About coorum
Coorum is a customer use platform from ASOBICA that improves various aspects of CX using customer insights and AI. It provides features such as analysis of customer dissatisfaction and expectations, brand storytelling based on fan feedback, high ROI promotions tailored to customer lifestyles, development of new menu items using customer experiences, and improvement of brand value through shared customer experiences in-store. This comprehensive approach enables businesses to better understand and respond to market needs, ultimately driving growth. With coorum, organizations can systematically collect and visualize genuine customer sentiments, which facilitates informed product development and marketing strategies. Key capabilities: Customer sentiment analysis Brand storytelling ROI-focused promotions New menu development Brand value improvement Best for: businesses that need to use customer insights for effective product and service improvement.
Corum is a powerful software designed to enhance customer success by providing a comprehensive platform for managing customer interactions and relationships. One of the standout features of Corum is its intuitive user interface, which offers a seamless experience for users of all levels. The interface is easy to navigate, with clear and logical workflows that streamline processes and enhance productivity. In terms of core functionalities, Corum stands out from its competitors with its robust set of tools for tracking customer interactions, analyzing data, and generating insights. The software offers innovative features such as predictive analytics, which help identify trends and anticipate customer needs. This sets Corum apart as a cutting-edge solution for customer success management. Performance-wise, Corum excels in speed, efficiency, and reliability, even when managing large datasets or complex operations. The software is highly responsive and can handle a high volume of data without sacrificing performance. This makes it an ideal choice for businesses looking to optimize their customer success efforts. Corum also boasts excellent integration capabilities, allowing seamless connectivity with a wide range of tools and platforms.
Pros & Cons
- +Real-time understanding of customer "hon-ne" (true feelings).
- +Data-driven decision-making capabilities.
- +Enhanced customer engagement.
- +High compatibility with existing systems.
- +Optimized design for Japanese companies.
- −No support for languages other than Japanese.
- −Limited availability outside Japan.
- −Customization required for implementation.
- −Some features require advanced configuration.
Features
Key features
- Customer ID Integration
- Integrate with your company's customer ID system to analyze customer behavior in real time.
- Hon-ne AI Analysis
- Analyze customer "hon-ne" (true feelings) data with AI and extract insights.
- Community Management
- Features for communication with customers, including Q&A and knowledge sharing.
- NPS Analysis
- Measure customer satisfaction and identify areas for improvement.
- CRM Integration
- Integrate with existing CRM systems for centralized data management.
- Email & Popup Functions
- Send targeted messages to customers.
Additional features
- Customer Data Collection
- Collect customer data from multiple touchpoints.
- Data Integration & Visualization
- Integrate collected data and visualize it on dashboards.
- User Group Management
- Segment customers and analyze data by group.
- Content Delivery
- Deliver personalized content to customers.
- Engagement Analysis
- Measure customer engagement.
- Report Generation
- Customizable report generation features.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About coorum
Coorum is a customer use platform from ASOBICA that improves various aspects of CX using customer insights and AI. It provides features such as analysis of customer dissatisfaction and expectations, brand storytelling based on fan feedback, high ROI promotions tailored to customer lifestyles, development of new menu items using customer experiences, and improvement of brand value through shared customer experiences in-store. This comprehensive approach enables businesses to better understand and respond to market needs, ultimately driving growth. With coorum, organizations can systematically collect and visualize genuine customer sentiments, which facilitates informed product development and marketing strategies. Key capabilities: Customer sentiment analysis Brand storytelling ROI-focused promotions New menu development Brand value improvement Best for: businesses that need to use customer insights for effective product and service improvement.
coorum Details
coorum's In-App Market Place
Does coorum have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Jpy (¥)
Pros & Cons
- Real-time understanding of customer "hon-ne" (true feelings).
- Data-driven decision-making capabilities.
- Enhanced customer engagement.
- High compatibility with existing systems.
- Optimized design for Japanese companies.
- No support for languages other than Japanese.
- Limited availability outside Japan.
- Customization required for implementation.
- Some features require advanced configuration.
coorum's Support Options
Email Address
info@asobica.co.jpDocumentation
https://coorum.jp/whitepaper/all/wp_vol31/Community Forums
https://coorum.jp/howto/community/coorum's Alternatives
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