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Customer Thermometer

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Software Status:Active

About Customer Thermometer

Customer Thermometer is a feedback software from Customer Thermometer that helps organizations gather customer feedback effectively. It provides tools for creating quick surveys, analyzing responses, and integrating with various CRM systems so businesses can make informed decisions. The platform supports various feedback modalities, including email and SMS surveys, and offers real-time reporting features to track satisfaction levels. Customer Thermometer is designed to be user-friendly, allowing businesses to easily implement feedback mechanisms and respond to customer needs. Key capabilities: Survey creation Response analysis CRM integration Real-time reporting User-friendly interface Best for: organizations that need to collect and analyze customer feedback efficiently.

Customer Thermometer Details

Vendor
Customer Thermometer
Year Launched
2010
Location
Customer Thermometer Suite 1, 2nd Floor Phoenix House 32 West Street Brighton United Kingdom BN1 2RT
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese, Norwegian, Danish, Swedish, Finnish, Russian, Polish, Hungarian, Chinese (Simplified), Japanese, Korean, Arabic
Users
Customer Service Teams, Sales Teams, Marketing Teams, Community Managers, Human Resources Professionals, IT Support Staff, Account Managers, Operations Managers, Customer Experience (CX) Specialists, Helpdesk Agents
Industries Served
Technology and SaaS, Retail and E-commerce, Hospitality, Healthcare, Financial Services, Education, Telecommunications, Manufacturing, Professional Services, Public Sector and Government
Tags
Customer Engagement, Customer Experience, Survey, Customer Thermometer

Customer Thermometer's In-App Market Place

Does Customer Thermometer have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), AED (د.إ), MXN (Mex$), BRL (R$), SGD (S$), HKD (HK$), ZAR (R), SEK (kr), NOK (kr), DKK (kr), KRW (₩), TRY (₺), RUB (₽), PLN (zł), HUF (Ft), CZK (Kč), THB (฿), IDR (Rp), MYR (RM), NZD (NZ$), PHP (₱), VND (₫), CLP (CLP$), COP (COL$), ARS ($), TWD (NT$), SAR (﷼), IQD (ع.د), PHP (₱), QAR (ر.ق), KWD (د.ك), BHD (BD), OMR (ر.ع.), JOD (د.ا), LBP (ل.ل).

Pros & Cons

  • Flexible setup for email, websites, and online portals.
  • Simple customization without requiring extensive coding skills.
  • High response rates with one-click survey functionality.
  • Strong integration with Zendesk.
  • Provides insightful tracking data and reports.
  • Customizable branding and landing pages.
  • Cost-effective pricing based on traffic activity.
  • Responsive and helpful customer support.
  • Requires intermediate tech skills for setup.
  • Multiple-question surveys are not visually optimized.
  • Outlook integration does not automatically collect responder data.
  • NPS blast emails have limited customization options.
  • Reporting could be improved for better clarity and attribution.

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