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CustomerSure

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Software Status:Active

About CustomerSure

CustomerSure is a customer feedback software from CustomerSure that helps organizations understand their customers' needs and drive actionable insights. It combines survey tools, reporting analytics, and real-time feedback so companies can identify key areas for improvement. Designed for customer-centric brands, CustomerSure allows users to gather feedback through various channels and analyze results to improve customer use. The platform supports customizable surveys, automated follow-ups, and integration with existing systems, ensuring comprehensive data collection. Key capabilities: survey creation reporting and analytics real-time feedback automated follow-ups system integrations Best for: CX teams that need to gather insights and improve customer satisfaction.

CustomerSure Details

Vendor
CustomerSure
Year Launched
2010
Location
CustomerSure John Buddle Work Village, Buddle Road, Newcastle upon Tyne, NE4 8AW.
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese
Users
CEOs, CX Directors, Customer Service Managers, Operations Managers, Marketing Managers, Customer Experience Analysts, Account Managers, Business Development Managers, Quality Assurance Managers
Industries Served
Financial Services, Social Housing, B2B Businesses, Care Sector, Energy and Utilities, Insurance, Healthcare, Professional Services, Multi-Site Firms
Tags
Customer Loyalty, Customer Service, Review Management, Survey, CustomerSure

CustomerSure's In-App Market Place

Does CustomerSure have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

GBP (£)

Pros & Cons

  • User-friendly interface with seamless setup and dashboard navigation.
  • Integrated "Contact Us" features on-site, improving customer trust and accessibility.
  • Real-time notifications ensure quick and organized responses to customer queries.
  • Customizable feedback forms and automated follow-ups help capture meaningful input.
  • Excellent for centralizing customer service and improving communication flow.
  • Responsive and proactive customer support team.
  • Features to prevent duplicate surveys and ensure relevant engagement.
  • Adapts well to a variety of business sizes and industries.
  • Limited customization options for surveys and review forms
  • No integration with popular CRM systems like Salesforce
  • Higher pricing compared to similar software in the market

CustomerSure's Support Options

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