About Customer Thermometer
Customer Thermometer is a feedback software from Customer Thermometer that helps organizations gather customer feedback effectively. It provides tools for creating quick surveys, analyzing responses, and integrating with various CRM systems so businesses can make informed decisions. The platform supports various feedback modalities, including email and SMS surveys, and offers real-time reporting features to track satisfaction levels. Customer Thermometer is designed to be user-friendly, allowing businesses to easily implement feedback mechanisms and respond to customer needs. Key capabilities: Survey creation Response analysis CRM integration Real-time reporting User-friendly interface Best for: organizations that need to collect and analyze customer feedback efficiently.
Customer Thermometer stands out as a powerful, streamlined solution in the customer experience software landscape, designed with a singular yet highly impactful goal: to collect real-time, actionable feedback through its unique one-click survey methodology. What makes it particularly compelling is its blend of simplicity and strategic insight. At its core, the platform eliminates the friction typically associated with traditional surveys by allowing recipients to respond with a single click. This is not just a design convenience but a performance multiplier. By embedding visual icons—such as smiley faces or traffic light-style indicators—into emails, signatures, or transactional messages, Customer Thermometer achieves remarkably high response rates, often surpassing 80%. This frictionless interaction encourages immediate engagement and enables businesses to capture a volume of feedback that would be nearly impossible with more complex surveys. From a usability perspective, Customer Thermometer delivers an exceptional experience for both administrators and respondents. The setup process is intuitive and does not require any technical expertise, allowing organizations to start collecting feedback within minutes of account creation.
Pros & Cons
- +Flexible setup for email, websites, and online portals.
- +Simple customization without requiring extensive coding skills.
- +High response rates with one-click survey functionality.
- +Strong integration with Zendesk.
- +Provides insightful tracking data and reports.
- +Customizable branding and landing pages.
- +Cost-effective pricing based on traffic activity.
- +Responsive and helpful customer support.
- −Requires intermediate tech skills for setup.
- −Multiple-question surveys are not visually optimized.
- −Outlook integration does not automatically collect responder data.
- −NPS blast emails have limited customization options.
- −Reporting could be improved for better clarity and attribution.
Features
Key features
- One-Click Engaging Surveys
- Customer Thermometer's distinctive "one-click surveys" are designed for maximum engagement, leading to exceptionally high response rates (regularly 80%+). This simplicity significantly reduces friction for respondents, making feedback collection highly efficient.
- Real-time Feedback & Instant Alerts
- The platform delivers immediate customer feedback directly to users. This real-time capability allows businesses to identify and address customer issues promptly, significantly contributing to churn reduction and timely service recovery.
- Integration with Existing Systems (Signature Surveys & CRM/Help Desk)
- CT seamlessly integrates with various existing software, notably through email signature surveys (Outlook, Gmail) and direct integrations with CRM/help desk platforms (Salesforce, ServiceNow, Zendesk, ConnectWise). This allows for feedback collection within daily workflows without development effort.
- Increased Positive Reviews & Word-of-Mouth
- By addressing issues in real-time and leveraging positive feedback, CT helps increase positive reviews across multiple platforms. This naturally leads to improved online reputation and organic word-of-mouth marketing.
- GDPR Compliance & Enterprise-Ready
- Customer Thermometer meets or exceeds all GDPR requirements and is trusted by Fortune 500 companies. This commitment to data privacy and scalability makes it suitable for large enterprises with strict compliance needs.
- Fully Functional Free Account with High Survey Volume
- CT offers a "fully functional Free Account" allowing users to send 10 free surveys without credit card details. This low-barrier entry allows businesses to experience the high response rates and immediate feedback firsthand.
Additional features
- Immediate Customer Feedback
- Provides survey results instantly.
- Engaging One-Click Surveys
- Surveys designed for very high response rates through a single click.
- Free Setup in Seconds
- Quick and easy to get started without technical expertise.
- 80%+ Response Rate
- Achieves exceptionally high survey participation.
- Reduce Customer Churn
- Helps prevent customers from leaving by enabling real-time issue resolution.
- Increase Positive Reviews
- Boosts favorable feedback on various platforms.
