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Cyara

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Software Status:Active

About Cyara

Cyara is a customer use testing software from Cyara that enables organizations to validate and monitor their customer interactions. It provides automation, real-time analytics, and multi-channel testing so businesses can ensure a consistent customer use across all touchpoints. With Cyara, users can simulate customer journeys, identify potential issues before they affect end-users, and receive actionable insights to drive improvements. The platform focuses on both voice and digital channels, ensuring comprehensive testing capabilities. Key capabilities: automated testing real-time monitoring voice and digital channel support issue identification actionable insights Best for: enterprises that need to validate and improve their customer use across various interaction channels.

Cyara Details

Vendor
Cyara
Year Launched
2006
Location
805 Veterans Blvd, Suite 105 Redwood City, CA 94063 USA
Deployment
cloud, on premise, windows
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, German, French, Japanese, Chinese
Users
customer experience managers, quality assurance teams, IT professionals, and product managers
Industries Served
technology, telecommunications, health insurance, automotive insurance, and financial services.
Tags
Customer Experience, CX Assurance, No-Code Testing, Automation, Risk Mitigation, AI-Led CX Transformation, Multi-Channel Testing

Cyara's In-App Market Place

Does Cyara have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

  • What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation.
  • Our overall experience has been very positive, as a non-profit with limited resources, they have provided an excellent product that has helped us greatly to ensure we can deliver reliable services.
  • Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them.
  • Anyone can learn it quickly and use it for desired purpose. You will get simplified results in the end which are nice to review.
  • We had to request it to be hidden from the widget to avoid customer confusion, which Cyara TestRTC was able to Support.
  • For example if you have multiple test cases and you want to upload same csv file to all the test cases then you need to upload / drag n drop it to all the test cases one by one.
  • The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within.
  • The campaigns are not quite flexible to work with.

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