About CRM Messaging
CRM Messaging is a multi-channel communication platform for SMS, WhatsApp, email, and voice.
CRM Messaging is a versatile communication platform designed for businesses to engage with customers across SMS, WhatsApp, email, and voice channels. It acts as a bridge, integrating directly with popular CRM systems like Salesforce, HubSpot, and Zoho, allowing for seamless, multi-channel conversations within the existing CRM environment. Key features include a shared team inbox, workflow automation for triggered messages, and an AI-powered chatbot for website and WhatsApp support. The platform is an official Meta partner for the WhatsApp Business API, enabling rich media campaigns and notifications. Pricing is offered in monthly and annual subscription tiers, with a 14-day free trial available. Support is provided via email, a support portal, and live chat.
Pros & Cons
- Integrates with a wide range of CRMs including Salesforce, HubSpot, and Zoho.
- Supports multiple communication channels like SMS, WhatsApp, email, and voice.
- Offers a 14-day free trial to test the platform's features.
- Provides extensive automation capabilities through a native workflow builder and third-party connectors.
- Allows users to bring their own provider for services like Twilio and Nexmo.
- Pricing is based on a combination of subscription fees and per-message credits, which can be complex to forecast.
- The user interface for plan selection on the pricing page is complex, with multiple toggles for CRM and country.
- Some advanced features like AI-assisted messages are only available on the highest tier plan.
Features
Key features
Send and receive messages via SMS, RCS, WhatsApp, Email, and Voice from a unified platform.
Connects with popular CRMs like HubSpot, Salesforce, and Zoho to sync customer data and conversations.
Build automated workflows to handle repetitive tasks, send follow-up messages, and assign tasks based on triggers.
Official Meta partner providing WhatsApp Business API for marketing campaigns, notifications, and customer support.
Manage conversations in a shared inbox, allowing teams to assign, filter, and collaborate on customer queries.
Additional features
Deploy AI chatbots to handle common inquiries 24/7 and escalate complex issues to human agents.
Create, send, and track SMS, WhatsApp, and email marketing campaigns to segmented audiences.
Includes a progressive dialer for bulk voice calling campaigns.
Handle website visitor chats with an AI bot or live agents.
Generate reports to track campaign performance, engagement, and other key metrics.
Connect with over 6000 apps via Zapier, Pabbly, and Make connectors.
Use your existing accounts with providers like Twilio, Nexmo/Vonage, and Msg91.
A comprehensive API is available for custom integrations and solutions.
Pricing
Monthly plans
- Unlimited conversations
- No markup on conversations
- 3 users included
- Team inbox
- Keyword bots
$8 per additional user.
Source: vendor pricing page →- 5 users included
- WhatsApp blast campaigns
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- WhatsApp Green Tick Assistance
$10 per additional user.
Source: vendor pricing page →- Unlimited users
- Unlimited automations
- SMS Fallback
- AI assisted messages and templates
- Customer success onboarding
- 1,000 included SMS credits/mo
- 1 user included
- Two-way conversation inbox
- Send bulk SMS campaigns
- 6000+ integrations
$0.018 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 3,000 included SMS/mo
- 5 users included
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- Track engagement
$0.012 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 20,000 SMS /mo
- Unlimited users
- Unlimited automations
$0.009 per additional SMS credit.
Source: vendor pricing page →Annual plans
- Unlimited conversations
- No markup on conversations
- 3 users included
- Team Inbox
- Keyword bots
Billed as $17.49/mo. $8 per additional user.
Source: vendor pricing page →- 5 users included
- WhatsApp blast campaigns
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- WhatsApp Green TIck Assistance
Billed as $49.99/mo. $10 per additional user.
Source: vendor pricing page →- Unlimited users
- Unlimited automations
- SMS Fallback
- AI assisted messages and templates
- Customer success onboarding
Billed as $139.99/mo.
