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Customer Monitor

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Software Status:Active

About Customer Monitor

Customer Monitor is a monitoring software from Perceptive Group Limited that helps organizations track and analyze customer interactions. It includes features such as real-time data reporting, customer feedback analysis, and customizable dashboards so users can make informed decisions based on customer insights. This software enables businesses to identify trends and measure satisfaction levels effectively. Customer Monitor supports integration with various CRM systems for a more comprehensive view of customer relationships. Key capabilities: real-time data reporting customer feedback analysis customizable dashboards integration with CRM systems trend identification Best for: organizations that need to understand customer behavior and improve engagement strategies.

Customer Monitor Details

Vendor
Perceptive Group Limited
Year Launched
2004
Location
100 College Hill, Freemans Bay, Auckland 1011
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Customer experience managers, marketing teams, research analysts, CX consultants, business executives, customer service teams, branch managers
Industries Served
Retail, telecommunications, healthcare, financial services, utilities, manufacturing, education, government, insurance, travel & tourism
Tags
Customer Experience, Customer Monitor, Microsoft, Customer Feedback, Customer Satisfaction, Data Analysis, Insights, Survey, Feedback Collection

Customer Monitor's In-App Market Place

Does Customer Monitor have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Jpy (¥), Cad (C$), Chf (Fr), Sek (kr), Nok (kr), Dkk (kr), Hkd (Hk$), Sgd (S$), Nzd (NZ$), Ils (₪).

Pros & Cons

  • Fully Managed Service: Reduces client workload as Perceptive handles the platform and expertise.
  • Actionable Insights: Identifies strengths, weaknesses, and at-risk customers with clear tracking and resolution management (MARC feature).
  • Robust Metrics & Analytics: Centers on NPS and tracks key CX metrics over time, showing impact of changes.
  • Expert Support: Backed by a team of CX specialists offering tailored methodologies and strategic guidance.
  • High Data Security: ISO 27001 accredited, ensuring secure handling of customer data.
  • User-Friendly Platform: Simple, intuitive dashboards accessible across devices.
  • Limited Customization (Surveys): While it supports different question formats, the emphasis is on "regular short surveys," which might not suit complex research needs.
  • No Explicit Pricing: The text doesn't provide any pricing information for the fully-managed service.
  • Focus on NPS: While a core strength, businesses looking for a broader array of proprietary CX methodologies might find it less flexible if not explicitly discussed.

Customer Monitor's Support Options

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