About CustomerSure
CustomerSure is a customer feedback software from CustomerSure that helps organizations understand their customers' needs and drive actionable insights. It combines survey tools, reporting analytics, and real-time feedback so companies can identify key areas for improvement. Designed for customer-centric brands, CustomerSure allows users to gather feedback through various channels and analyze results to improve customer use. The platform supports customizable surveys, automated follow-ups, and integration with existing systems, ensuring comprehensive data collection. Key capabilities: survey creation reporting and analytics real-time feedback automated follow-ups system integrations Best for: CX teams that need to gather insights and improve customer satisfaction.
CustomerSure is a robust, AI-powered Voice of Customer (VoC) platform designed to help businesses harness customer feedback to improve the overall customer experience. Developed by CustomerSure, the software is especially valuable for organizations that have outgrown basic survey tools and are looking for a more intelligent, actionable solution to manage customer feedback at scale. It serves mid-market to enterprise-level companies across sectors such as financial services, social housing, healthcare, energy, utilities, and B2B services. What sets CustomerSure apart from many competitors in the customer experience software landscape is its holistic approach to feedback—managing not just the collection and analysis of customer insights, but also ensuring follow-through via direct action management and consultation-backed success planning. One of the key strengths of CustomerSure is its intuitive, user-friendly interface. The platform is repeatedly praised by users for being fast, easy to use, and highly configurable. Survey creation is fully customizable and brandable, with the added advantage of expert support for formulating effective questions.
Pros & Cons
- User-friendly interface with seamless setup and dashboard navigation.
- Integrated "Contact Us" features on-site, improving customer trust and accessibility.
- Real-time notifications ensure quick and organized responses to customer queries.
- Customizable feedback forms and automated follow-ups help capture meaningful input.
- Excellent for centralizing customer service and improving communication flow.
- Responsive and proactive customer support team.
- Features to prevent duplicate surveys and ensure relevant engagement.
- Adapts well to a variety of business sizes and industries.
- Limited customization options for surveys and review forms
- No integration with popular CRM systems like Salesforce
- Higher pricing compared to similar software in the market
Features
Key features
Utilizes artificial intelligence to transform customer feedback into actionable insights, making data analysis efficient.
Enables CX teams to effortlessly gather feedback and focus on acting on key insights, rather than complex system configuration.
Provides dedicated expert guidance that goes beyond basic support, aiming to challenge and guide clients to become best-in-class in CX.
Offers a guarantee for the success of a client's Voice of Customer program, demonstrating confidence in their methodology and platform.
Explicitly supports Net Promoter Score (NPS) as a key CX metric and provides a system for using it to improve customer retention.
Although not explicitly listed, the ability to collect feedback from various sources (implied by "Voice of Customer platform") suggests support for multiple feedback channels.
Additional features
Transforms feedback into actionable customer experiences using AI.
Provides guidance and challenges clients to improve their CX.
Designed for ease of use, allowing CX teams to focus on insights.
Helps determine a company's current VoC program maturity level.
Provides a structured plan to improve a company's CX.
Offers a guarantee for the success of a client's VoC program.
Focuses on delivering a greater depth of understanding from feedback.
Streamlines the process of gathering and analyzing feedback.
Aims to provide actionable data that leads to positive business outcomes.
Measures Net Promoter Score as a key CX metric.
Utilizes NPS to improve customer retention.
Gathers feedback from customers.
Provides reasons why customer feedback is crucial.
Offers guidance on crafting effective VoC survey questions.
Provides pre-built survey templates for various industries.
Offers a newsletter with actionable VoC tips and strategies.
Provides avenues for customer support.
Offers self-service documentation.
Provides information on the platform's operational status.
Offers documentation for developers.
Showcases client success stories.
Provides best practice guides for customer experience.
Offers a downloadable overview of the solution.
Publishes articles and insights related to CX.
Pricing
Countries & Languages
Interface languages
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About CustomerSure
CustomerSure is a customer feedback software from CustomerSure that helps organizations understand their customers' needs and drive actionable insights. It combines survey tools, reporting analytics, and real-time feedback so companies can identify key areas for improvement. Designed for customer-centric brands, CustomerSure allows users to gather feedback through various channels and analyze results to improve customer use. The platform supports customizable surveys, automated follow-ups, and integration with existing systems, ensuring comprehensive data collection. Key capabilities: survey creation reporting and analytics real-time feedback automated follow-ups system integrations Best for: CX teams that need to gather insights and improve customer satisfaction.
CustomerSure Details
CustomerSure's In-App Market Place
Does CustomerSure have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
GBP (£)
Pros & Cons
- User-friendly interface with seamless setup and dashboard navigation.
- Integrated "Contact Us" features on-site, improving customer trust and accessibility.
- Real-time notifications ensure quick and organized responses to customer queries.
- Customizable feedback forms and automated follow-ups help capture meaningful input.
- Excellent for centralizing customer service and improving communication flow.
- Responsive and proactive customer support team.
- Features to prevent duplicate surveys and ensure relevant engagement.
- Adapts well to a variety of business sizes and industries.
- Limited customization options for surveys and review forms
- No integration with popular CRM systems like Salesforce
- Higher pricing compared to similar software in the market
CustomerSure's Support Options
Email Address
support@customersure.comContact
+44 191 695 6910Documentation
https://developer.customersure.com/v1/CustomerSure's Alternatives
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