About Customer Self-Service
Customer Self-Service is a software platform from USU that delivers fast, 24/7 answers with AI-driven self-service modules powered by USU Knowledge Management. It provides Knowledge Management, Knowledge Self-Service, and Customer Service Knowledge Management so users can access information anytime, reducing the workload on support agents. The platform supports multiple languages, including Français and Italiano, ensuring a diverse range of users can benefit from its features. The Knowledge Center Widget allows for tailored self-service options, improving customer use while addressing their needs effectively. Key capabilities: Knowledge Management Customer Service Knowledge Management Knowledge Self-Service Multi-language support Widget integration Best for: businesses that need efficient customer support solutions.
Customer Self-Service Details
Customer Self-Service's In-App Market Place
Does Customer Self-Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
13
Mini Apps
Azure AI for USM
Cloud Structure Generator (CSG)
Customer Service Knowledge Management - Salesforce Integration
Dispatcher Skill
Flowster Studio
Knowledge2Teams Skill
readyplace Click-Tutorials
Register Manager (DORA Information Register)
Ticket2Teams Skill
USU Governance
Risk & Compliance Manager (GRCM)
USU Service Management Connector for Jira
USU Service Risk Manager (SERM)
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), INR (₹), CNY (¥), RUB (₽), MXN ($)
Pros & Cons
- Highly customizable UI (drag & drop) and workflows
- Multi-channel and AI-powered bots with Bot Universe architecture
- Advanced analytics for content & usage insights
- Strong support and global vendor presence
- Some UI elements non-intuitive per user feedback
- Advanced modules (AI, voicebots) may incur extra cost
- On-prem/private-cloud deployments add infrastructure overhead
Customer Self-Service's Support Options
Email Address
socialmedia@usu.comContact
16179774167