coorum

Coorum is a customer use platform from ASOBICA that improves various aspects of CX using customer insights and AI. It provides features such as analysis of customer dissatisfaction and expectations, brand storytelling based on fan feedback, high ROI promotions tailored to customer lifestyles, development of new menu items using customer experiences, and improvement of brand value through shared customer experiences in-store. This comprehensive approach enables businesses to better understand and respond to market needs, ultimately driving growth. With coorum, organizations can systematically collect and visualize genuine customer sentiments, which facilitates informed product development and marketing strategies. Key capabilities: Customer sentiment analysis Brand storytelling ROI-focused promotions New menu development Brand value improvement Best for: businesses that need to use customer insights for effective product and service improvement.