Source: vendor pricing page →- 1,000 included SMS credits/mo
- 1 user included
- Two-way conversation inbox
- Send bulk SMS campaigns
- 6000+ integrations
Billed as $27.99/mo. $0.018 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 3,000 included SMS/mo
- 5 users included
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- Track engagement
Billed as $59.99/mo. $0.012 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 20,000 SMS /mo
- Unlimited users
- Unlimited automations
Billed as $359.99/mo. $0.009 per additional SMS credit.
Source: vendor pricing page →One-time purchase
- Custom pricing suited to business
- Expert account support
- Integrate with your existing business software
- Dedicated Account Manager
- Professional Services
- 24x7 Zoom Support
Countries & Languages
Available in
Interface languages
Billing currencies
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About CRM Messaging
CRM Messaging is a multi-channel communication platform for SMS, WhatsApp, email, and voice.
CRM Messaging Details
CRM Messaging's In-App Market Place
Does CRM Messaging have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Unlimited conversations
- No markup on conversations
- 3 users included
- Team inbox
- Keyword bots
$8 per additional user.
Source: vendor pricing page →- 5 users included
- WhatsApp blast campaigns
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- WhatsApp Green Tick Assistance
$10 per additional user.
Source: vendor pricing page →- Unlimited users
- Unlimited automations
- SMS Fallback
- AI assisted messages and templates
- Customer success onboarding
- 1,000 included SMS credits/mo
- 1 user included
- Two-way conversation inbox
- Send bulk SMS campaigns
- 6000+ integrations
$0.018 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 3,000 included SMS/mo
- 5 users included
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- Track engagement
$0.012 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 20,000 SMS /mo
- Unlimited users
- Unlimited automations
$0.009 per additional SMS credit.
Source: vendor pricing page →Annual plans
- Unlimited conversations
- No markup on conversations
- 3 users included
- Team Inbox
- Keyword bots
Billed as $17.49/mo. $8 per additional user.
Source: vendor pricing page →- 5 users included
- WhatsApp blast campaigns
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- WhatsApp Green TIck Assistance
Billed as $49.99/mo. $10 per additional user.
Source: vendor pricing page →- Unlimited users
- Unlimited automations
- SMS Fallback
- AI assisted messages and templates
- Customer success onboarding
Billed as $139.99/mo.
Source: vendor pricing page →- 1,000 included SMS credits/mo
- 1 user included
- Two-way conversation inbox
- Send bulk SMS campaigns
- 6000+ integrations
Billed as $27.99/mo. $0.018 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 3,000 included SMS/mo
- 5 users included
- 10 Automation workflows
- Zoho, HubSpot, Salesforce, Stripe, + 6000 integrations
- Track engagement
Billed as $59.99/mo. $0.012 per additional SMS credit. $10 per additional user.
Source: vendor pricing page →- 20,000 SMS /mo
- Unlimited users
- Unlimited automations
Billed as $359.99/mo. $0.009 per additional SMS credit.
Source: vendor pricing page →One-time purchase
- Custom pricing suited to business
- Expert account support
- Integrate with your existing business software
- Dedicated Account Manager
- Professional Services
- 24x7 Zoom Support
Accepted Payment Currencies
USD
Pros & Cons
- Integrates with a wide range of CRMs including Salesforce, HubSpot, and Zoho.
- Supports multiple communication channels like SMS, WhatsApp, email, and voice.
- Offers a 14-day free trial to test the platform's features.
- Provides extensive automation capabilities through a native workflow builder and third-party connectors.
- Allows users to bring their own provider for services like Twilio and Nexmo.
- Pricing is based on a combination of subscription fees and per-message credits, which can be complex to forecast.
- The user interface for plan selection on the pricing page is complex, with multiple toggles for CRM and country.
- Some advanced features like AI-assisted messages are only available on the highest tier plan.
CRM Messaging's Support Options
Email Address
care@crm-messaging.cloudContact
+1 302 486 0000Documentation
https://crm-messaging.cloud/docs/Chatbot
AvailableLive Chat
AvailableCRM Messaging's Alternatives
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