About Desk360
Desk360 is a customer support software from BilgiNet Bilişim A.Ş. that provides a comprehensive solution for managing customer inquiries. It includes features such as ticket management, live chat, and knowledge base support so that businesses can efficiently address customer needs. Desk360 allows users to centralize their communication, track support requests, and provide self-service options for customers. The platform is designed to improve response times and improve customer satisfaction through effective issue resolution. Users can also customize workflows and generate reports for performance analysis. Key capabilities: ticket management live chat support knowledge base integration reporting tools workflow customization Best for: customer support teams that need to manage inquiries effectively.
Desk360 stands as a distinguished WhatsApp Business API solution, meticulously crafted to enable businesses to activate their accounts within minutes without incurring additional fees, delivering an exceptional customer support experience embraced by leading entities such as Ödeal, Clinic Center, and Securitas. Positioned as a cost-free, cloud-based platform, it surpasses conventional communication tools by offering a comprehensive 360-degree perspective of customer interactions, seamlessly integrating advanced functionalities like template messaging and multi-user collaboration into its framework. With an emphasis on swift integration and unrestricted access to its core services, Desk360 empowers organizations of varying scales to enhance customer engagement, optimize operational workflows, and capitalize on WhatsApp’s extensive reach for marketing, support, and transactional purposes. Its transparent pricing structure and robust feature set establish it as a preeminent choice for achieving excellence in contemporary customer service. The interface of Desk360 is thoughtfully designed to prioritize accessibility and operational efficiency, presenting a cohesive dashboard accessible through both mobile and web applications, as demonstrated on its dedicated portal, the Apple Store, and Google Play.
Pros & Cons
- +Easy to Use & Integrate: Simple setup and user-friendly interface.
- +Centralized Support: Manages tickets from multiple platforms (social media, email, apps, etc.).
- +Time-Saving Features: Quick responses and multilingual support for FAQs.
- +Great Customer Support: Responsive team and fast feature development.
- +Cost-Effective: Competitive pricing compared to alternatives.
- +Strong Reporting & Dashboard: Useful insights for customer support and product teams.
- −Limited Features: Some functionalities are still under development.
- −Ticket Linking Issue: No automatic relation between repeated tickets from the same user.
- −Call Ticketing Missing: Phone calls don't automatically convert into tickets.
- −Extra Features Cost More: Some desired functionalities require additional payment.
Features
Key features
- Mobile + Web Applications Support - Enables collaborative message management across mobile and web platforms.
- Desk360 Public API - Facilitates seamless WhatsApp Business API integration for end-to-end messaging control.
- Template Messages - Enhances communication with pre-designed, customizable WhatsApp templates.
- Self-Service Integration - Allows setup in minutes without coding expertise.
- Unlimited Users - Supports an unrestricted number of team members at no extra cost.
- Shared Inbox - Provides a collaborative workspace for managing customer messages.
- No Desk360 Fees - Offers all core features free, with only Meta’s conversation charges applicable.
Additional features
- Mobile + Web Applications Support - Manages messages collaboratively on mobile and web interfaces.
- Desk360 Public API - Integrates WhatsApp Business API with existing systems effortlessly.
- Template Messages - Delivers pre-set templates for promotions, updates, and notifications.
- Self-Service Integration - Enables quick setup without technical skills.
- Unlimited Users - Accommodates any number of team members without fees.
- Shared Inbox - Centralizes customer communications for team access.
- No Desk360 Fees - Provides free access to all platform features.
- Multi-Platform Integration - Prepares for future connectivity with other platforms.
- Rich Media Interaction - Supports images, videos, and documents in messages.
- Pricing Calculator - Estimates Meta conversation costs for budgeting.
Pricing
Monthly plans
Authentication Conversation
USD 0.01
Marketing Conversation
USD 0.02
Countries & Languages
Interface languages
Billing currencies
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About Desk360
Desk360 is a customer support software from BilgiNet Bilişim A.Ş. that provides a comprehensive solution for managing customer inquiries. It includes features such as ticket management, live chat, and knowledge base support so that businesses can efficiently address customer needs. Desk360 allows users to centralize their communication, track support requests, and provide self-service options for customers. The platform is designed to improve response times and improve customer satisfaction through effective issue resolution. Users can also customize workflows and generate reports for performance analysis. Key capabilities: ticket management live chat support knowledge base integration reporting tools workflow customization Best for: customer support teams that need to manage inquiries effectively.
Desk360 Details
Desk360's In-App Market Place
Does Desk360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Authentication Conversation
USD 0.01
Marketing Conversation
USD 0.02
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), HKD (HK$), NZD (NZ$), SGD (S$), SEK (kr), KRW (₩), INR (₹), RUB (₽).
Pros & Cons
- Easy to Use & Integrate: Simple setup and user-friendly interface.
- Centralized Support: Manages tickets from multiple platforms (social media, email, apps, etc.).
- Time-Saving Features: Quick responses and multilingual support for FAQs.
- Great Customer Support: Responsive team and fast feature development.
- Cost-Effective: Competitive pricing compared to alternatives.
- Strong Reporting & Dashboard: Useful insights for customer support and product teams.
- Limited Features: Some functionalities are still under development.
- Ticket Linking Issue: No automatic relation between repeated tickets from the same user.
- Call Ticketing Missing: Phone calls don't automatically convert into tickets.
- Extra Features Cost More: Some desired functionalities require additional payment.
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