About Desk360
Desk360 is a customer support software from BilgiNet Bilişim A.Ş. that provides a comprehensive solution for managing customer inquiries. It includes features such as ticket management, live chat, and knowledge base support so that businesses can efficiently address customer needs. Desk360 allows users to centralize their communication, track support requests, and provide self-service options for customers. The platform is designed to improve response times and improve customer satisfaction through effective issue resolution. Users can also customize workflows and generate reports for performance analysis. Key capabilities: ticket management live chat support knowledge base integration reporting tools workflow customization Best for: customer support teams that need to manage inquiries effectively.
Desk360 Details
Desk360's In-App Market Place
Does Desk360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), HKD (HK$), NZD (NZ$), SGD (S$), SEK (kr), KRW (₩), INR (₹), RUB (₽).
Pros & Cons
- Easy to Use & Integrate: Simple setup and user-friendly interface.
- Centralized Support: Manages tickets from multiple platforms (social media, email, apps, etc.).
- Time-Saving Features: Quick responses and multilingual support for FAQs.
- Great Customer Support: Responsive team and fast feature development.
- Cost-Effective: Competitive pricing compared to alternatives.
- Strong Reporting & Dashboard: Useful insights for customer support and product teams.
- Limited Features: Some functionalities are still under development.
- Ticket Linking Issue: No automatic relation between repeated tickets from the same user.
- Call Ticketing Missing: Phone calls don't automatically convert into tickets.
- Extra Features Cost More: Some desired functionalities require additional payment.