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Customer Frontlines

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Software Status:Active

About Customer Frontlines

Customer Frontlines is a customer use management software from Qualtrics that targets pain points, identifies use gaps, and analyzes trends in real-time. It combines Customer use Suite, Voice of the Customer, Customer use Intelligence, CX for Contact Center, and CX for Locations so organizations can effectively measure and improve customer experiences. This platform provides AI-powered survey tools and real-time feedback mechanisms, allowing businesses to turn insights into actionable strategies that drive revenue growth. The integration of multiple features helps companies maintain a high standard of customer care across various channels. Key capabilities: Customer use Suite Voice of the Customer Customer use Intelligence CX for Contact Center CX for Locations Best for: organizations that need to improve customer satisfaction and loyalty.

Customer Frontlines Details

Vendor
Qualtrics
Year Launched
2002
Location
333 W. River Park Drive Provo, UT 84604 USA
Deployment
cloud
Training Options
live online
Countries Served
All Countries
Languages
English/US, Deutsch, English/AU & NZ, English/UK, Français, Español/Europa, Español/América Latina, 繁體中文, Italiano, 한국어, 日本語, Nederlands, Português Brasileiro, ไทย
Users
Call Center Supervisors, Contact Center Agents, Customer Service Representatives, Customer Engagement Managers, Customer Experience Analysts, Customer Loyalty Specialists, Customer Satisfaction Team Members, Reputation Management Coordinators
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Technology, Telecommunications, Transportation, Energy, Government, Manufacturing, Non-profit
Tags
online survey software, market research, consumer feedback, employee feedback, 360 evaluations, NPS, panels, VOC, customer experience, brand experience, employee experience, product experience, experience management, surveys, and enterprise feedback management

Customer Frontlines's In-App Market Place

Does Customer Frontlines have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), CHF (CHF), RUB (₽)

Pros & Cons

  • 1. Real-Time Feedback: Get immediate insights into customer interactions from frontline employees.
  • 2. Comprehensive Data Analytics: AI-driven insights to help businesses improve both customer experience and employee engagement.
  • 3. Scalable: Ideal for businesses of all sizes, from small teams to large enterprises.
  • 4. Integrates Seamlessly: Easy integration with other Qualtrics tools and external platforms.
  • 5. Improves Frontline Experience: Focuses on both customer and employee experiences for better service and engagement.
  • 1. Complex Setup: Initial setup and implementation can be complex for businesses with multiple locations or systems.
  • 2. Requires Training: The platform may require training for employees and managers to fully leverage its capabilities.
  • 3. Targeted More Toward Enterprises: While scalable, the solution is geared more towards larger companies with complex customer-facing operations.
  • 4. Customization Can Be Time-Consuming: For businesses with very specific needs, customizing features and reports can take time.

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