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CX Index

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Software Status:Active

About CX Index

CX Index is a voice of the customer software from Feedback Analytics that supports insights collection on Genesys Cloud CX. It provides cloud-first capabilities, a help center, and quantifiable ROI analysis so organizations can measure customer satisfaction effectively. The tool is trusted by leading brands and has demonstrated a 33% increase in NPS among its users, showcasing its effectiveness in improving customer use strategies. CX Index facilitates actionable insights and helps businesses understand customer feedback in real-time. Key capabilities: cloud-first help center ROI analysis NPS improvement customer success stories Best for: organizations using Genesys Cloud CX that need to measure and analyze customer satisfaction.

CX Index Details

Vendor
Feedback Analytics
Year Launched
2012
Location
Suite 201, Media Cube, Dublin, Ireland
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
Users
Customer experience managers, operations managers, marketing teams, contact center teams, support agents, HR professionals, business analysts, IT administrators, digital transformation leaders
Industries Served
Banking, BPOs, insurance, healthcare, public sector, retail, e-commerce, travel & transport, utilities, technology
Tags
Customer Experience, CX Index, MaritzCX.

CX Index's In-App Market Place

Does CX Index have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), BRL (R$)

Pros & Cons

  • AI-Powered Insights: Leverages advanced AI (NLP, sentiment analysis) to extract deep and actionable insights from customer feedback.
  • Omnichannel Feedback: Gathers feedback across all customer touchpoints for a comprehensive view.
  • Actionable Case Management: Facilitates turning feedback into direct action and issue resolution.
  • Strong Reporting & Dashboards: Provides flexible and intelligent reporting for various stakeholders.
  • Proven Results: Highlights quantifiable successes from case studies (e.g., NPS increase, reduced churn).
  • Smart Onboarding & Support: Promises faster time-to-value and strong customer service.
  • Strong Genesys Dependency: While a pro for Genesys users, it implies less versatility or optimized performance for businesses not using Genesys.
  • Limited Public Pricing: Pricing details are not available on the provided page, requiring a demo or trial to learn more.
  • General Feature Descriptions: While features are listed, the descriptions are high-level marketing points rather than detailed technical specifications.

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