About Khoros Aurora AI
Khoros Aurora AI is an AI-native community platform for enterprises. It facilitates online brand communities where customers can find answers, share knowledge, and connect with peers, which helps deflect support tickets and provides valuable customer insights.
Khoros Aurora AI is an AI-native community platform that builds on over two decades of experience in online brand communities, originating from Lithium Technologies. The platform is designed for large enterprises to foster customer self-service and engagement. Key capabilities include AI-driven knowledge synthesis from millions of conversations, automated moderation and gamification, and community analytics to surface trends and sentiment. By creating a space for peer-to-peer support and shared knowledge, Aurora AI aims to deflect support tickets before they are created and build a valuable, scalable knowledge base from user interactions. The platform is one of two core AI offerings from Khoros, alongside the Iris AI social media management tool. Pricing is not publicly available and requires a demo request. The platform is cloud-based and accessible via web browser.
Pros & Cons
- Built on over two decades of experience in online brand communities, originating from Lithium Technologies.
- Leverages AI to synthesize knowledge from user conversations, creating a scalable self-service resource.
- Aims to reduce support costs by deflecting service tickets through peer-to-peer assistance.
- Provides analytics on community trends, sentiment, and customer signals.
- Pricing is not publicly available and requires contacting sales for a demo.
- The product name and branding have changed significantly, which may be confusing for customers looking for older product names.
- Primarily aimed at large enterprises, so it may be too complex or costly for small to medium-sized businesses.
Features
Key features
Deflects support tickets by providing a platform for customers to find answers and solve problems through community knowledge.
Analyzes millions of conversations to create an enduring, searchable knowledge base from user-generated content.
Uses AI to manage community health, moderate content, and apply gamification to encourage participation.
Surfaces trends, sentiment, and actionable signals from community interactions to inform business strategy.
Additional features
Enforces platform safety guidelines instantly via a zero-hallucination, deterministic trust architecture.
A "Human Engine" that automates member journey routing, badging, leaderboards, and expert tiers to boost peer contributor activity.
Dynamically monitors unanswered community threads and drafts grounded, cited responses using the platform's trusted knowledge base.
Automatically provides self-service solutions to customer questions inside community spaces before they escalate into formal support tickets.
Trains underlying AI directly on a company's specific brand data to learn the unique vocabulary, style guide, and conventions of that community.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Khoros Aurora AI
Zeal
Zeal is a project management software from Zeal that supports team collaboration. It includes task…
Verofax AI Customer Service Platform
Verofax AI Customer Service Platform is a customer service software from Verofax that provides AI-driven…
Tappi
Tappi is a financial management platform from Tappi that organizes the payment information and helps…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Khoros Aurora AI
Khoros Aurora AI is an AI-native community platform for enterprises. It facilitates online brand communities where customers can find answers, share knowledge, and connect with peers, which helps deflect support tickets and provides valuable customer insights.
Khoros Aurora AI Details
Khoros Aurora AI's In-App Market Place
Does Khoros Aurora AI have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD (US Dollar), EUR (Euro)
Pros & Cons
- Built on over two decades of experience in online brand communities, originating from Lithium Technologies.
- Leverages AI to synthesize knowledge from user conversations, creating a scalable self-service resource.
- Aims to reduce support costs by deflecting service tickets through peer-to-peer assistance.
- Provides analytics on community trends, sentiment, and customer signals.
- Pricing is not publicly available and requires contacting sales for a demo.
- The product name and branding have changed significantly, which may be confusing for customers looking for older product names.
- Primarily aimed at large enterprises, so it may be too complex or costly for small to medium-sized businesses.
Khoros Aurora AI's Support Options
Email Address
info@khoros.comChatbot
AvailableKhoros Aurora AI's Alternatives
Zeal
Zeal is a project management software from Zeal that supports team collaboration. It includes task…
Verofax AI Customer Service Platform
Verofax AI Customer Service Platform is a customer service software from Verofax that provides AI-driven…
Tappi
Tappi is a financial management platform from Tappi that organizes the payment information and helps…
