About Delivery & Takeaway
Delivery & Takeaway is a software platform from TLC DigiTech that implements an app-based online food ordering system for businesses. It combines features such as the creation and sale of dining experiences as use vouchers, benefits management including promo codes and vouchers, and a ratings and reviews recommendation platform so businesses can effectively engage with customers. Additionally, it includes a gifting journey with personalized messaging and lifecycle management of customer databases. This platform supports various tech advancements that improve customer focus and ease of operation. Key capabilities: use vouchers Benefits management Ratings and reviews Gifting personalization Customer lifecycle management Best for: restaurants and food service providers that need to offer online ordering solutions.
TLC DigiTech’s Delivery & Takeaway platform is a sophisticated, enterprise-grade solution designed for luxury hospitality brands and high-end restaurants. Rather than rely on third-party aggregators, this system empowers restaurants to offer in-house delivery and takeaway under their own brand identity. With a strong focus on customer lifetime value, it uses customer cohort segmentation, personalized journeys, and surge pricing to optimize engagement and profitability. Vouchers, gifting, and experience packages give brands a premium feel, while order management tools—such as real-time order status and “order ready” notifications—ensure smooth operations. The system is also built on robust tech, integrating with CRM systems like Salesforce and using middleware for seamless data flow. While it’s more complex and likely more costly to deploy than consumer-side apps, its capacity to help restaurants retain control, own their customer data, and build direct customer relationships makes it especially appealing for discerning, brand-conscious hospitality businesses.
Pros & Cons
- +Empowers restaurant brands to capture first-party customer data and own the ordering relationship
- +Provides highly personalized ordering journeys by leveraging customer cohort data and behavior
- +Enables premium experiences with gifting and experience-voucher modules tailored for upscale clientele
- +Integrates deeply with CRM and loyalty systems to create coherent loyalty and marketing workflows
- −Likely expensive or complex to deploy for smaller, independent restaurants lacking enterprise infrastructure
- −Custom implementation is required, making time-to-launch slower than third-party aggregator platforms
- −Requires integration with existing systems (CRM, payment), which may demand technical resources
- −Data and ordering platform ownership is concentrated in-house, meaning restaurants must manage and maintain customer data responsibly
Features
Key features
- Customer Personalization
- Delivers tailored ordering journeys based on customer behavior and profiles.
- Surge Pricing
- Adjusts menu prices dynamically during high-demand periods.
- Vouchers & Gifting
- Allows customers to buy or redeem dining vouchers and gift experiences.
- Promo Code Management
- Lets restaurants create, manage, and track discount codes.
- Order Timeline View
- Displays live order progress for both customers and staff.
- Order Ready Notifications
- Sends alerts when food is prepared and ready for pickup.
- Customer Data Lifecycle
- Manages the full customer journey from acquisition to retention.
- CRM Integration
- Connects with customer relationship tools to improve engagement.
Additional features
- Customer Cohort Segmentation
- Groups customers for targeted communication and offers.
- Promo Code System
- Creates and validates discount codes across the platform.
- Experience Vouchers
- Offers themed or premium dining experiences packaged as redeemable vouchers.
- Gifting Module
- Enables gifting of meals or experiences with personalized messages.
- Card Benefits Engine
- Adds loyalty card perks and membership benefits into the ordering flow.
- Ratings & Reviews
- Collects customer feedback to help restaurants assess service levels.
- Recommendation Engine
- Suggests items based on previous orders or preferences.
- Order Management Dashboard
- Tracks incoming orders and statuses in real time.
- Menu Management
- Updates menus, pricing, availability, and categories instantly.
- Surge Pricing Tool
- Automatically increases prices during busy periods.
- Staff Handheld App
- Allows staff to manage orders using mobile POS-style devices.
- Feedback Management
- Organizes, responds to, and analyzes all customer feedback.
- Order Cancellation & Re-Order
- Lets customers cancel or quickly reorder past meals.
- Web & App Ordering
- Provides a seamless ordering experience across devices.
- Customer Lifecycle Tools
- Supports onboarding, re-engagement, and retention campaigns.
- Security & Compliance
- Protects customer data with enterprise-grade security standards.
- Analytics & Reporting
- Tracks performance, customer behavior, and revenue insights.
- Payment Gateway Integration
- Handles secure online payments.
- Training & Onboarding
- Provides staff training on using the platform.
- Data Ownership Control
- Ensures restaurants fully own their customer information.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Delivery & Takeaway
Delivery & Takeaway is a software platform from TLC DigiTech that implements an app-based online food ordering system for businesses. It combines features such as the creation and sale of dining experiences as use vouchers, benefits management including promo codes and vouchers, and a ratings and reviews recommendation platform so businesses can effectively engage with customers. Additionally, it includes a gifting journey with personalized messaging and lifecycle management of customer databases. This platform supports various tech advancements that improve customer focus and ease of operation. Key capabilities: use vouchers Benefits management Ratings and reviews Gifting personalization Customer lifecycle management Best for: restaurants and food service providers that need to offer online ordering solutions.
Delivery & Takeaway Details
Delivery & Takeaway's In-App Market Place
Does Delivery & Takeaway have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), MXN ($), INR (₹), BRL (R$), ZAR (R)
Pros & Cons
- Empowers restaurant brands to capture first-party customer data and own the ordering relationship
- Provides highly personalized ordering journeys by leveraging customer cohort data and behavior
- Enables premium experiences with gifting and experience-voucher modules tailored for upscale clientele
- Integrates deeply with CRM and loyalty systems to create coherent loyalty and marketing workflows
- Likely expensive or complex to deploy for smaller, independent restaurants lacking enterprise infrastructure
- Custom implementation is required, making time-to-launch slower than third-party aggregator platforms
- Requires integration with existing systems (CRM, payment), which may demand technical resources
- Data and ordering platform ownership is concentrated in-house, meaning restaurants must manage and maintain customer data responsibly
Delivery & Takeaway's Support Options
Email Address
contactus@tlcgroup.comDelivery & Takeaway's Alternatives
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