About DashCX
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DashCX Details
Vendor
EdgeCX
Year Launched
2022
Location
EdgeCX Private Limited 55, 2nd Floor, Lane-2 Westend Marg, Saidullajab Near Saket Metro Station, New Delhi-110030
Deployment
cloud
Training Options
videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Sales Managers, Marketing Managers, Customer Support Representatives, E-commerce Business Owners, Social Media Managers, Lead Generation Specialists, Customer Experience Managers, Operations Managers
Industries Served
E-commerce, EdTech, Retail, Real Estate, Healthcare, Hospitality, Financial Services, Travel & Tourism
Tags
Contact Center, CRM, DashCX
DashCX's In-App Market Place
Does DashCX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Chf), Cny (¥), Rub (₽), Inr (₹), Brl (R$), Mxn (Mex$), Sek (kr), Ils (₪), Zar (r), Nzd (Nz$), Krw (₩)
Pros & Cons
- WhatsApp Integration: Seamlessly automates and manages business chats on the widely preferred platform.
- Multilingual Support: DashCX accommodates over 70 languages, enabling global communication and enhancing customer experience.
- Advanced Chatbots: Drag-and-drop bot builder simplifies the creation of user journeys and conversational flows.
- Form Bots: Collect customer data directly from WhatsApp for effective lead generation and marketing.
- Broadcasting Features: Amplifier tool sends bulk messages to thousands, even to non-contacts, streamlining outreach efforts.
- Contact Management: Maps and centralizes WhatsApp contacts with filtering and chat list tools for improved organization.
- Team Collaboration: Shared team inbox allows sales, marketing, and customer support to operate under one WhatsApp number.
- Open API Integration: Easily integrates with tech stacks, apps, websites, and marketing systems for enhanced functionality.
- Platform Dependency: Heavy reliance on WhatsApp may limit usage for businesses requiring broader channel diversification.
- Complex Features: Tools such as API integrations and chatbot customizations may require technical expertise.
- Cost Implications: Sophisticated features like advanced broadcasting and chatbot customization could be costly for smaller businesses.
DashCX's Support Options
Email Address
sales@dashcx.comContact
+91-8595665505