- Increase Word-of-Mouth
- Encourages positive organic promotion of the brand.
- GDPR Compliance
- Adheres to all General Data Protection Regulation requirements.
- Fortune 500 Company Trust
- Used and trusted by major corporations.
- Quick Survey Sending
- Allows sending surveys in as little as 2 minutes.
- No Development Required
- Can be implemented without programming skills.
- Fully Functional Free Account
- Provides access to all features for initial surveys.
- No Credit Card Required for Free Account
- Easy access to the free tier without payment details.
- Internal Sharing of Data
- Enables teams to view live data and see their impact on customer satisfaction.
- Outlook Signature Surveys
- Integrates surveys into Outlook email signatures.
- Salesforce Satisfaction Surveys
- Connects with Salesforce for customer satisfaction feedback.
- Net Promoter Score® (NPS) Surveys
- Supports the widely used NPS methodology.
- Gmail Signature Surveys
- Integrates surveys into Gmail email signatures.
- ServiceNow Satisfaction Surveys
- Connects with ServiceNow for customer satisfaction feedback.
- ConnectWise Satisfaction Surveys
- Integrates with ConnectWise for customer satisfaction feedback.
- Zendesk Satisfaction Surveys
- Connects with Zendesk for customer satisfaction feedback.
- Slack Survey Integration
- Integrates surveys within Slack.
- Employee Satisfaction Surveys
- Can be used to gauge employee satisfaction.
- Guest Satisfaction Surveys
- Suitable for collecting feedback from guests.
- Tablet Surveys
- Can be deployed on tablets for on-site feedback collection.
- Apps, Integrations and API
- Broad connectivity with other systems.
- Reseller Program
- Offers a program for partners to resell the software.
- Security & Privacy
- Commitment to data security and privacy.
Pricing
Monthly plans
Runner
USD 29
Jumper
USD 49
Flyer
USD 99
Countries & Languages
Interface languages
Billing currencies
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About Customer Thermometer
Customer Thermometer is a feedback software from Customer Thermometer that helps organizations gather customer feedback effectively. It provides tools for creating quick surveys, analyzing responses, and integrating with various CRM systems so businesses can make informed decisions. The platform supports various feedback modalities, including email and SMS surveys, and offers real-time reporting features to track satisfaction levels. Customer Thermometer is designed to be user-friendly, allowing businesses to easily implement feedback mechanisms and respond to customer needs. Key capabilities: Survey creation Response analysis CRM integration Real-time reporting User-friendly interface Best for: organizations that need to collect and analyze customer feedback efficiently.
Customer Thermometer Details
Customer Thermometer's In-App Market Place
Does Customer Thermometer have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Runner
USD 29
Jumper
USD 49
Flyer
USD 99
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), AED (د.إ), MXN (Mex$), BRL (R$), SGD (S$), HKD (HK$), ZAR (R), SEK (kr), NOK (kr), DKK (kr), KRW (₩), TRY (₺), RUB (₽), PLN (zł), HUF (Ft), CZK (Kč), THB (฿), IDR (Rp), MYR (RM), NZD (NZ$), PHP (₱), VND (₫), CLP (CLP$), COP (COL$), ARS ($), TWD (NT$), SAR (﷼), IQD (ع.د), PHP (₱), QAR (ر.ق), KWD (د.ك), BHD (BD), OMR (ر.ع.), JOD (د.ا), LBP (ل.ل).
Pros & Cons
- Flexible setup for email, websites, and online portals.
- Simple customization without requiring extensive coding skills.
- High response rates with one-click survey functionality.
- Strong integration with Zendesk.
- Provides insightful tracking data and reports.
- Customizable branding and landing pages.
- Cost-effective pricing based on traffic activity.
- Responsive and helpful customer support.
- Requires intermediate tech skills for setup.
- Multiple-question surveys are not visually optimized.
- Outlook integration does not automatically collect responder data.
- NPS blast emails have limited customization options.
- Reporting could be improved for better clarity and attribution.
Customer Thermometer's Support Options
Email Address
hello@customerthermometer.comContact
+44 20 8242 6445Customer Thermometer's Alternatives
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