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Critizr

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Software Status:Sold

About Critizr

Critizr is a customer use management platform from Critizr SAS that focuses on improving customer interactions and feedback. It provides multi-channel feedback collection, analytics dashboards, and customer follow-up tools so businesses can better understand and respond to customer needs. The platform allows users to gather insights from various touchpoints, analyze data trends, and engage with customers directly, facilitating a more tailored service approach. Key capabilities: feedback collection data analytics customer engagement reporting tools multi-channel integration Best for: businesses looking to improve their customer use management and utilize customer feedback for strategic improvements.

Critizr Details

Vendor
Critizr SAS
Year Launched
Location
Critizr SAS headquarters: 87 Rue du Molinel, 59000 Lille, France
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, Spanish, Italian, German, Dutch, Portuguese, Russian, Japanese, Chinese
Users
Manager, Customer Service Representative, Marketing Director, Operations Manager, IT Specialist, Business Owner, Store Manager
Industries Served
Retail, Hospitality, Automotive, Banking, Telecommunications, Healthcare
Tags
Customer Experience, Customer Satisfaction, Survey

Critizr's In-App Market Place

Does Critizr have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

4

Mini Apps

WhatsApp Integration: Allows customers to reach out to businesses directly through WhatsApp for quick support and inquiries.

Social Media Sharing: Enables customers to easily share their feedback on social media platforms

helping businesses spread positive word-of-mouth.

Email Notifications: sends automated email notifications to businesses alerting them of new feedback and reviews from customers.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Provides companies with real-time feedback from customers
  • Helps companies improve their customer experience and satisfaction
  • Allows companies to analyze and respond to customer feedback quickly
  • Helps companies track trends and identify areas for improvement
  • Provides a platform for customers to easily share their opinions and suggestions
  • Limited customization options for surveys
  • Lack of integration with popular CRM systems
  • Limited reporting and analytics capabilities
  • Difficulties in resolving technical issues with customer support
  • High pricing for additional features and functionalities

Critizr's Support Options

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