About Customer.guru
Customer.guru is a customer satisfaction tracking tool that uses Net Promoter Score (NPS) surveys. It helps e-shops and SaaS businesses segment customers, analyze feedback with natural language processing, and increase survey response rates.
Customer.guru is a specialized tool for tracking customer satisfaction through Net Promoter Score (NPS) surveys, primarily aimed at e-commerce businesses and SaaS companies. The platform focuses on maximizing survey response rates with optimized layouts and automated follow-ups. It allows businesses to segment their customer base and analyze feedback based on various attributes like purchase history and location. Key features include natural language processing for analyzing text feedback, detailed email campaign statistics, and integrations with Shopify, Google Ads, Facebook Ads, Slack, and Zapier. Pricing is structured in monthly tiers based on the number of customers surveyed, with a free plan available. Support is offered via email.
Pros & Cons
- Easily converts positive survey responses into store reviews or web testimonials
- Uses optimized, lightweight email templates and automated follow-ups to maximize response rates.
- Allows filtering of NPS scores by product bought, order frequency, and customer location.
- Specifically tailored to measure post-purchase satisfaction rather than generic generic feedback.
- Email templates emphasize deliverability over extreme visual design complexity.
- Direct integration list is concise, relying heavily on Zapier for broader automation setups.
- Strictly built around NPS/satisfaction; not a full replacement for complex multi-page academic survey software.
Features
Key features
Track customer satisfaction with highly optimized, simple surveys designed to maximize response rates.
Automatically segment customers and analyze satisfaction based on order history, purchase dates, location, and other properties.
Dive into your data with automatically generated reports to discover trends in customer opinions.
Utilizes machine learning to analyze textual responses, helping to spot trends and identify issues.
Connects with tools like Shopify, Google Ads, Facebook Ads, Slack, and Zapier to use feedback data in other applications.
Additional features
Automatically sends up to two follow-up emails to customers who haven't responded to the initial survey.
Survey customers in over 25 languages, including English, French, German, Spanish, and Japanese.
Tailor the post-survey page based on the score given, asking promoters for social media engagement or offering detractors assistance.
Increase landing page conversion by embedding positive, anonymized reviews directly on your site.
Provides real-time analytics on survey email delivery, open, click-through, unsubscribe, and bounce rates.
Programmatically schedule surveys and manage data via an API.
Protects from over-surveying customers by managing survey frequency.
Offers seamless integration with Shopify and is optimized for Shopify Plus.
Pricing
Monthly plans
- 1,000 customers per month
- Single survey
- 5,000 customers per month
- 3 surveys
- Custom FROM domain
- 10,000 customers per month
- Unlimited surveys
- Custom FROM domain
- Use your own SMTP servers
- Priority support
- Data import concierge
Countries & Languages
Available in
Interface languages
Billing currencies
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About Customer.guru
Customer.guru is a customer satisfaction tracking tool that uses Net Promoter Score (NPS) surveys. It helps e-shops and SaaS businesses segment customers, analyze feedback with natural language processing, and increase survey response rates.
Customer.guru Details
Customer.guru's In-App Market Place
Does Customer.guru have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- 1,000 customers per month
- Single survey
- 5,000 customers per month
- 3 surveys
- Custom FROM domain
- 10,000 customers per month
- Unlimited surveys
- Custom FROM domain
- Use your own SMTP servers
- Priority support
- Data import concierge
Accepted Payment Currencies
USD
Pros & Cons
- Easily converts positive survey responses into store reviews or web testimonials
- Uses optimized, lightweight email templates and automated follow-ups to maximize response rates.
- Allows filtering of NPS scores by product bought, order frequency, and customer location.
- Specifically tailored to measure post-purchase satisfaction rather than generic generic feedback.
- Email templates emphasize deliverability over extreme visual design complexity.
- Direct integration list is concise, relying heavily on Zapier for broader automation setups.
- Strictly built around NPS/satisfaction; not a full replacement for complex multi-page academic survey software.
Customer.guru's Support Options
Email Address
hello@customer.guruCustomer.guru's Alternatives
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