating information.
- AI Agent Training on Company Data
- Enables the creation of AI Agents specifically trained on the user's product and company information, leading to accurate and reliable answers.
- Unified Team Inbox
- Consolidates messages from all connected channels, internal chats, and notes into a single inbox, improving team collaboration and organization.
- Lead Generation Capabilities
- Offers features like instant responses to prospects, scheduling calls, and CRM integration to boost lead generation and improve close rates.
- AI Agents can easily provide answers from a wide range of company information
- Emphasizes the AI's ability to access and utilize extensive data.
- Fast, accurate responses
- The AI Agent retrieves relevant data to provide quick and correct answers.
- Seamless human input
- Allows human agents to seamlessly join ongoing conversations with customers.
- For more in-depth questions, no need to raise a ticket and wait for a reply - a human agent can jump in to create a live chat
- Streamlines the process for handling complex inquiries.
- Customer portal (coming soon)
- Future feature allowing users to log in, view chat history, review documents, and pay invoices.
- Build an AI Agent
- Option for users to create their own AI Assistant on platforms like OpenAI or Voiceflow.
- Create your helpdesk
- Process of connecting to Converso, deploying the AI Agent, creating workspaces, inviting users, and importing contacts.
- Chat with your customers!
- The ultimate goal of the platform – enabling AI-powered customer interaction.
- Power your helpdesk with AI
- Central theme of the software's functionality.
- Reach customers wherever they are
- Focus on providing support across multiple communication channels.
- Integrate omnichannel AI Agent with livechat agents
- Combines AI and human agents for comprehensive support.
- Integration with the WhatsApp Business API for customer communication.
- Use the WhatsApp Business API to receive customer messages and send responses
- Specific functionality for WhatsApp integration.
- Set up in a couple of minutes, no code required
- Emphasizes the ease of integration.
- Webchat
- Option to add a widget to a website for live chat or embed a link.
- Add our widget to your website to livechat with your customers
- Feature for website-based customer interaction.
- Or embed a link on a page on your site, or on social media
- Alternative ways to integrate webchat functionality.
- SMS and more...
- Support for SMS communication with future integration plans for Messenger, Instagram, and Slack.
Additional features
- Reduce agent message volumes by 50%
- Aims to decrease the workload on human support agents by automating responses to common queries.
- Improve customer service levels
- Strives to enhance customer satisfaction through faster and more readily available support.
- Deploy your AI Agent across multiple channels
- Enables the use of the AI Agent on WhatsApp, SMS, and Webchat.
- Increase helpdesk productivity
- Frees up human agents for complex tasks by having AI handle initial support.
- Automate first line support
- Uses AI Agents to answer initial customer questions without human intervention.
- Deploy your own AI Agent "trained" on your product and company data
- Allows users to train their AI Agent on specific internal information for accurate responses.
- Handover to human agent
- Facilitates the transfer of complex conversations from the AI to a human support agent.
- Assign more complex AI chats to a human agent
- Directs intricate customer issues to human agents for personalized assistance.
- Save customer's email and phone number for later follow-up
- Captures contact information for future engagement.
- View chat transcripts
- Provides access to past conversations with the AI Agent for context.
- Messages from AI Agent are displayed in team inbox for context
- Ensures human agents have visibility of previous AI interactions.
- Boost customer satisfaction
- Aims to improve customer experience by providing quick and accurate answers.
- Customers often struggle to find answers to common questions from a business website or product datasheet
- Highlights a problem that the AI Agent aims to solve.
- Connect over SMS
- Ability to communicate with customers via SMS.
- with Messenger, Instagram, Slack coming soon…
- Indicates future channel integrations.
- Boost lead generation
- Functionality aimed at increasing the number of potential customers.
- If you delay responding to customers' queries, you can loose sales
- Highlights the importance of timely responses for lead conversion.
- With a lead generation AI Agent, you can respond instantly to your prospects' questions, increasing close rate
- Explains how the AI Agent can aid in sales.
- Schedule a call
- Feature to allow customers to book a convenient time for a conversation.
- Fix a date when it's more convenient for your customer to talk
- Benefit of the scheduling feature.
- Involve a human
- Option to transfer a lead conversation to a human sales agent.
- Handover to a sales agent for live chat when there's an intent to buy
- Facilitates human intervention at crucial stages of the sales process.
Pricing
Monthly plans
Pro
USD 19
USD 20
Business
USD 49
Countries & Languages
Available in
Interface languages
Billing currencies
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About Converso
Converso is a conversational AI platform from Converso that supports customer interactions across webchat, WhatsApp, and SMS. It combines AI agents, escalation to human agents, and chat context management so businesses can save on support and marketing resource costs. With features designed to improve customer satisfaction and facilitate actionable conversations, Converso allows organizations to manage inquiries efficiently while handling more complex cases through human intervention. The platform's AI-driven capabilities make it a useful tool for improving customer engagement and operational effectiveness. Key capabilities: AI agent deployment Multi-channel support Human escalation Chat context management Analytics dashboard Best for: businesses that need to manage customer support inquiries and improve engagement through automation.
Converso Details
Converso's In-App Market Place
Does Converso have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Pro
USD 19
USD 20
Business
USD 49
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩)
Pros & Cons
- Automation of first-line support frees up human agents for more complex tasks, boosting overall helpdesk productivity.
- Provides fast, accurate, and 24/7 support across multiple channels, leading to higher customer satisfaction.
- Offers tools to instantly respond to prospects, schedule calls, and integrate with CRM, potentially increasing sales conversion rates.
- The unified inbox streamlines communication and allows teams to manage customer interactions more effectively.
- Over-reliance on AI might lead to less personalized customer interactions if not managed carefully.
- The accuracy and effectiveness of the AI Agent heavily depend on the quality and comprehensiveness of the data it's trained on.
- Building and training an AI Agent, even with no-code options, might still require some technical understanding and effort.
- Some potentially valuable features like the customer portal and trend analysis are still listed as "coming soon."
Converso's Support Options
Email Address
info@converso.ioContact
+44 7451 282800Documentation
https://docs.converso.io/Chatbot
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