CX Map

0(0 reviews)

Software Status:Discontinued

About CX Map

CX Map is a customer use mapping software from Quadient that helps visualize and understand customer journeys. It includes journey mapping, data visualization, and collaboration tools so teams can gain insights into customer experiences. This software supports the collaborative development of customer journey maps, allowing organizations to identify pain points and opportunities for improvement. CX Map is designed for businesses looking to improve their understanding of customer interactions across various touchpoints. Key capabilities: journey mapping data visualization collaboration tools insights generation pain point identification Best for: organizations that need to map and analyze customer experiences effectively.

CX Map Details

Vendor

Quadient

Year Launched

2018

Location

Quadient, 1717 Central Street, Suite 200, Kansas City, MO 64108, United States

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, French, German, Spanish, Italian, Dutch, Portuguese, Japanese, Chinese

Users

Customer Experience Managers, Marketing Directors, Data Analysts, UX Designers, Sales Executives.

Industries Served

Healthcare, Retail, Finance, Education, Hospitality, Transportation, Telecommunications, Insurance, Manufacturing, Government, Utilities, Technology, Automotive, Media, Real Estate.

CX Map's In-App Market Place

Does CX Map have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

Provides visual representation of customer journey maps to easily understand the customer's interactions with the company
Allows identification of pain points and areas of improvement in the customer journey
Helps prioritize customer experience initiatives based on data-driven insights
Enables collaboration among different teams to align on delivering consistent customer experiences
Integrates with other systems such as CRM, feedback management, and marketing automation tools for a holistic view of customer interactions

Limited customization options for maps and data visualization
Steep learning curve for new users, especially those unfamiliar with customer experience mapping
Limited integration capabilities with other software systems, making data sharing and collaboration challenging
Lack of advanced features such as predictive analytics or AI-powered insights
Higher pricing compared to similar customer experience mapping software options on the market